The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 5,972 Reviews

96 %

of reviewers recommend The Golf Shop Online

4.9

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant as always!”

Helpful Report

Posted 1 year ago

Hi Ryan, thank you for your continued support! We're thrilled to hear that you find our service brilliant. If you ever need anything or have any questions, please don't hesitate to reach out. Happy golfing!

Posted 1 year ago

“I enjoy The Golf Shop Online as they have captured the personal touch in a website. You don't feel that you are just a number, and you have Marks face popping up occasionally as a friendly gesture. And to top it all, they do offer good value for money. I just wish i was quicker on the offers.”

Helpful Report

Posted 1 year ago

Hello John, thank you for your wonderful feedback! We're glad that you appreciate the personal touch in our website and enjoy the occasional appearance of Mark's friendly face. It's our aim to provide not only great value for money but also a warm and personalized shopping experience for our customers. Don't worry about missing out on offers; we'll always do our best to bring you fantastic deals whenever we can. If you ever have any questions or need assistance, please feel free to reach out. Happy golfing!

Posted 1 year ago

“Excellent service and fast delivery service”

Helpful Report

Posted 1 year ago

Hello Michael, thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service and fast delivery. Providing top-notch service and ensuring your orders reach you promptly is our priority. If you ever need anything else or have questions in the future, feel free to reach out. Enjoy your golfing!

Posted 1 year ago

“The shoes came exactly when you said and I was kept informed all the time”

Helpful Report

Posted 1 year ago

Hello Pauline, we're delighted to hear that your shoes arrived on time and that you were kept well-informed throughout the process. We aim to provide excellent service, and it's always great to hear from satisfied customers like you. If you ever need more golf equipment or have any questions, don't hesitate to get in touch. Enjoy your new shoes and your golf rounds!

Posted 1 year ago

“Spot on service”

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Posted 1 year ago

“I had been waiting for the right deal to come up for some summer shoes and The Golf Shop Online always emails the right number of offers, not too much spam. When I saw the right deal for me, I was able to go online, include the small bonus credit on my account and purchase the shoes I had been looking for within minutes. The order was made very easy and the shoes were received the next working day, no fuss, everything you want in an online transaction. Highly recommended. Now I am watching Mark’s videos to stop that flip and remove that dreaded shank. If I could buy a solution to that, I would be ecstatic 🤩”

Helpful Report

Posted 1 year ago

Hello Joseph, We greatly appreciate your feedback and are delighted to hear about your positive experience with The Golf Shop Online. We're thrilled that our emails have been helpful in finding the right deal for you and that your purchase process was smooth and hassle-free. As for your quest to improve your game, Mark's videos are a great resource, and with dedication and practice, that flip and shank will be a thing of the past. Remember, golf is all about continuous improvement! If you ever have more questions, need assistance, or are looking for any golf-related advice, feel free to reach out. We're here to help, and we look forward to serving you again in the future. Happy golfing!

Posted 1 year ago

“Great deal on 2 Callaway wedges, customer service very good and delivery on time will use this supplier again”

Helpful Report

Posted 1 year ago

Hello Ian, thank you for your kind words and for choosing us for your Callaway wedges. We're thrilled to hear that you had a positive customer service experience and that your delivery arrived on time. We can't wait to serve you again in the future. If there's anything specific you'd like to see or if you have any other questions, please don't hesitate to let us know. We look forward to welcoming you back to TGSO for all your golfing needs!

Posted 1 year ago

“Ordered online very easy No fuss delivery arrived as instructed Only issue delivery agent left on front door step and wasn’t home for a few hours!”

Helpful Report

Posted 1 year ago

Hello Marie, thank you for your feedback. We're glad to hear that ordering online was easy and that your delivery arrived as instructed. However, we apologize for the inconvenience caused by the delivery agent leaving your order on your front doorstep. We take your feedback seriously and will share it with our courier service to improve the delivery process. If you have any further needs or questions, please don't hesitate to reach out. We appreciate your business and hope to serve you again at TGSO!

Posted 1 year ago

“I had an issue with a pair of shoes I purchased. I emailed, and by return, I was asked to send the shoes back, which I did. The communication was fantastic and the shoes were replaced within the week. Brilliant service 10 out of 10.”

Helpful Report

Posted 1 year ago

Hello David, thank you for sharing your experience. We're glad to hear that our customer service team promptly addressed the issue with your shoes, and you found the communication fantastic. Providing excellent service is our priority, and we're thrilled to hear that you rate our service 10 out of 10. We're here to ensure you have a great experience with us, and we look forward to serving you again at TGSO!

Posted 1 year ago

“Excellent fast service”

Helpful Report

Posted 1 year ago

Hi, thank you for the review! It has been our pleasure to serve you, and we hope you keep us in mind for the future. Can’t wait to have you back at TGSO.

Posted 1 year ago

“Very professional outfit”

Helpful Report

Posted 1 year ago

Hello Jeffrey, thank you for your feedback. We're pleased to hear that you found the outfit we provided to be very professional. Your satisfaction is important to us, and we're here to ensure you have a great experience with our products. Looking forward to serving you again at TGSO!

Posted 1 year ago

“Prompt delivery - like a prompt delivery. Item as described very competitively priced. Very pleased.”

Helpful Report

Posted 1 year ago

Hello Carol, thank you for your feedback. We're delighted to hear that you appreciate our prompt delivery and competitive pricing. Customer satisfaction is important to us, and we're dedicated to providing excellent service. If you ever have more needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again at TGSO!

Posted 1 year ago

“The Motocaddy golf trolley battery purchased in March of this year does not last 18 holes and i end up pushing my trolley for the last few holes. Very disappointing. Quickly resolved to my satisfaction.”

Helpful Report

Posted 1 year ago

HI Thank you for your review - we would like to help you as your battery is still covered by a 1 year warranty. We will contact you today to arrange for this to be tested and assist you quickly. Thanks

Posted 1 year ago

“Ordered wrong size, exchanged with no hassle at all,”

Helpful Report

Posted 1 year ago

Hello Phil, thank you for sharing your experience with us. We're pleased to hear that our exchange process was hassle-free for you. Customer satisfaction is a priority for us, and we're always here to assist with any issues or exchanges. If you have any more needs or questions in the future, please feel free to reach out. We appreciate your business and look forward to serving you again at TGSO!

Posted 1 year ago

“Great website and excellent service.”

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Posted 1 year ago

Hello Steven, thank you for your feedback. We're pleased to hear that you find our website great and that you received excellent service. Your satisfaction is important to us, and we're here to ensure your golfing needs are met. Looking forward to serving you again at TGSO!

Posted 1 year ago

“Easy and fast service. Spot on!”

Helpful Report

Posted 1 year ago

Hello Anthony, thank you for your feedback. We're delighted to hear that you had an easy and fast service experience with us. Your satisfaction is important to us, and we're here to ensure your golfing needs are met. Looking forward to serving you again at TGSO!

Posted 1 year ago

“The driver I ordered arrived well packed and within a few days. I am very satisfied with my purchase.”

Helpful Report

Posted 1 year ago

Hello Mrs. Anne, thank you for your feedback. We're delighted to hear that the driver you ordered arrived well packed and promptly, and that you're very satisfied with your purchase. Your satisfaction is important to us, and we're here to ensure your golfing needs are met. Looking forward to serving you again at TGSO!

Posted 1 year ago

“Prompt delivery, good price, ok it was end of season so was discounted but I'd been looking at the shirt for a while so I was happy.”

Helpful Report

Posted 1 year ago

Hello Paul, thank you for your feedback. We're pleased to hear that you received prompt delivery and a good price, especially with the discount being available at the end of the season. We're glad you found the shirt you had been eyeing for a while, and your happiness is important to us. Looking forward to serving you again at TGSO!

Posted 1 year ago

“Product and service from The Golf Shop was fine, but the part exchange is not as straight forward as it is made out to be!”

Helpful Report

Posted 1 year ago

Hi Ian Thank you for your review, I have sent you an email to see if i can assist you at all with an exchange if you would like to make one. We do have the returns portal where you can create any return or exchanges. Please do reply to my email so that i can assist you quickly. Thanks

Posted 1 year ago

“Delivered as stated. Really pleased with the jacket and a really competitive price”

Helpful Report

Posted 1 year ago

Hello, thank you for sharing your feedback. It's great to know that your jacket was delivered according to expectations and that you're genuinely satisfied with both the product and the competitive pricing. Your contentment is our priority, and we're excited about the opportunity to serve you again at TGSO!

Posted 1 year ago

The Golf Shop Online is rated 4.9 based on 5,972 reviews