Hi Steph
I am so sorry to see this 1 Star review left about your recent experience shopping with us.
I've checked the notes on your order and I can see this is regarding a tankard which was due for delivery on 19th July but unfortunately couldn't be delivered as you'd entered the incorrect postcode for your order. This meant that you would need to re-purchase postage to cover this cost, which I can see you refused to do.
I am sorry to read that you also felt we were disrespectful to you, I can see from the notes that our customer service team remained professional and courteous throughout the interactions.
Thank you for taking the time to leave your feedback.
“I bought a christening present for my friend.it was better than i expected. It was perfectly wrapped and i bought a card as well.both were beautiful..delivery was on time as stated. I would recommend to everyone to shop here.”
Hi Sharon
Thanks for your review and for sharing your wonderful photo, I'm so glad you have had an all-round great experience from ordering to delivery. 😀
“quick delivery of a lovely memory i bought for my sister's 70th birthday - it comes with a thick border but i bought a frame for it so she can put on her wall”
“The gift I bought from The Gift Experience is beautiful. It was bought for our friend's 65th wedding anniversary and it couldn't be more appropriate. The service we received was first class and we will buy from them again.”
Hi Christabel
Thanks for your review, I am sorry to read this.
I've checked your order and it seems there is a little confusion as you opted for 1st Class Delivery, not Next Working Day delivery.
As such your order was dispatched on 14th July and delivered on 18th July, 1 day after the estimated delivery time given by Royal Mail for 1st Class deliveries.
I can only apologise for this and any inconvenience caused by the slight delay.
“Good selection of gifts. Easy to follow ordering procedure on website. goods received within 2-3 days of ordering and the finished article was excellent and good value for money!”
“The product was just what I was looking for. It was reasonably priced, arrived well packaged and on time. I would definitely use this company again when looking for a special gift.”
Hi Malcolm
Thanks for your review, I am sorry to read this.
Unfortunately on occasion, our parcels can take a little longer to deliver than estimated by Royal Mail and I do understand how frustrating this is.
Thank you once again for taking the time to leave us some feedback.
“I ordered a personalised book mark. I did not order a book mark for a Lilliputian. It would have been suitable for a very small book!
The item was so small that I can’t see the photos! This was a gift for my sister and I spent £17 on it! I could not give it to my sister, as it was useless.”
Hi Marilyn
Thank you for taking the time to leave us some feedback and I am really sorry you were not pleased with the bookmark.
Our sizes are clearly displayed on the website and the description needs to be read and understood fully before purchasing, as unfortunately there is nothing we are able to do to resolve this issue when the error has not been made by us.
Thank you once again for leaving a review.
