“I absolutely love the compact personalised hand held mirror I brought from this company. It was made lovely and my daughter absolutely loved it thank you”
“Ordering was easy. We had the wrong one delivered to us but after contacting them the right one was delivered 3 days later
Would certainly use again
Thankyou”
Hi Mrs Sandra,
Thanks for your review, I'm really sorry to read of the initial issue with your order but so pleased our team were able to help you out and get a replacement sent swiftly!
Hi
Thanks for your review, I am sorry that delivery was a little slow, unfortunately on occasion there can be delays in the delivery network which we do not have any control over. I can see the original have arrived and replacements are on the way too so I hope these are well received.
Please do accept my apologies for any inconvenience caused.
“Very unhappy customer and will never shop here again. They sent me whatever they had in stock regardless that it was totally different from the item that I ordered. Why don’t you update your advert and picture? You’re misleading your customers.”
Hi Charles,
Thanks for your review, I am sorry to read you were unhappy with the tankard received.
For all items stock can vary compared to what is shown in the photo so please accept my apologies about that.
Unfortunately as a small business it would be impossible to update the photo every time the stock changes on an item but we do endeavour to do this whenever possible.
Thanks for taking the time to provide your feedback and apologies once again for the disappointment.
“I ordered sweets for a friend's birthday as I live far away. Whilst I was ordering I decided to add a card so she knew who it was from. However, the card arrived and only the card. Sweet have never arrived and no refund or follow up has taken place. I am out of pocket and no present recieved for my friend. Its been 3 weeks and nothing to make up for this error? I have since used moonpig and my friend recieved it the very next day. Phew!”
Hi Tegan,
Thanks for your review, I am so sorry to read that the gifts never arrived.
I can see that a refund has been processed for your order.
Once again, I can only apologise for this on behalf of the courier.
“Beautiful gift for my friends special birthday, I wanted something a little different & that’s exactly what I got.
Came in a lovely presentation box too.”
Hi John
I am sorry to read your 1 star review, especially as this is not regarding one of our products.
I can see that your order was received within 2 days of dispatch.
“Discovered this great little company online,
Great choice of gifts they really do shine,
Cost of living crisis, so required thrift,
Was able to purchase a quality gift.
Got drinking horn for my grown up son,
Identical gift for much-loved stepson
Their ale to consume with relish and joy,
Distinctive and different, gift not a toy.
Their presents certainly gave them a lift
Delighted them both "appropriate gift".
If you're looking to save your pounds and your pence,
Browse the website of The Gift Experience!”
Hi Christopher,
Thank you for your review and your wonderful poem about our store, what a unique and wonderful way to share your feedback!
We really appreciate the time and effort gone into this and I'm so pleased to read how well received the gifts were also. 🙂
“We purchased a Wedding Day Chart for our friends Golden Wedding Anniversary. It arrived within a couple days. Very pleased with the time frame.
The only problem we had was, it stated A4 as size,
so we had purchased an A4 frame to put it in,
unfortunately as it was laminated and had to be trimmed down to fit.
As per usual a brilliant service from The Gift Experience.
Thank you very much.”
