The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 6,124 Reviews

96 %

of reviewers recommend The Golf Shop Online

4.9

Based on 6,124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t know how the product is since I haven’t received it yet - DX Express have twice failed to deliver - they provide a date and then don’t turn up - no message, no apology in fact no communication whatsoever ! Change your courier !”

Helpful Report

Posted 3 months ago

Hi Steven, thank you for your review. I have just checked your order for the Powakaddy Micra Push Trolley and Powakaddy Umbrella Holder and I can see they were delivered successfully by DPD on the 27th November. We do not use DX Express as a courier, so I think this may be another parcel you are waiting for. If this is the case, we would really appreciate it if you changed this review from a 1 star. We are a hardworking company, and these reviews really impact our business, so it would be great if you could change this. If we can help with anything please do let us know, our email is sales@thegolfshoponline.co.uk. Many thanks Julia GSO

Posted 3 months ago

“I ordered Footjoy socks in black and received them in grey! Not great!!!”

Helpful Report

Posted 3 months ago

Hi David, thank you for letting us know about the issue with your order. We apologise for the mix-up. Please note that we have a 60-day return policy, and we'd be happy to assist. Kindly email customerservices@thegolfshoponline.co.uk with the details, and we will certainly help you out. We hope to see you again at TGSO!

Posted 3 months ago

“your website wont accept my order. rubbishwebsite”

Helpful Report

Posted 10 months ago

“As you asked… I still haven’t received the item of clothing that I ordered - it was returned to you due to no house number been put on my delivery address - I’m sure my house number has to be given when making the order. Communication was poor and when I did ask what was happening I was told that as soon as you receive the returned package then it will be resent to me. All this is fine - no big deal to me - I’m confident that I will get my package but I thought that an identical item would be resent as soon as you received my email saying what my house number was - or at least say as soon as the package was received by you that it would be resent - I had to enquire to find this out.”

Helpful Report

Posted 1 year ago

Hi John Thank you for your feedback. We always appreciate hearing from our customers. We are very sorry for the delay with your order. Although our website will ask for the first line of your address to be populated, it cannot verify whether the information inputted is correct. I can see the house number was missing from your address on your order. Unfortunately, Royal Mail does not inform us of any problems with the address, and they do not let us change it when it is in the postal system, so we have to wait for it to come back to us before we can contact our customer to get the correct information and resend it. If we were aware of any problems before the date we contacted you (5th March) we would of course of reached out. We are a small team and pride ourselves on excellent customer service, but sometimes it is out of our hands once it is with the courier, so we can only apologise. We would really appreciate it if you would reconsider your review as this does have a big impact on our business and we feel we really tried our hardest to keep you informed and acted as quickly as we could on this occasion. If you have any queries please do let us know. Many thanks The Golf Shop Online

Posted 1 year ago

“I bought a pair of Footjoy shoes and, typically, just after the one year warranty expired they split and began to leak. So after speaking to Footjoy they suggested to go back to where I purchased them from and ask for them to do a return. I emailed with the copy receipt but I never received a response, not even an acknowledgement. That was a 5 months ago, and the small split is now significant and my feet are soaking! So, I would not recommend buying from this lot, and think twice about buying Footjoy.”

Helpful Report

Posted 1 year ago

Hi Mark We have checked our email system and can see you emailed us on the 27th October at 15:54 and we replied after the weekend on the 30th October at 9:04am. Our reply stated the Footjoy warranty and our returns process for your shoes. Please check back to your emails and we would really appreciate it if you could revise this review as we feel we have done nothing wrong to warrant a 1 star review. If we can help with anything please let us know. Many thanks The Golf Shop Online

Posted 1 year ago

“Golf bag was great however I cannot give 5 stars as the use of DHL need to be changed. Absolutely hellish 10 days dealing with DHL trying to get my delivery made. Change your courier please otherwise I will never purchase from you again nor would I recommend you.”

Helpful Report

Posted 1 year ago

Sorry to hear that you have had a problem with the courier. We advise to contact us as soon as you have noticed a problem with the delivery, and we would of been on hand to assist you with any difficulties you are facing with direct contact to our couriers. Of course in the future if there is another courier you prefer to use we also use DPD and royal mail and we can change your selected courier for future orders if you wish to.

Posted 1 year ago

“The bag was unfortunately damaged. It had been squashed and was not round. I kept it as it was needed and I’m not sure about returns. On the first outing the strap broke. The plastic connection was weak and unreliable. Most disappointing”

Helpful Report

Posted 1 year ago

Hi Michael Thank you for your review. Sorry to hear that you've had a problem with your golf bag, we would advise for this bag to be returned to us as it is covered with a warranty. We will make contact with you to assist you with your problem. Kind Regards

Posted 1 year ago

“ok but i certainly wont be shopping here again!”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear that you won't be shopping with us again. We strive to provide excellent service, and we'd like to understand more about your experience to address any issues. Please feel free to share your concerns or feedback by sending a message to customerservices@thegolfshoponline.co.uk. We're here to help and ensure your satisfaction, and we appreciate the opportunity to make things right for you.

Posted 1 year ago

“I bought 3 boxes of max-t crown tees my first game I broke a tee on every drive very poor trying to find my order number to send back please reply to simons756@aol.com”

Helpful Report

Posted 1 year ago

“I am very disappointed as the scrixon box of balls x 2 dispatched are defective in that the white paint flakes off and therefore rendering them useless. Please can you dispatch a fresh box of scrixon Ad 333 x2 failing which I will take this further as they are clearly defective goods Thank you.”

Helpful Report

Posted 1 year ago

Hi Andrew, Sorry to see that you have a problem with your golf balls we have messaged your directly to help to resolve this for you. Kind Regards

Posted 1 year ago

“Not the qoulity I expected”

Helpful Report

Posted 1 year ago

Hello Ann, thank you for sharing your feedback with us. We're sorry to hear that the product didn't meet the quality you expected. Your satisfaction is important to us, and we want you to be happy with your purchase. If you're not satisfied, remember that we offer a 60-day return policy. If you decide you'd like to return the product, please don't hesitate to contact our customer service team at customerservices@thegolfshoponline.co.uk, and we'll be more than happy to assist you with the return process. We appreciate your feedback and hope to have the opportunity to better meet your expectations in the future.

Posted 1 year ago

“I’ve been asked to write a review but that’s a tad difficult as you haven’t delivered the item yet!”

Helpful Report

Posted 1 year ago

Hi Adrian Thank you for your review, This review invitation was for a product review for your purchase back in July and not for your latest order which was dispatched yesterday, were hoping that you have now worn your purchase in July and are now able to review the item. Sorry for the confusion - if you could please amend the review to the product purchased in July that would be brilliant. Thanks The Golf Shop Online

Posted 1 year ago

“Shocking returns policy, ordered two large sized tops, one large, one extra large arrive. Contacted you guys and was told I had to pay cost of return of which was due to your mistake, SERIOUSLY. I understand the policy of charging for returns if someone orders five items to try on and return unwanted, but this as I’ve stated was YOUR mistake. Leaves a sour taste and will probably buy elsewhere in future, even if a bit more expensive, should I need to return a item it could actually work out cheaper!! Flexibility in your return policy is required. Disappointed”

Helpful Report

Posted 1 year ago

Hi Thank you for your review - i have just checked your original order and i can see that you ordered 1 x large and 1 x XL . On this occasion, this is an order you placed incorrectly when ordering online and this is why we have not refunded your postage for this return exchange. If it was our mistake we would cover postage but on this occasion, you did order a large and XL golf top. Thanks

Posted 1 year ago

“DON'T USE !!! Purchassed four items at one go ...unfortunatly the Under Armour trousers turned up the wrong colour which was not my fault (Navy arrived instead of the Black that I ordered) they looked black in the bag until you took them out ...phoned them and was told "sorry about that but we will refund you and will also refund your delivery outlay" (that was £4.30 with DPD) ...got the refund for the trousers but NOT for the postage I paid out for. Will never use again. My advice to Golf Shop Online ...don't make promises you won't keep, thats exactly how you lose customers, especially new ones !!!”

Helpful Report

Posted 1 year ago

Hi Thank you for your review, when we have made an error we have every intention of refunding the customers return postage and im sorry that this has been missed with your return. I have contacted you to ask the postage amount and of course we will refund this for you as an error was made on our part,we can then assist you quickly to resolve this.

Posted 1 year ago

“Terrible customer services, misleading and confusing postage policy.”

Helpful Report

Posted 1 year ago

Hi Nick, Thank you for your review, Please do contact us if you have had a problem with your service. I can see that you received your order on the 23rd May within the time frame for your order. Please do let us know what problem you had so we can look into this further.

Posted 1 year ago

“Very disappointed, registered with the site and purchased some equipment. When subsequently looking for some golf boots, i had seen them cheaper (in my size) on another site, but thought i would patronise "The Golf shop" as i already had an account and asked for a price match. Over the 4 day interval it appears the other site had sold out in my size so they would not honour the deal. Not a big deal as plenty of online suppliers for me to shop around but as i said very disappointed.”

Helpful Report

Posted 1 year ago

“The boots arrived on time and were great the first time I wore them. The second time I was hugely disappointed as water came into the right hand boot soaking my foot and socks. Not impressive. I'm hoping for a replacement or refund”

Helpful Report

Posted 2 years ago

Hi Susan Sorry to hear that you've had a problem with your shoes. We have seen your email this morning and the returns department will be in contact this morning with you. Kind Regards The Golf Shop Online.

Posted 2 years ago

“Ordered Tuesday not shipped till Thursday it’s now Monday and still not here”

Helpful Report

Posted 2 years ago

HI Thank you for your review, we have now amended our review time scale. Im glad to see your order arrived in the time frame of 3-7 working days. Kind Regards The Golf Shop Online

Posted 2 years ago

“Package still not delivered”

Helpful Report

Posted 2 years ago

HI Thank you for your review, we have now amended our review time scale. Im glad to see your order arrived in the time frame of 3-7 working days. Kind Regards The Golf Shop Online

Posted 2 years ago

“Items have not been delivered”

Helpful Report

Posted 2 years ago

Hi , Thank you for your review, and for informing us that you popped the incorrect post code on your order. I can now see that this has been amended and you have your parcel. Kind Regards The Golf Shop Online

Posted 2 years ago

The Golf Shop Online is rated 4.9 based on 6,124 reviews