The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 6,127 Reviews

96 %

of reviewers recommend The Golf Shop Online

4.9

Based on 6,127 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was fine, product very good but a little over priced. Delivery very poor. Parcel left in an outside bin despite me being in the house. No-one rang the bell, card said left in porch! Not impressed.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We’re glad to hear you were happy with your order, but we’re sorry to learn about the delivery experience. We use a third-party courier service for our deliveries (in this case, Royal Mail), and we will certainly pass your comments on to our account manager. We appreciate you bringing this to our attention and apologise for any inconvenience caused. If there’s anything we can do to assist further, please don’t hesitate to get in touch at sales@thegolfshoponline.co.uk. Many thanks Julia The Golf Shop Online

Posted 1 week ago

“Pleased with ease of ordering and prompt delivery, however disappointed with the product. The ProQuip Winter trouser does not have any better thermal qualities than a normal pair of golf trousers. Wouldn't recommend them for cold weather wear.”

Helpful Report

Posted 3 weeks ago

HI Michael Thank you for your feedback. We're pleased to hear you were happy with the ordering process and delivery. We’re sorry to hear that the ProQuip Winter Trousers didn’t meet your expectations for warmth. Based on customer feedback, we’ve now updated the product description to provide clearer information about their thermal properties. If you need any advice on alternative cold-weather golf trousers, please feel free to reach out—we’d be happy to help. Kind Regards Julia The Golf Shop Online

Posted 3 weeks ago

“ProQuip Pro-Tech Winter Tech Golf Trousers: Good fitting and stylish trouser. I bought then as a Winter trouser for the advertised "thermal qualities", however as another reviewer stated, they lack any thermal qualities. In fact second time I wore them, I wore a pair of long John's underneath. I would not recommend them as a thermal trouser. No warmer than a normal trouser. Very disappointing.”

Helpful Report

Posted 3 weeks ago

“Excellent delivery. Poor packaging - golf shoes are a Christmas present, presentation dissappointing. The box and the tissue paper wrapped around the shoes loos battered!”

Helpful Report

Posted 2 months ago

Hi, thank you for your review and feedback. We are very sorry the shoes arrived like this. The shoes arrive packaged directly from the manufacturers, and while we quality check some of them, we do not check them all, so apologies that this one slipped through. We would like to offer you a 5% discount as a goodwill gesture. I will send this to you in a separate email. I hope this helps, if you have any queries please do not hesitate to contact us, our email address is sales@thegolfshoponline.co.uk. Many thanks Julia GSO

Posted 2 months ago

“I was impressed with the efficiency of the delivery but my husband was a little disappointed with the quality...the sleeves were tighter, the collar smaller and the material thinner. He has bought Footjoy for many years. It has to be said it was certainly cheaper to purchase from you compared to the Pro shops. Thanks”

Helpful Report

Posted 3 months ago

Hi Glynis, we are very sorry to hear this. However, we do offer a 60-day return policy. If you email customerservices@thegolfshoponline.co.uk with the details, we will certainly help you out. Thank you for your feedback and we still hope to get the opportunity to serve you again at TGSO.

Posted 3 months ago

“Good overall product however took a while to arrive could have just been bought on Amazon for half the price and came next day.”

Helpful Report

Posted 4 months ago

Hi, thank you for your review. It is difficult to compete with Amazon. We pride ourselves on great customer service and have an amazing team that gets the orders out quickly and efficiently. We offer free delivery on all orders if you have an account with us. That would have saved you the delivery cost and made your tees much cheaper. I can see your order was placed on Friday and arrived on Wednesday, which is within our normal time frame. However, we also offer next-day delivery options if you need anything quicker. If we can help with anything in the future please do let us know, you can email our team on sales@thegolfshoponline.co.uk. Many thanks Julia GSO

Posted 4 months ago

“I ordered a dozen ProV1 balls as a gift. They arrived on time, which was fine. Unfortunately, the box they were in was fairly dented at 2 corners. It probably didn't help matters that they were despatched in a parcel with no padding. Also, the ball sleeves were rather tatty. The balls themselves were fine, however I felt that I couldn't give them as a gift, so kept them for myself and had to visit a local Pro shop to buy another dozen, which put me out of pocket, hence only 3 stars instead of the 5 I would otherwise have given.”

Helpful Report

Posted 6 months ago

Hi Jane, we’re very sorry to hear about the condition in which the balls arrived. We offer a 60-day return policy, so please email customerservices@thegolfshoponline.co.uk with the details, and we’ll be happy to assist you. Thank you for your feedback, and we still hope to get the opportunity to serve you again at TGSO.

Posted 6 months ago

“Package arrived 36 hours later than advised.”

Helpful Report

Posted 7 months ago

Hi John Thank you for your feedback. I have checked your order and can see this was placed on Saturday evening and was put on a free delivery option, which we quote 3-7 working days. Your order left us on the Monday and arrived on the Thursday so 4 working days after it was placed. We send all customers tracking information so you can follow your parcel every step of the way. We work so hard here to get orders out as quickly as possible for customers and try to keep our communication to the highest level. If you would reconsider your 3-star review, we would really appreciate it, as we feel we have done everything on our end to get your order to you within the quoted time. If you have any further queries please do let us know at sales@thegolfshoponline.co.uk. Many thanks TGSO

Posted 7 months ago

“Great company to deal with once you have purchased first order, free delivery if you open account. Very friendly and professional staff.”

Helpful Report

Posted 8 months ago

Hi Glen, thank you for your feedback. We're glad you had a positive experience with us, finding our service friendly and professional. If possible, could you consider updating your rating to reflect your positive experience? We appreciate your support and hope to see you again at TGSO.

Posted 8 months ago

“Late delivery and the top was of a poor quality.”

Helpful Report

Posted 8 months ago

Hi Ian, we're sorry to hear about the late delivery and the quality issue with your recent order. Please utilize our 60-day return policy by reaching out to customerservices@thegolfshoponline.co.uk. We're dedicated to addressing your concerns promptly. Rest assured, we strive to dispatch orders swiftly to ensure prompt delivery to our customers. Thank you for bringing this to our attention.

Posted 8 months ago

“Choice was good but delivery was as terrible, I had no idea when I would get my goods and indeed they arrived over a week later! My first order arrived within 3 days!!”

Helpful Report

Posted 8 months ago

Hi Ian, thank you for your review and really appreciate your comments. We work hard in making sure orders leave us as quickly as possible and our goal is always to get products to our customers as soon as. We hope to see you back at TGSO soon.

Posted 8 months ago

“Disappointed with the returns process in respect of the cost involved”

Helpful Report

Posted 8 months ago

“Good service quick delivery good price”

Helpful Report

Posted 9 months ago

Hi Hazel, thank you for your feedback. We're glad to hear you appreciated our service, quick delivery, and pricing. If you feel your experience was worth more than 3 stars, we'd be grateful if you could update your rating. Thank you, and we hope to see you again at TGSO.

Posted 9 months ago

“Prompt to fulfill order but slow to refund on returned items”

Helpful Report

Posted 9 months ago

Hi Heln, Thank you for your review. We have just searched your order for 2 bead stroke counters, and we can't see that you have returned a product to us or initiated a return. Please do contact us if you require any assistance as we have not received a return as of yet from you. Many Thanks

Posted 9 months ago

“No response to complaint of quality of waterproofs”

Helpful Report

Posted 10 months ago

Hi Eric, we're sorry to hear about the quality issue with your waterproofs. Please reach out to us at customerservices@thegolfshoponline.co.uk with your complaint, and we'll be sure to assist you promptly. Remember, we have a 60-day return policy, so we'll do everything we can to resolve the issue to your satisfaction.

Posted 10 months ago

“In the world we are used to now I don't understand why a business takes over a week to deliver your order, delivery was really slow, no real communication, left a bit in limbo land.”

Helpful Report

Posted 10 months ago

Thank you for your order and review, We quote 3-7 working days for all our standard deliveries. We can see that you received your order on the 5th working day and on dispatch you would of received a dispatch email with tracking information. Of course if we were to go over our expexeted time frame then we would reach out and contact you to advise of any delays or issues. We hope you are happy with your purchase and enjoy your golf. The Golf Shop Online.

Posted 10 months ago

“Bought a jacket value for money good not a problem. Was emailed to be delivered Wednesday and it arrived Friday without explanation That’s bad service!.....”

Helpful Report

Posted 10 months ago

Hi Adrian Thank you for your review, we value your feedback so thank you for taking the time to write this. We can see you placed your order on Saturday 30th March, we dispatched this on Tuesday 2nd April and it was delivered by Friday 5th April. This order went via Royal Mail 48 hour service so the tracking email should not have told you it was going to be delivered on Wednesday. We really pride ourselves on working hard and providing good communication to our customers so they can follow their order throughout the process, and we believe we have achieved this with your order, therefore if you would please reconsider your 3 star review we would really appreciate it as it does make a huge effect on our business. If you have any queries please do let us know on sales@thegolfshoponline.co.uk. Many thanks Julia

Posted 10 months ago

“Delivery time for a pair of golf gloves was about 2 weeks, if I had known this before ordering I would have got them from elsewhere”

Helpful Report

Posted 1 year ago

Hi Shirley, Thank you for your review. We are sorry your gloves took longer than you expected. Our delivery times for many items are incredibly quick as we keep a large range of products in stock; we may occasionally need to order items directly from the manufacturer, which is what has happened with your gloves. We quote 3-7 working days for delivery. Your order was placed on the 31st January, and you received it on the 8th February, which is 6 working days, so still within our time frame. We feel our delivery times are well communicated on our website, so hopefully, you would have been aware of the time frame. We take all customer feedback on board, so if there is any way we could improve, please do let us know by emailing us at sales@thegolfshoponline.co.uk. We would really appreciate it if you could reconsider your review, as these are really important to us. If we can help with anything, please let us know. Many thanks Julia The Golf Shop Online

Posted 1 year ago

“Excellent product but website slow so I was unable to claim my points. This was disappointing as product was expensive.”

Helpful Report

Posted 1 year ago

Hi Thank you for your review and for your purchase. Sorry to hear that the website was running slow for you. I have now added your order to your account to accumulate your loyalty points, orders can always be added to your account after purchase if you contact us first. Kind Regards

Posted 1 year ago

“Great golf shoes and my son loves them, but unfortunately the spike tightening key was missing!”

Helpful Report

Posted 1 year ago

Hi Fred, we're thrilled to hear that your son loves the golf shoes. We sincerely apologize for the missing spike tightening key. Please be assured that we'll address this issue promptly. For your convenience, we'd like to inform you about our 60-day return policy. If you have any further concerns or need assistance, please don't hesitate to contact our customer service team at customerservices@thegolfshoponline.co.uk. We appreciate your understanding and hope to continue serving you with the best products and service. Thank you!

Posted 1 year ago

The Golf Shop Online is rated 4.9 based on 6,127 reviews