“Excellent service as problem with first delivery but sorted out in a friendly, quick manner . Purchased bubble tea light holder and really happy with it .”
Hi William
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery and that our customer service team were so helpful!
“I was extremely pleased with the Owl with words on it which we chose for our grandaughter in memory of her graduation. A lovely cuddly toy and pyjama case all in one. Very practical as well as a delightful ornament. My grandaughter was delighted with the gift.”
“The product was well made and the recipient was delighted with it! The packaging could have been better because the postman pushed the item through the letterbox in his usual rough, inconsiderate way and ripped the packaging, which could have damaged the product. However, I will definitely order from here again.”
Thanks for your review, I'm so glad you are happy with this!
I'm sorry to read of this issue, I'd recommend speaking to your postie directly so that they take a little more care with your packages. :)
“Really pleased with the mugs I purchased for a friends 50th wedding anniversary. However, I paid for gift wrapping and was very disappointed. Honestly, it was so simply wrapped, with cheap "ribbon " and no tag so I had to go out and buy a gift tag, I wasn't happy as really didn't have time to make an errand, the reason I paid for gift wrapping in the first place.”
Hi Janice
Thanks for you review, I'm really glad that you were so happy with the mugs.
I am sorry you weren't happy with the gift wrapping, I can see that a gift tag wasn't selected for your order which is why one wasn't included.
“This is the second time I’ve ordered this beautiful wedding photo album. It was so gratefully received and the recipient’s all said how treasured it will be.
Beautiful cover and high quality pages.
I will continue to purchase this for every wedding I attend.”
“Excellent and prompt service on delivery! I had to adjust delivery address and you assisted as requested. I would highly recommend you to my family and friends.”
“My parents really love this photo frame. Couldn’t find anything locally so really pleased. Arrived before expected date. Would definitely use again, thank you.”
“I ordered a personalised cheeseboard. The website does not allow you to select the layout and when it arrived the wording barely made sense, being incorrectly spaced. I contacted Gift Experience and they were very helpful and immediately arranged a replacement. Originally I paid for next day delivery and that service was faultless , for the replacement also. I was given a 1hr time slot which was strictly adhered to.
I did request that the layout was confirmed to me prior to sending the replacement, which did not happen, but fortunately it was processed as I had requested.
It would be better if an option to display the layout was included when placing the order.”
Hi Hilary
Thanks for your review, I'm really sorry to read of the issues with your order but it's great that delivery was so efficient and that our customer service team were able to quickly resolve this for you too.
Thanks for your suggestion, I agree that it's much handier to see a preview of a product before it's made and we're looking to implement this more in the future.
Hi Terence
Thanks for your review, I'm so glad you are happy with your order!
I am sorry you thought that delivery was a little slow, unfortunately on occasion there can be delays in the delivery network which we do not have any control over. Please do accept my apologies for any inconvenience caused.
