The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 6,127 Reviews

96 %

of reviewers recommend The Golf Shop Online

4.9

Based on 6,127 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have come to expect very good service and top quality products from GSO. However the last two purchases have not met the advertising specifications for the items. 1. I purchased winter trousers that were described as insulated but were the coldest golf trousers I've ever worn and I returned them for a credit note. 2 with the credit note I purchased a ping pullover but when this arrived it was very thin stretchy material, the same as a polo shirt, nothing like described. I've given up now and hung the item in the wardrobe waiting for the summer to wear it. I'm disappointed .”

Helpful Report

Posted 1 month ago

Hi Richard Thank you for taking the time to share your feedback. We're really sorry to hear that your recent purchases didn’t meet your expectations, especially as you’ve had positive experiences with us in the past. We always strive to provide accurate product descriptions, so we truly appreciate your comments. We will review our listings to ensure they better reflect the details of each item, helping customers make more informed choices. Your satisfaction is very important to us, and if there’s anything we can do to help, please don’t hesitate to reach out. Best regards, Julia The Golf Shop Online

Posted 1 month ago

“Dispatched ontime delivery company DHL useless. Constantly saying delay. Failed delivery twice. Then part delivery still waiting for the other part of the order!! Over 10 days since I placed the order!”

Helpful Report

Posted 2 months ago

Thank you for your review, please do contact us directly if your having an issue with a courier and we can assist you straight away. We will of course contact you now to help you with your courier issues.

Posted 2 months ago

“Ogio all weather silencer cart golf bag Brush stroke cameo 5124045OG Bag is ok head cover bit awkward to put on if in a hurry. NO GOOD FOR one length clubs as clubs RATTLE club support does not hold then in firm enough to stop them twisting. Ogio all weather Overall the look quality and pockets are great. But I purchased for the bag to support my clubs and stop them rattling on the course and in the car.”

Helpful Report

Posted 5 months ago

Hi Frank, thank you for sharing your detailed feedback on the Ogio All Weather Silencer Cart Golf Bag. We're sorry to hear that the club support isn't meeting your expectations, especially with one-length clubs. We offer a 60-day return policy, so please email customerservices@thegolfshoponline.co.uk with the issue, and we’ll be happy to assist you in resolving it. Hope you enjoy your golf this season!

Posted 5 months ago

“Polos were not the same even though i ordered 17 of the exact same polo. Couldnt return as we only realised once we got them personalised. I emailed customer service but no reply..”

Helpful Report

Posted 7 months ago

Thank you for your review, I am sorry to hear that you've had a problem with your order. I have just checked our emails, and I can see that we replied to your email on Friday, 17th July, at 09:15. Please check your inbox and junk and spam folders in case this has gone into any of these. I will email you again today. Many Thanks

Posted 7 months ago

“Hi I ordered a gift voucher on Tuesday for a present next day , It was just after cut off , so I called and asked was I going to get it next day , was told if I ordered in the next 5 to 10 mins then yes it would be put through , needles to say I waited all day ahb as result I had to my embarrassment attend without gift disappointing :(((”

Helpful Report

Posted 8 months ago

Hi Liz, Sorry to hear that you had a problem with your order, this of course should of been followed up by our customer service team as it was a promise out of our terms. We will contact you directly today to follow this review up.

Posted 8 months ago

“Ok website and offers, but don’t understand why they don’t offer free returns like most others. So for the reason alone I personally wouldn’t buy from these guys in the future unfortunately.”

Helpful Report

Posted 9 months ago

Hi Ian, Thank you for your feedback. We try to keep our prices as competitive as possible and offer free delivery on everything when you have an account with us, so we absorb as much of the cost for customers as we can. We also feel we offer very reasonable return rates, you can purchase a DPD label for £4 which will send most items back even the bigger ones such as golf bags. I hope this helps explain our reasoning for this, and if we can help with anything, please do let us know. Many thanks GSO

Posted 9 months ago

“Trying to get a replacement for my damage goods still waiting.”

Helpful Report

Posted 10 months ago

Thank you for your review. I have just checked your order number, and I can't seem to relate the towel to that order number. Of course if it was purchased from us we will assist you with this. I will contact you now to help resolve this issue for you. Many Thanks

Posted 10 months ago

“Price competitive, service very good, product not good - Wilson ilock DRY golf bag, not so dry, both main side pockets leaked badly first time out in the rain hence only 2 stars”

Helpful Report

Posted 1 year ago

HI Thank you for your review - Sorry to hear that the bag is not waterproof this is a water-resistant bag and not fully waterproof however if you think it is excessively leaking in a light shower please do let us know and we can look further into this for you.

Posted 1 year ago

“The actual delivery and communication was really good, but unfortunately the water proof shoes I ordered have leaked on the second time of using them. The shoes at first were really comfortable, but as I have already said "the water has seeped through after 2 rounds of golf? Gutted really.”

Helpful Report

Posted 1 year ago

Hi Steve Sorry to hear that you've had a problem with your golf shoes. The shoes are covered by a waterproof warranty. Please do refer to our returns portal or call us and we will be happy to help you resolve this issue.

Posted 1 year ago

“One of my purchases was a pair of winter/wet weather gloves in men’s size M/L. I have worn thin size of gloves previously from several different makers and they are always a great fit for me. The gloves from you were not a good fit in fact I couldn’t get them halfway on. I have given them to my wife and they are a reasonable fit for her small hands. She’s happy with the purchase but I was not happy at all.”

Helpful Report

Posted 1 year ago

Hi Dennis, we're sorry to hear that the winter/wet weather gloves you purchased in men's size M/L didn't fit as expected. We understand that a proper fit is essential for your comfort, especially in wet and cold conditions. We appreciate your feedback, and we'll be reviewing the sizing and fit of these gloves to ensure that future customers have a better experience. If there's anything else we can assist you with or if you have any other questions or concerns, please don't hesitate to reach out to our customer service team at customerservices@thegolfshoponline.co.uk. We value your satisfaction and are here to help in any way we can. Thank you for your understanding and for choosing us for your golfing needs.

Posted 1 year ago

“Very good product however very very slow delivery compared to other golf sites quicker from China.”

Helpful Report

Posted 1 year ago

Hi Gary, we appreciate your feedback. We aim to provide quality products with efficient delivery. We're sorry to hear about your recent experience with slower delivery. Please note that we typically ship items as soon as possible, but shipping times can vary based on location and other factors. If you have any concerns or if there's anything specific you'd like to discuss about your order, please don't hesitate to contact our customer service at customerservices@thegolfshoponline.co.uk. We're here to assist you and ensure your future orders meet your expectations. Thank you for choosing TGSO!

Posted 1 year ago

“Sorry not great. Had to chase my order and was 10 days before it came. Item too small by far and I’m a standard 14.”

Helpful Report

Posted 1 year ago

Hi Karen, we're sorry for the delay you experienced with your order. We work hard to ensure orders are dispatched as quickly as possible, and our aim is to get products to our customers promptly. We apologize for any inconvenience caused by the sizing issue as well. If you need assistance with a return or have any further concerns, please reach out to us at customerservices@thegolfshoponline.co.uk. Your feedback is important, and we're here to help make things right. Thank you for your understanding, and we look forward to better serving you in the future.

Posted 1 year ago

“Trousers were not as anticipated and needed a reduction of leg length. I don’t normally have such problems. Will not be buying from this supplier again.”

Helpful Report

Posted 1 year ago

Thank you for your review, Sorry to hear that your trousers didn't fit - the trousers were a 30 leg - if these were incorrect sizing we would of asked for these to be returned to us so that we can inspect them for you and exchange them accordingly. We offer a 60 day returns policy and we could of helped with the return for you - please next time contact us first to discuss if you have a problem with an order as it is our priority to offer you a good service and resolve any issues.

Posted 1 year ago

“Hat is too big despite the fact that i bought the same M/L which i always buy it is more like and L/XL”

Helpful Report

Posted 1 year ago

Hi Simon, we are very sorry to hear this. However, we do offer a 60-day return policy. And if you email customerservices@thegolfshoponline.co.uk with the problem, we will certainly help you out. Thank you for your feedback and we still hope to get the opportunity to serve you again at TGSO.

Posted 1 year ago

“Ordered charcoal FJ trousers. Already have a pair in same colour so knew what to expect . Threw out the packaging and stuck them in the drawer. Time came to wear them ... they're a shade of dark ,olive green ! Too late to do anything. Lesson one ... open packaging carefully , if they are not charcoal send them back. Not a happy golfer”

Helpful Report

Posted 1 year ago

Hi, we apologize for the inconvenience caused by the color discrepancy with your FJ trousers. We understand the frustration of receiving a different color than expected, especially when it's too late to return them. We appreciate your feedback and if there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. Thank you for your understanding, and we hope you enjoy your golfing experiences this season.

Posted 1 year ago

“Shop was great with plenty of choice. Very good prices. Disappointed with the product unfortunately. Cap was worn once in the sun and has faded very badly.”

Helpful Report

Posted 1 year ago

Hi Richard, we are very sorry to hear this. However, we do offer a 60-day return policy. And if you email customerservices@thegolfshoponline.co.uk with the problem, we will certainly help you out. Thank you for your feedback and we still hope to get the opportunity to serve you again at TGSO.

Posted 1 year ago

“Golf trolley arrived with bash and scrape on it so not happy especially as these faults are right on the front of the golf trolley ie clearly visible to all”

Helpful Report

Posted 2 years ago

HI Martin, I have contacted you this morning - sorry to hear your product has a scratch we are happy to resolve this for you and i have sent you a direct email. Many Thanks.

Posted 2 years ago

“Wrong item arrived Tried online to contact you but couldn’t (maybe due to my poor IT capabilities) so tried to call several times and numbers but lines weren’t being answered. Been away for a few days so I’m going to try again!😏”

Helpful Report

Posted 2 years ago

“Impressed by the website and ease of the process for ordering. However I’ve still not received my gloves, mainly because of Royal Mail. I’d suggest you use a different courier as RM strikes are going to cause more delays. Not entirely your fault but you have the ability to change courier”

Helpful Report

Posted 2 years ago

“Haven’t received yet !!!!!!”

Helpful Report

Posted 2 years ago

The Golf Shop Online is rated 4.9 based on 6,127 reviews