“I had ordered a personalised gift and paid an extra £8.79 for express delivery where it stated that item would be processed in 1-3 working days. item has not arrived and when i called to enquire i was informed that the item actually gets sent somewhere else to get personalised so the wait time it actually 2 weeks.
i do not feel this was clear on the website and i would not have ordered and paid for express delivery if i was aware of this. When speaking to the person on the phone i asked that because the item has not been dispatched yet would i be able to have a refund before it was sent out. i was informed that no i have to wait 2 weeks on item arriving before sending back. i feel this could have been handled better.”
“This was the first time I had ordered anything from the Gift Experience. I ordered a clock with an engraving but unfortunately I had not included '60th' in that engraving. I asked for this to be changed to include the latter and received an email almost immediately advising me that it was too late to include the requested change. Taking into consideration the time when I placed the order to when I submitted the change request was literally minutes it was hardly customer service as I would have expected.”
“I ordered this watch for an 18th birthday. It had to be engraved. I paid for next day delivery. It arrived six days’ later. Too late for birthday, even if engraving took longer.
I will never use this firm again.”
“sorry can not find out how to redemm voucher , I did email and ask, no answer. The number on the voucher is not long enough for the one required..please help”
“Advert said 18 months but when the voucher came through was for 9!! On query I was told it was because promotional price even though 18months was next to promotional price!! Getting money back in 10 days apparently”
“Purchased a motorbike experience for present on 19th Dec. Paid extra for next day delivery to make sure got for Christmas. We are now on 31st December. Have asked for a refund.”
“I purchased on the 10/12 and as of today 21/12, i still have not received it despite chasing this up twice. This is for a Christmas Present and said it would be despatches in 2 to 3 days when i ordered.
You have taken the money for it and i have nothing to show.
I am extremely dissapointed as no one has been i touch with me.
Will definitely not use again!!!!”
Thank you for getting in touch via this review Dave. I can see that your order has been processed and despatched in a timely fashion, but would have expected it to be with you on 5th or 6th November. If you still are not in receipt of this please respond or get in touch and I will ensure another item is sent out. Kind regards.
Thank you for your feedback,
We are sorry to hear this Vanessa! Please may you kindly get in contact with our customer support team if you still have not had this issue resolved?
Best wishes,
The Gift Experience
“This is the most useless website. I have a voucher for a weekend break but there is no facility to redeem my voucher. What is the point in selling a product if you cannot redeem the voucher. This is a totally useless product. VERY DISAPPOINTED”
“Gift for west end show and dinner from a friend, experience to book has been total nightmare and 'customer service' have not replied to any of my emails and other than driving to their office have no way of making contact. Dont buy this gift for a friend, if you like them !”
“Extremely disappointing service! Bought two gifts, paid for next day delivery (which was a friday), got the item on two separate days! No tracking nothing! Both items were horribly packaged, and super flimsy. Not worth my time and money sadly! Customer service wasnt the best either. Hope things get better soon, as there is a lot of potential.”
“The instructions and guarantee not included with gift, not notified when delivery and customer service not helpful with my request for the items requested”
