The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 5,941 Reviews

96 %

of reviewers recommend The Golf Shop Online

4.9

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

Write Your review

Tell us how The Golf Shop Online made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Golf Shop Online 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polos were not the same even though i ordered 17 of the exact same polo. Couldnt return as we only realised once we got them personalised. I emailed customer service but no reply..”

Helpful Report

Posted 5 months ago

Thank you for your review, I am sorry to hear that you've had a problem with your order. I have just checked our emails, and I can see that we replied to your email on Friday, 17th July, at 09:15. Please check your inbox and junk and spam folders in case this has gone into any of these. I will email you again today. Many Thanks

Posted 5 months ago

“Great service”

Helpful Report

Posted 5 months ago

Hi Roy, thank you for the review! It has been our pleasure to serve you, and we hope you keep us in mind for the future. Can’t wait to have you back at TGSO.

Posted 5 months ago

“Excellent product at a good price. Delivered promptly. Top class service.”

Helpful Report

Posted 5 months ago

Hi C, thank you for your kind words. We're glad to hear that you're happy with the product, price, and delivery. Hope you enjoy your golf this season.

Posted 5 months ago

“Absolutely delighted with the customer service I recieved. Purchased some callway wedges and after a few hits with one of the clubs, the shaft snapped. Contacted the golf shop online, the fella i was speaking to was very pleasant and they said the send it back so they can look at the club to identify the issue what happened. Once they recieved the club I was sent an email to say my new club would be sent out. 5/5 experience dealing with the company.”

Helpful Report

Posted 5 months ago

Hi Brendan, we're delighted to hear that you were satisfied with our customer service and the resolution of your issue. Thank you for the 5/5 rating and for sharing your experience. Hope you enjoy your golf this season.

Posted 5 months ago

“Dealt with everything perfectly. And spoke to a human.”

Helpful Report

Posted 5 months ago

Hi John, we're glad to hear that everything was handled perfectly and that you appreciated speaking to a real person. Thank you for your feedback. Hope you enjoy your golf this season.

Posted 5 months ago

“Product delivered on time, always happy with the service”

Helpful Report

Posted 5 months ago

Hi Paul, we're glad to hear that your product arrived on time and that you're happy with our service. Thank you for your continued support. We hope to see you again at TGSO.

Posted 5 months ago

“Excellent service as ever. Highly recommend.”

Helpful Report

Posted 5 months ago

Hi Ben, thank you for your kind words and for recommending us. We're thrilled to hear you're satisfied with our service. We hope to see you again at TGSO.

Posted 5 months ago

“Excellent communications with this company do use them quite often anyhow always a good experience”

Helpful Report

Posted 5 months ago

Hi Debby, thank you for your kind words and for being a frequent customer. We're thrilled to hear that you've had consistently good experiences with us. Wishing you a good season of golf ahead.

Posted 5 months ago

“Good service and price for the item which I purchased”

Helpful Report

Posted 5 months ago

Hi Frank, thank you for your review. We're pleased that you are happy with the service and price of your purchase. We hope to see you again at TGSO.

Posted 5 months ago

“Made a big mistake of ordering my clubs from another online supplier, they arrived obviously used and in a shocking state, not 'new' as described and was charging at 'new' price for them, so they were returned next day!. So took a look at same clubs at Golf Shop Online , they were brand new and actually CHEAPER than other supplier. Clubs arrived in original packaging from manufacturer. Would have no hesitation using this company again, one very happy customer.”

Helpful Report

Posted 5 months ago

Hi Ian, we're delighted to hear that you had a positive experience with us after the issues you faced with another supplier. It’s great to know that your clubs arrived in brand-new condition and at a better price. Thank you for your trust and kind words. We look forward to serving you again in the future! Enjoy your new clubs and happy golfing!

Posted 5 months ago

“Great smart polo shirts.”

Helpful Report

Posted 5 months ago

Hi James, we're delighted to hear that you’re pleased with the smart polo shirts! Thanks for your feedback, and hope you enjoy wearing them on the course.

Posted 5 months ago

“Excellent service as always”

Helpful Report

Posted 5 months ago

Hi there, thank you for your feedback! We're glad to hear you received excellent service as always. Thank you for your continued support, and hope you enjoy your golf this season.

Posted 5 months ago

“Take as you find, and I found these guys first class. A recent bag fault was addressed speedily and with no quibble, you worry about issues with online services but not this company absolutely spot on and give confidence. Emails get returned straight away, can’t fault them it’s first class.”

Helpful Report

Posted 5 months ago

Hi John, we're delighted to hear that you found our service first class and that we were able to address your recent bag fault speedily and with no quibble. It's great to know that our prompt email responses and overall service gave you confidence. Thank you for your feedback, and we hope to see you again at TGSO.

Posted 5 months ago

“A professional golf shop with an easy to use ordering process and great prices for all golf items.”

Helpful Report

Posted 5 months ago

Hi Frank, thank you for your review. We're delighted to hear you found our ordering process easy and our prices competitive. Hope you enjoy your golf this season!

Posted 5 months ago

“As normal. Excellent. The garment I ordered was the wrong size. I sent the order back. Asked for a different size. Had it back within a week. Excellent quality”

Helpful Report

Posted 5 months ago

Hi Robert, thank you for your review. We're glad to hear that the exchange process went smoothly and that you're pleased with the quality of the garment. Hope you enjoy your golf this season!

Posted 5 months ago

“Usual excellent quality and fit. Very satisfied.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're pleased to hear you're satisfied with the quality and fit of your item. Wishing you a good season of golf ahead.

Posted 5 months ago

“Fast, efficient service - the overtrousers were just as advertised and a perfect fit.”

Helpful Report

Posted 5 months ago

Hi, thank you for your review. We're glad to hear you found our service fast and efficient, and that the overtrousers were a perfect fit. Hope you enjoy your golf this season!

Posted 5 months ago

“Ver efficient delivery. Nice wee club”

Helpful Report

Posted 5 months ago

Hi Sandi, thank you for your review. We're glad to hear you were pleased with our efficient delivery and are enjoying your new club. Hope you enjoy your golf this season!

Posted 5 months ago

“Excellent service 👏”

Helpful Report

Posted 5 months ago

Hi, thank you for the review! It has been our pleasure to serve you, and we hope you keep us in mind for the future. Can’t wait to have you back at TGSO.

Posted 5 months ago

“Quick service, thank you.”

Helpful Report

Posted 5 months ago

Hi Barbara, thank you for your review. We're pleased to hear you were happy with our quick service. Wishing you a good season of golf ahead!

Posted 5 months ago

The Golf Shop Online is rated 4.9 based on 5,941 reviews