The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 5,943 Reviews

96 %

of reviewers recommend The Golf Shop Online

4.9

Based on 5,943 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and perfect gift for our son.”

Helpful Report

Posted 9 months ago

Hi Nicola, glad to hear that the gift arrived on time and was perfect for your son! If you ever need assistance with anything else, feel free to reach out.

Posted 9 months ago

“Ordered on line and here within a few days. Thank you.”

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Posted 9 months ago

Hi Clive, thank you for your feedback! We're glad to hear that your order arrived promptly. If you have any questions or need further assistance, feel free to let us know. Happy golfing!

Posted 9 months ago

“Great Service , great quality pleasure to deal with Would highly recommend”

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Posted 9 months ago

Hi Deborah, thank you for your kind words! We're thrilled to hear that you had a great experience with our service and that you're satisfied with the quality of your purchase. Your recommendation means a lot to us. If you ever need anything else, don't hesitate to reach out. Happy golfing!

Posted 9 months ago

“Great shop to deal with Prompt delivery”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We're glad to hear that you had a positive experience with us and that your order arrived promptly. If you have any questions or need assistance in the future, feel free to reach out.

Posted 9 months ago

“I don't usually write reviews, but I wanted to show my appreciation for the service provided by Ben at the Golf Shop Online. I ordered a custom set of wedges and the manufacturer fitted the wrong shafts. Ben contacted me before sending the clubs, to check that everything was as expected. We had a converstion and decided it was best to arrange a replacement. He also noticed a discrepancy on my order and rectified it. I really appreciate the personal touch here. A lot of other online retailers would have sent the clubs without thinking about contacting the customer. From start to finish his communication was excellent. Thank you!!”

Helpful Report

Posted 9 months ago

Hi Darren, thank you so much for taking the time to share your experience! We're thrilled to hear that Ben provided you with exceptional service and went above and beyond to ensure that your order was correct and to your satisfaction. We pride ourselves on delivering personalized service and it's great to know that it made a difference for you. If you ever need anything else or have any questions in the future, don't hesitate to reach out. We're here to help!

Posted 9 months ago

“Very happy with my purchase good delivery time would use again”

Helpful Report

Posted 9 months ago

Hi Peter, thank you for your feedback! We're glad to hear that you're happy with your purchase and that the delivery time met your expectations. We look forward to serving you again in the future.

Posted 9 months ago

“Product’s received very quickly and if returned professional service for replacement or refunds.”

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Posted 9 months ago

Hi Mike, thank you for your feedback. We're pleased to hear that you received your products quickly and that you appreciate our service for replacements or refunds. If you have any further questions or need assistance with anything else, feel free to reach out.

Posted 9 months ago

“Good deal on my Ping jacket. Delivered promptly.”

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Posted 9 months ago

Hi Doug, thank you for your feedback! We're glad to hear that you found a good deal on your Ping jacket and that it was delivered promptly. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. Happy golfing!

Posted 9 months ago

“Easy website to search and order Item dispatched promptly Arrived in excellent condition the next day Superb service all round”

Helpful Report

Posted 9 months ago

Hi Paul, thank you for your feedback! We're glad to hear that you found our website easy to use and that your order was dispatched promptly. It's fantastic that your item arrived quickly and in excellent condition. We strive to provide superb service to all our customers, and we're delighted to hear that we met your expectations. If you need anything else, don't hesitate to reach out.

Posted 9 months ago

“Very prompt, efficient service.”

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Posted 10 months ago

Hi, thank you for the review! It has been our pleasure to serve you, and we hope you keep us in mind for the future. Can’t wait to have you back at TGSO.

Posted 9 months ago

“Great value and service”

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Posted 10 months ago

Hi Robert, thank you for the review! It has been our pleasure to serve you, and we hope you keep us in mind for the future. Can’t wait to have you back at TGSO.

Posted 9 months ago

“Excellent choice price and service .Have used them several times No complaints.”

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Posted 10 months ago

Hi David, thank you for your continued support and positive feedback! We're delighted to hear that you've been satisfied with our choice, prices, and service. If you ever need assistance in the future, feel free to reach out. Happy golfing!

Posted 9 months ago

“Intuitive website, great service and excellent prices.”

Helpful Report

Posted 10 months ago

Hi Timothy, thank you for your feedback! We're delighted to hear that you found our website intuitive and that you had a great shopping experience with us. It's fantastic to know that you appreciated our service and found our prices excellent. We look forward to serving you again in the future. Happy shopping!

Posted 9 months ago

“Used this site for the first time recently purchasing a Glenmuir lambswool jumper. Excellent price, great service and delivery time. Looking through the site they have some excellent offers and I would certainly recommend The Golf Shop Online for online purchases.”

Helpful Report

Posted 10 months ago

Hi Len, thank you for sharing your experience! We're thrilled to hear that you had a positive first-time shopping experience with us and that you found our service excellent. It's great to know that you're satisfied with the price, service, and delivery time for your Glenmuir lambswool jumper. We appreciate your recommendation and look forward to serving you again in the future. If you have any questions or need further assistance, don't hesitate to reach out. Happy golfing!

Posted 9 months ago

“Very pleased with purchase and fast delivery .”

Helpful Report

Posted 10 months ago

Hi Alan, thank you for your feedback! We're delighted to hear that you're pleased with your purchase and that the delivery was swift. If you have any further questions or need assistance, feel free to let us know. Happy golfing!

Posted 9 months ago

“Ordered a new Ping golf jacket, it arrived within a couple of days. Perfect fit (L) and really good quality. GSO only supplies good quality products. It's that old adage "you get what you pay for"”

Helpful Report

Posted 10 months ago

Hi Richard, thank you for your feedback! We're thrilled to hear that your new Ping golf jacket arrived promptly and fits perfectly. Quality is indeed our priority, and we're glad that you're satisfied with the product. If you ever need assistance or have any questions, feel free to reach out. Happy golfing!

Posted 9 months ago

“Great service, fast delivery and very pleased with item. Thanks”

Helpful Report

Posted 10 months ago

Thank you for your feedback! We're delighted to hear that you had a great experience with our service and that your item arrived promptly. If you have any further questions or need assistance, feel free to reach out.

Posted 9 months ago

“Ordered a new battery for my trolley didn't pay the next day delivery but it turned up next day no problem with this company so will use them again”

Helpful Report

Posted 10 months ago

Hi Eirlys, thank you for sharing your experience! We're glad to hear that your new battery arrived promptly, even without selecting next day delivery. We appreciate your positive feedback and look forward to serving you again in the future. If you have any questions or need further assistance, feel free to let us know.

Posted 9 months ago

“As you asked… I still haven’t received the item of clothing that I ordered - it was returned to you due to no house number been put on my delivery address - I’m sure my house number has to be given when making the order. Communication was poor and when I did ask what was happening I was told that as soon as you receive the returned package then it will be resent to me. All this is fine - no big deal to me - I’m confident that I will get my package but I thought that an identical item would be resent as soon as you received my email saying what my house number was - or at least say as soon as the package was received by you that it would be resent - I had to enquire to find this out.”

Helpful Report

Posted 10 months ago

Hi John Thank you for your feedback. We always appreciate hearing from our customers. We are very sorry for the delay with your order. Although our website will ask for the first line of your address to be populated, it cannot verify whether the information inputted is correct. I can see the house number was missing from your address on your order. Unfortunately, Royal Mail does not inform us of any problems with the address, and they do not let us change it when it is in the postal system, so we have to wait for it to come back to us before we can contact our customer to get the correct information and resend it. If we were aware of any problems before the date we contacted you (5th March) we would of course of reached out. We are a small team and pride ourselves on excellent customer service, but sometimes it is out of our hands once it is with the courier, so we can only apologise. We would really appreciate it if you would reconsider your review as this does have a big impact on our business and we feel we really tried our hardest to keep you informed and acted as quickly as we could on this occasion. If you have any queries please do let us know. Many thanks The Golf Shop Online

Posted 10 months ago

“Good fast delivery”

Helpful Report

Posted 10 months ago

Hi Dave, thank you for your feedback! We're glad to hear that you had a good and fast delivery experience. If you have any further comments or if there's anything else we can assist you with, feel free to let us know. We appreciate your support, and happy golfing!

Posted 10 months ago

The Golf Shop Online is rated 4.9 based on 5,943 reviews