The Hamilton Pen Company Reviews

Name: The Hamilton Pen Company
Address: Unit 10 Trident Park, Poseidon Way,, Warwick
Rating: 4.90

4.9 Rating 3,120 Reviews

98 %

of reviewers recommend The Hamilton Pen Company

4.9

Based on 3,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Hamilton Pen Company:

Hamilton Pens is a UK based online store for Pens, Pencils, Refills, Journals and Accessories of all kinds.

We stock a wide range of brands which is growing literally on a daily basis, so you can bet that we have you covered!

We offer free first class shipping on all orders over £20 in the UK and have no limits on how small or large your order is. Each one is as important as the last and will be processed swiftly and with great care.

Keep writing!

Visit Website

Phone:

01926 962765

Email:

info@hamiltonpens.com

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The Hamilton Pen Company 5 star review on 19th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the pen just what I've been looking for. The delivery was quick and the pen well packaged, would recommend The Hamilton Pen Company.”

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“Very quick postage and have amazing produce 5 stars”

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“Very quick competent delivery of pens for writing on slate garden labels.”

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“The online ordering system is quick and easy and my order arrived promptly Thank you”

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“Prompt service, no complaints.”

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“Thought I had purchased item to suit my pencil but it does not”

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So you purchased the wrong item but left us a negative review? Poor show.

“Quick and reliable service and I particularly liked that a proper invoice was sent in a separate email. My only concern is that I was sold a Platignum ink converter that does not in fact bear any reference to Platignum, but quite likely is a general ink converter instead. I haven't had a chance to try it yet as I still have a cartridge in my pen. In hindsight, it might be 4 stars after all.”

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Kristof, the majority of converters we sell do not have the manufacturers branding on them but I can assure you they are all genuine. If the converter we supplied to you was a "general ink converter" it would not fit as the only converter that fits Platignum pens is the Platignum one. It is beyond me why anyone would take the trouble to leave a poor review based on a supposition and without even checking that the product fits!

“prompt service should have been 5”

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“Love my purchases ❤️ Delivery was quick and slick! Thank you.”

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“Had exactly what l wanted, at the right price and provided fast delivery. Recommended.”

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“My order arrived quickly and we'll packaged The pen set is great Just what I wanted”

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“Easy to use website, high quality product and delivered in good order.”

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“Very good service only delayed by poor Royal Mail service.”

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“Excellent service and information. Thankyou.”

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“No complaints. What I ordered came when they said it would.”

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“Good service, quick shipping 👍. Thanks. But shipping costs too high for 3 stoppers.”

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“I had been looking everywhere for a black/blue ink refill and I came across The Hamilton Pen Company on another website. Went on there own website and at last a black/blue refills super broad nib excellent. The customer service is absolutely outstanding came relatively quick have already ordered some more in a different colour.”

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“I ordered six different coloured Herbin inks and a Herbin glass dip pen and they arrived in good time. Love the small size bottles of Herbin inks and had great fun using them. Thanks very much for a great online shop.”

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“Order arrived 2 weeks late and poor packaging caused the box to be squished. I am aware that this is not entirely their fault, however, their customer service is just terrible. It's very hard to get a hold of them to see what's going on so I thought I was not going to receive my order so I went on and bought the exact item someplace else. One day my order from Hamilton arrived, and considering I've already bought and received the item someplace else, I have to return the item to hamilton, but it's been 11 days since I've emailed Hamilton to return the item and they have not replied to my email.”

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Bashir, why would you say we are hard to get hold of when we have had email correspondence with you regarding your parcel being delayed in the postal system during the Coronavirus lockdown and we also openly publish our telephone number on both our website and the emails we sent to you but you did not call? Might that have been because of the ridiculous story you made up that Royal Mail had told you we had made an error at our end so they could not deliver your parcel? Your final email advising that you had received your parcel and was returning it did not call for any reply: "I’ve just received my order yesterday. I’ve ordered it almost three weeks ago, and because it took so long to arrive I've already bought and received the item someplace else. Therefore I’d like to return it. I’ll be posting it on Monday." Mysteriously there was no mention of any damage, return instructions were not asked for and there was no suggestion that you may need any! "I'll be returning it on Monday" does rather imply that you knew exactly what you were doing. The return address is stated on both the delivery note that accompanied your goods and on the address label affixed to your parcel. Clearly purchasing on line does not suit you so my advice for the future would be to shop at your local stores.

“Always a pleasure to deal with The Hamilton Pen Company.”

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The Hamilton Pen Company is rated 4.9 based on 3,120 reviews