Hi Jodie,
Thank you for sharing your feedback.
I sincerely apologise that your order did not reach you as expected, and I understand this falls below our service standards. I want to assure you that I have promptly resent your order, and you should receive it shortly.
If you encounter any additional issues or have further concerns, please feel free to reach out to us. We are more than willing to assist and ensure your satisfaction.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Rachel,
Thank you for sharing your feedback.
It appears that you have already discussed this matter with my colleague, and your order was cancelled because the item was out of stock. We sent you an email promptly on November 27th, notifying you of this and providing a full refund. I apologise for any confusion that may have arisen from this situation.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“I have sent 3 emails about this. Engraved pen case to customer service email with no response
you haven’t returned any
The case is very sharp at the back so when you open it it nips your fingers , I ask for help to resolve this problem with no response”
Dear Mary,
Thank you for sharing your feedback.
I apologise for any dissatisfaction you experienced upon receiving your order. Upon thorough investigation, I couldn't find any correspondence or emails from you regarding this issue. I have sent you an email regarding this matter, and I would appreciate it if you could respond. I am eager to assist and address your concerns promptly.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Personalised crystal paperweight. Straightforward to order, and efficiently delivered. Yet to be handed over as gift but does look beautiful, a great keepsake”
Hi,
We appreciate your feedback, and we sincerely apologize for any inconvenience you've experienced in commenting at this time. We hope the recipient thoroughly enjoys their gift.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“Didn't receive the item. Having been told it was being packed I heard no more. After I complained I was told the item was no longer available. It had been purchased for a birthday present. Very disappointing. I did receive a full refund though. I sha'n't buy anything else from this company.”
Hi Valerie,
Thank you for providing your feedback.
I can only apologise for any dissatisfaction with the service you received. We were not initially informed by the supplier about the item being out of stock until we reached out to you. As soon as this information was confirmed, my colleague promptly issued a full refund for your order.
Should you have any further enquiries or concerns regarding this matter, please feel free to contact us.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
