Hi Daphne
Thank you so much for sharing your review and the wonderful video of it being opened too!
It's so great to see the joy on someone's face when they open their gift 😁
Hi Terry
Thanks for your review, I am so sorry to read this hasn't arrived yet.
I can see our customer service team have been in contact with you about this and are currently helping to get this resolved for you.
“The items looked even better when they were received so obviously very pleased with that. The communication I had with the company was very polite and speedy responce, definitely use again as and when they have what I am looking for.”
Hi Alexandra
Thanks for your review, I am sorry to see this review, especially as the order has been delivered within the 1-2 days estimated by Royal Mail and we have been in contact with you about this too.
“I can’t find anyway of ordering from your site, surely this must be the most important aspect of your business. You keep sending me review emails. But with no obvious link to your ordering dept. Also your emails very strangely have a do not reply, this is bordering on insanity, surely as a sales organisation the one thing that you want most of all is for people to engage with you and order items. Not to be told “ do not reply” surely you should put on your page a clear link for people to place an order, not tell them “ do not reply “. Whenever I see this on a em my reaction is , well if you guys don’t want to speak to me, then I don’t want to speak you . End result, you’ve lost a client.
But of course if you think your way is best, maybe you should advise Amazon that they are doing it all wrong and your technique is best.
Kind regards
Paul Elvey”
Hi Paul
Thanks for your email, I am sorry to read that you are having issues with this.
Please contact our Customer Service team on customerservices@thegiftexperience.co.uk and they'll be able to assist with this.
Thanks
The Gift Experience
“I ordered a Heritage Plaque. The process of personalising the item was clear and easy and I was delighted with the finished result. It is good quality plastic and a fun gift but perhaps a little pricey unless for a special occasion. A big plus was that it arrived well within the time scale promised as I was a bit late ordering!!! All this deserves 5 stars but the post and packing charge was steep considering it only came in a ‘do not bend’ envelope and is very light, I was expecting it to be in a box. This is the reason for only 4 stars.”
Hi Helen
Thanks for your review, I'm so glad you are happy with your order!
Thank you for your feedback about the packaging, I will pass this along to to the team to look into.
Hi Theresa
Thanks for your review, I'm really sorry to read of the initial issue with your order but so pleased our team were able to help you out and get a replacement sent!
“The recipients were delighted with the thought, the quality and really more or less everything about the gift although they weren’t familiar with newspaper”
