“Didn't receive the item. Having been told it was being packed I heard no more. After I complained I was told the item was no longer available. It had been purchased for a birthday present. Very disappointing. I did receive a full refund though. I sha'n't buy anything else from this company.”
Hi Valerie,
Thank you for providing your feedback.
I can only apologise for any dissatisfaction with the service you received. We were not initially informed by the supplier about the item being out of stock until we reached out to you. As soon as this information was confirmed, my colleague promptly issued a full refund for your order.
Should you have any further enquiries or concerns regarding this matter, please feel free to contact us.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“Easy to order, lots of different gifts to choose from. Would have given 5 stars but had a repayment & didn't know that one item wasn't coming disappointing.”
“Sorry to say I never received my purchase, due to poor delivery service but have to complement The Gift Experience on their prompt response and customer service.”
Hi,
Thank you for sharing your feedback.
I apologise for the difficulties you experienced and for not receiving your order. Upon investigation, I observed that my colleague issued a full refund for your order on 29th November. If you have not received your refund yet, please contact us, and we will gladly investigate and assist you further.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Susan,
Thank you for your 5 star feedback! 👍🌟
We are very pleased you were happy with the gift you received.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Disappointed no phone number to contact tried to cancel order or change order straight away and customer services were slow to respond claiming order had l
Conveniently been processed.”
Hi,
Thank you for taking the time to provide your feedback.
I sincerely apologise for any difficulty you experienced in reaching our customer service team. To assist you further and address your concerns effectively, could you please email your order number to customerservices@thegiftexperience.co.uk. This information will enable us to investigate the matter thoroughly and provide you with a resolution.
Should you have any additional questions or require further assistance, please do not hesitate to reach out to us. We appreciate your understanding and are committed to ensuring your satisfaction.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Marilyn,
Thank you for your fantastic feedback! 😁👍
We are very pleased you were happy with your order.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Christopher,
Thank you for your fantastic feedback! 😁👍
We are very pleased you were happy with the packaging on your order, and that this was delivered in good time.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi,
Thank you for your kind feedback! 🥰
We are very glad you were happy with your order.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Marilyn,
Thank you for your kind feedback! 🥰
We are very glad you were happy with the level of service you received.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“I ordered a wine glass for a dear friend and wished it to be engraved. The Gift experience took the order, very efficiently and the process was so simple. I received my order with 4 days of ordered and this was without express delivery extra payments. The glass was really lovely, very clear engraving and my friend will be delighted. Thank you. I will order again.
Norah Elizabeth Cozens, a very happy customer.”
Hi Norah,
Thank you for your 5 star feedback! 👍🌟
We are very thrilled you were happy with your order, and we hope your friend loves their gift.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Gillian,
Thank you for your glowing feedback! 😎✨
We are very pleased you were happy with your order.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Sharon,
Thank you for your fantastic feedback! 😁👍
We are very pleased you were happy with your order, we hope your friend loves their gift.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Nicola,
Thank you for your kind feedback! 🥰
We are very glad you were happy with the level of service you received from our customer service team.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Contacted customer service 10 days ago, no solution or further response after being told I would get a call back.
Emailed company & haven’t had a reply to my email.
Quality of product was poor/cheap looking. The writing wasn’t clear, printed on thin low quality paper.
Paid extra for gift box & it arrived loose not even boxed.
Disappointed with item & customer care.
Requesting a refund seems impossible”
Hi Michelle,
Thank you for sharing your feedback.
I would like to apologise for any dissatisfaction with your order, and the quality issues. Upon investigating, I regret to inform you that I could not find any previous correspondence with you, hindering the ability to look further into the matter for you.
To address your concerns, could you please reach out to us via email at customerservices@thegiftexperience.co.uk. By providing additional details, I will be more than happy to investigate this matter further.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Very good choice of goods on the website. Found my secret Santa in no time, it came in a box with an easy peel delivery address label. Just easy off re wrap job done. Hope its ok haven’t looked at it.”
