Hi Andrea,
Thank you for your kind feedback!
We are thrilled that you were happy with your order, and the service for this.
Kind regards,
Abbie
The Gift Experience
Hi Karen,
Thank you for your review.
I have contacted you privately regarding this matter, if you would kindly get back to me I will be more than happy to look into this further for you.
Kind regards,
Abbie
The Gift Experience
“Bought two sets of matching coffee mugs for friends who were celebrating significant Wedding Anniversaries. Ideal gift delivered promptly. Happy Customer.”
Hi Robert,
Thank you for your kind feedback.
We are very pleased you were happy with your order, and we hope your friends loved their gifts.
Kind regards,
Abbie
The Gift Experience
Hi Deborah,
Thank you for your kind review.
We are thrilled you were happy with the level of service you received on this occasion, and that your order arrived with you promptly.
Kind regards,
Abbie
The Gift Experience
Hi Margaret,
Thank you for your lovely review.
We are thrilled you were happy with your purchase, and we hope your nephew also loved this.
Kind regards,
Abbie
The Gift Experience
Hi Julie,
On looking into this for you, I can see your order was placed on 7th April. This item does state 'personalised and posted within 1-3 working days' and you then selected 2-5 working day delivery at checkout - the latest we would have expected your order to arrive with you would of been 20th April, and I can see this did arrive with you by 14th April.
If you have any further queries, please do contact our customer service team.
Kind regards,
Abbie
The Gift Experience
Posted 1 year ago
Hi Julie,
Thank you for your feedback.
On looking into this, I can see your order was placed on 7th April and 2-5 working day delivery was selected. This was then delivered on 14th April, which was a total of 5 working days after the order was placed so unfortunately this would not have been classed as being delivered late.
On looking into the inscription on your personalised gift, it does seem this was entered incorrectly at checkout. If you would like to email me at reviews@thegiftexperience.co.uk, I will gladly look into this further for you.
Kind regards,
Abbie
The Gift Experience
“I was looking for an unusual present for my husband with a bit of fun added when I saw on your website something of interest - it was a spoof Heritage Plaque. I filled in what I wanted on it and ordered it. Delivery was very good and I love the Plaque, which I know my husband will like too.”
Hi Eithne,
Thank you for your fab review!
We are really happy that you were pleased with your order - if you require anything further, please do not hesitate to contact us.
Kind regards,
Abbie
The Gift Experience
Posted 1 year ago
Hi Eithne,
Thank you for your kind review.
We are thrilled that you were happy with your purchase for your husband, we hope he loved his gift.
Kind regards,
Abbie
The Gift Experience
Hi Paul,
Thank you for your kind review!
We are thrilled that you were happy with the choice of gifts we offer and that you found your order easy to purchase.
Kind regards,
Abbie
The Gift Experience
Posted 1 year ago
Hi Paul,
Thank you for your glowing review.
We're absolutely thrilled that you were happy with your purchase, and found this to be easy.
Kind regards,
Abbie
The Gift Experience
Hi Christine,
Thank you for your kind feedback!
We are very glad you were happy with your order and the delivery for this!
Please let us know if you require any further assistance.
Kind regards,
Abbie
The Gift Experience
Hi Thomas,
On looking into this for you, I can see we re issued this order on 13th April.
I can confirm this is dispatched within 1 to 3 days, this then this has been sent out on standard delivery (which is 2-5 working days).
We would expect your order to arrive with you no later than 25th April.
If you have not received this by this date, please do contact our customer service team and we will be more than happy to assist you with this.
Kind regards,
Abbie
The Gift Experience
Hi,
Thank you for your glowing review!
We are very glad you were happy with your order & we hope the recipients had a lovely anniversary!
Kind regards,
Abbie
The Gift Experience
Hi Els,
Thank you for your lovely feedback!
We are very glad that you were happy with the level of service you received and the delivery for this!
Kind regards,
Abbie
The Gift Experience
Hi Jane,
Thank you for your kind feedback!
We are very glad you were happy with your order and that this arrived within good time!
Kind regards,
Abbie
The Gift Experience
“Excellent product pictures and information on the size and quality of the gift.Easy to fill in wording requirements for the cushions I have bought.The recipients were very impressed with the gifts.”
Hi Sandra,
Thank you for your glowing feedback!
We are very glad you were happy with your order and we hope the recipient loved this!
Kind regards,
Abbie
The Gift Experience
Hi Emma,
Thank you for your kind review!
We are very glad you were happy with your order, and the quality of this!
Kind regards,
Abbie
The Gift Experience
“Absolutely worthless. Nothing received after more than 2 weeks, not even a dispatch confirmation email. On checking, I was first told it would be delivered in a few days "due to the time it takes to personalise" and then when I still didn't receive anything, I was told by the same person that it had already been delivered (apparently delivered a scant 48 hours after I placed the order, so what happened to "the time it takes to personalise"?) and shown strange tracking information that doesn't look like normal Royal Mail tracking. Then, when I asked them to explain, they continued to claim that I had signed for the parcel, basically accusing me of lying and saying there was nothing else to do except for me to go to the police and get a crime number (!). So, steer clear.”
Hi,
I am only able to apologise that you have had difficulty in receiving your order.
I can see you spoke with my colleague yesterday regarding this matter who has been looking into this with the supplier for you, and this was delayed due to the bank holiday. You will receive an email with the tracking as soon as this has been dispatched.
I hope this helps.
Kind regards,
Abbie
The Gift Experience
“Absolutely first class service, having forgotten to say the item was a gift and needed to be sent to a different address, I emailed and had a very quick reply and it was sorted without any problems. Will definately be buying from Gift Experience again and highly recommend.”
Hi Sylvia,
Thank you for your glowing review!
We are very glad you were happy with the level of service you received on this occasion! We are very glad our customer service team was able to assist you with any queries you had!
Kind regards,
Abbie
The Gift Experience
