The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 5,757 Reviews

96 %

of reviewers recommend The Golf Shop Online

4.9

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 23rd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have never had a problem with any order placed with GSO and this one which included a custom built club arrived within 1 week even though when the order was placed the estimate was 3-4 weeks! WELL DONE!!”

Helpful Report

Posted 2 weeks ago

Hi Neil, thank you for your kind review! We're delighted to hear that your custom-built club arrived much sooner than expected and that you've consistently had great experiences with us. We hope to see you again at TGSO!

Posted 2 weeks ago

“Excellent service and great quality, will definitely use them against n.”

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Posted 2 weeks ago

Hi Olivia, thank you for your kind words. We're thrilled you were happy with the service and quality. We look forward to your next visit to TGSO!

Posted 2 weeks ago

“Had a zip issue with new trolley bag purchased. There was no hassle exchanging the item. Everything was handled professionally and swiftly.”

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Posted 2 weeks ago

Hi Brian, thank you for sharing your experience. We’re glad we could resolve the issue with your trolley bag quickly and professionally. Your satisfaction is important to us. We hope to see you again soon at TGSO.

Posted 2 weeks ago

“Prompt delivery and item as advertised. 👍🏻”

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Posted 2 weeks ago

Hi Sue, thank you for your kind feedback. We're delighted you found the delivery prompt and the item as advertised. We hope to see you again soon at TGSO.

Posted 2 weeks ago

“I've always had a positive experience when ordering items from The Golf Shop Online”

Helpful Report

Posted 2 weeks ago

Hi Stuart, your continued support means so much to us, and your review reaffirms the hard work we put in every day. Thank you, and we hope to see you again soon at TGSO.

Posted 2 weeks ago

“Package received on time, well sealed and contents as expected.”

Helpful Report

Posted 2 weeks ago

Hi, thank you for your feedback. We're pleased to hear your order arrived as expected. Hope you enjoy your golf this season.

Posted 2 weeks ago

“Great product and quick delivery very pleased with website”

Helpful Report

Posted 2 weeks ago

Hi Lynn, thank you for your feedback. We're glad you're happy with the product and our delivery service. We hope you enjoy your golf this season.

Posted 2 weeks ago

“Great service.... definitely recommend”

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Posted 2 weeks ago

Hi Malcolm, thank you for the review! It has been our pleasure to serve you, and we hope you keep us in mind for the future. Can’t wait to have you back at TGSO.

Posted 2 weeks ago

“Easy to order, arrived on time, item as described. No problems at all. Thank you.”

Helpful Report

Posted 2 weeks ago

Hi, thank you for your review. We're glad to hear everything went smoothly with your order. Thank you for choosing us, and we hope to see you again at TGSO!

Posted 2 weeks ago

“Perfect. Will use again.”

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Posted 2 weeks ago

Hi Jamie, thank you for your review. We're thrilled to hear you’re happy with your purchase and will be using us again. Hope you enjoy your golf this season!

Posted 2 weeks ago

“Easy to order from, and a quick delivery service”

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Posted 2 weeks ago

Hi Mark, thank you for your review. We're glad you found ordering with us straightforward and that your delivery arrived quickly. Hope you enjoy your golf this season!

Posted 2 weeks ago

“Excellent service, quality product at an excellent price”

Helpful Report

Posted 2 weeks ago

Hi, thank you for your review. We’re delighted to hear you’re happy with the excellent service, quality product, and great price. It’s always our goal to provide the best for our customers. Wishing you a good season of golf ahead!

Posted 2 weeks ago

“I've purchased a few things at The Golf Shop Online and have been well pleased. I did on one occasion, on recieving delivery of my goods at night, contact customer service for something that turned out to be nothing to do with TGSO but stupidity on my part. When the guys in customer service got back to me first thing in the morning I don't think that they could have had time for a cup of tea before contacting me they were that quick. Maybe the first thing they do is read their customer emails/queries. They were very helpful and respectful in pointing out where I had actually went wrong. I've purchased items since and will continue to do so. 👍”

Helpful Report

Posted 2 weeks ago

Hi, thank you for your review and kind words. We’re glad you’ve been happy with your purchases and that our customer service team could assist you so promptly and respectfully. It’s great to hear you’ll continue shopping with us. We hope to see you again at TGSO!

Posted 2 weeks ago

“Good and quick service and very good price”

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Posted 2 weeks ago

Hi Anthony, thank you for your review. We're glad you're happy with the service and price. Hope you enjoy your golf this season!

Posted 2 weeks ago

“I was impressed with the efficiency of the delivery but my husband was a little disappointed with the quality...the sleeves were tighter, the collar smaller and the material thinner. He has bought Footjoy for many years. It has to be said it was certainly cheaper to purchase from you compared to the Pro shops. Thanks”

Helpful Report

Posted 2 weeks ago

Hi Glynis, we are very sorry to hear this. However, we do offer a 60-day return policy. If you email customerservices@thegolfshoponline.co.uk with the details, we will certainly help you out. Thank you for your feedback and we still hope to get the opportunity to serve you again at TGSO.

Posted 2 weeks ago

“Excellent price and fast, free delivery. What’s not to like?”

Helpful Report

Posted 2 weeks ago

Hi Geoffrey, thank you for your review. We're glad you’re happy with the price and fast delivery. Hope you enjoy your golf this season!

Posted 2 weeks ago

“Excellent service, order arrived within time stated. Website simple and easy to use and quality products.”

Helpful Report

Posted 2 weeks ago

Hi, thank you for your review. We're pleased you found the service excellent, the website easy to use, and the products of good quality. Wishing you a good season of golf ahead.

Posted 2 weeks ago

“Had to phone the Golf Shop when I made an order as I had typed my email incorrectly and didn’t receive a confirmation email. Really helpful, changed my details and resent the confirmation email immediately. Item arrived then just a few days later. Would use again”

Helpful Report

Posted 2 weeks ago

Hi Stephanie, thank you for your review. We're glad our team could promptly help with your email issue and that your item arrived quickly. We look forward to your future orders at TGSO!

Posted 2 weeks ago

“Excellent prompt service great product at a great price”

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Posted 2 weeks ago

Hi Mel, thank you for your review. We're pleased you're happy with the service, product, and price. Wishing you a good season of golf ahead.

Posted 2 weeks ago

“Quick delivery item was perfect thanks”

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Posted 2 weeks ago

Hi Lee, thank you for your review. We're glad to hear your item was perfect and delivered quickly. Hope you enjoy your golf this season.

Posted 2 weeks ago

The Golf Shop Online is rated 4.9 based on 5,757 reviews