Hi Nicola,
Thanks for your review, I'm sorry to read this. Please make sure to contact our customer service team to see if this can be resolved.
Best wishes,
The Gift Experience
“Sent an item that wasn’t as described. Tried to say it was my fault so had to keep item I had paid £18 for that cannot be used. Really rude and unhelpful staff and item quality not that great for the price.”
Thanks for your review, I am sorry to see that you had such a negative experience with us.
I can see from your order that unfortunately you misinterpreted the personalisation instructions, which has led to you not receiving the order as you imagined.
I am sorry you feel our customer service staff were rude and unhelpful, having looked through the email conversations I can see that they remained professional throughout.
Thank you once again for taking the time to leave your feedback, and I hope the points outlined help you in understanding our position in not refunding or replacing the item.
Best wishes,
The Gift Experience
Hi
Thanks for your review, I am sorry to see 1 star. As our standard delivery orders are not sent out with tracking unfortunately we are unable to update you until this has been scanned as delivered.
I am sorry for any inconvenience caused.
Best wishes,
The Gift Experience
“Ordered the gift. It says it would be delivered within 3-4 working days.
I made sure I gave myself enough time as this was a get well present. I gave it 5 working days extra and I still didn't get it intime.
Never again will I use these.”
Hi Mike,
Thanks for your review, I am sorry to read that delivery took a little longer than estimated and it caused the gifts to be late for the event.
Unfortunately, there can be unforeseen delays in the delivery network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
Best wishes,
The Gift Experience
Hi Raymond,
Thanks for your review, I am sorry to read this and also to see that you have not been in contact with us about this issue.
Please pop our customer service team an email to get this resolved.
Kind regards,
The Gift Experience
“I contacted them about the product I had bought being faulty they made loads of excuses why the product was faulty.
Not a good company to deal with won’t buy from here again.”
Hi
Thanks for your review, I am sorry to read this.
I can see from your order that there was an issue with the print on the cushion so I'm really sorry to see that.
Our customer service team did offer a replacement, which you have not responded to. Please make sure to get back in touch so they can get this sorted out for you.
Hi Russell
Thanks for your review, I am sorry to read that delivery took a little longer than estimated.
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
Hi James
Thanks for your review, I'm sorry to read you are unhappy with the follow up emails we send.
These are service emails asking for reviews, which are absolutely invaluable for a small, independent company like ours. They allow us a chance to get feedback from real customers and take actions on any areas of improvement or solve problems that may not have been raised directly with our customer service team.
You always have the option of just ignoring these if you don't feel like leaving a review, for future reference.
“Cushion arrived very squashed and creased as it was very tightly packed into the box it was in. The personalised wording is extremely faint and is just about readable. This is not worth the price paid and I won't be giving this as a present now as it would be too embarrassing.”
Hi
Thanks for leaving a review, I'm so sorry to read this.
I'm also sorry to see that you've not been in touch with our customer service team to get this issue resolved, please pop them a message at customerservices@thegiftexperience.co.uk and they'll be on hand to help.
“Ordered a personalised "day you were born" chart for my mothers birthday. Absolute rubbish - contained very little factual information and looked like a child had done it as a school project. No way I was giving it to my mother as a gift so a complete waste of money. Requested a refund but was refused. Would never shop here again.”
Hi Adam
Thanks for your review, I am sorry to read it is such a negative one.
The Day You Were Born chart you received was true to the example shown on the website, which includes a number of photos that show the kind of information that is on there.
Also as it is a personalised item we are unable to refund this order as it cannot be reused, I am sorry about that.
Thank you once again for taking the time to leave a review.
Hi Mouhssine
Thanks for your review, I am sorry to only see one star.
I've had a look at your order, this had a dispatch time of 1-2 working days and was dispatched on the 2nd working day with delivery taking place the day after that.
Always make sure to check the dispatch times of products to ensure you have ordered in plenty of time for any event.
Hi
Thanks for your review, I am really sorry to see that it's only 1 star.
I've checked back on the order and I can see you believed this frame to be made of bronze due to the title of the product, however the material is clearly outlined in the description and the frame matches the photo on the website exactly.
I am sorry that you are disappointed with this.
Hi Alexandra
Thanks for your review, I am sorry to see this review, especially as the order has been delivered within the 1-2 days estimated by Royal Mail and we have been in contact with you about this too.
Hi Steph
I am so sorry to see this 1 Star review left about your recent experience shopping with us.
I've checked the notes on your order and I can see this is regarding a tankard which was due for delivery on 19th July but unfortunately couldn't be delivered as you'd entered the incorrect postcode for your order. This meant that you would need to re-purchase postage to cover this cost, which I can see you refused to do.
I am sorry to read that you also felt we were disrespectful to you, I can see from the notes that our customer service team remained professional and courteous throughout the interactions.
Thank you for taking the time to leave your feedback.
“I ordered a personalised book mark. I did not order a book mark for a Lilliputian. It would have been suitable for a very small book!
The item was so small that I can’t see the photos! This was a gift for my sister and I spent £17 on it! I could not give it to my sister, as it was useless.”
Hi Marilyn
Thank you for taking the time to leave us some feedback and I am really sorry you were not pleased with the bookmark.
Our sizes are clearly displayed on the website and the description needs to be read and understood fully before purchasing, as unfortunately there is nothing we are able to do to resolve this issue when the error has not been made by us.
Thank you once again for leaving a review.
“The clock photo frame is tacky and not what was expected. The clock battery compartment does not have a cover and when I queried this was told it was not needed as it won’t show. Of course it will on a dressing table. Rough! Could not return as now engraved”
Hi Maddy
Thanks for your review, I am sorry to read you thought the gift was tacky. Whilst the gift may not be to your taste, many people love this product.
The cover is not supplied for the battery compartment as the clock is designed to be facing clock face out.
It is correct that the item cannot be returned as it has been personalised, as it's been made to order and it is as described.
Once again, thanks for taking the time to leave a review.
I am sorry to read this Penelope. Please email us at customerservices@thegiftexperience.co.uk with a photo of the error and your order number and we can have a look at this for you.
Hi Claire
Thanks for your email, I am sorry to read this.
I am also sorry to see that there has been no correspondence from you so we can resolve this, please contact our Customer Service team who will be happy to help.
“I purchased a pair of Golden Wedding Anniversary mugs recently, with the date of the anniversary on the mugs. The mugs were gifts for family members which, sadly, we didn't receive until after the anniversary date. Very disappointing and obviously we won't be using The Gift Experience again.”
Thanks for your review, I am sorry to read that delivery took a little longer than estimated and it caused the gifts to be late for the event.
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
“Ordered 2 itemised, one of which was a personal inscribed vase for my wife’s 60 th birthday , I was sent an e mail copy of the order when I realised the wording was incorrect, I then tried to ring to discuss this but there was an answer machine message advising me to e mail the query instead to which I had no reply so I re e mailed the following day , again no reply , now nearly 2 weeks later when I’ve been delivered the vase with the incorrect wording you want a good review !”
Hi Mark
Thanks for your email, I am sorry to read this.
I have had a look at your order and there are no notes to outline any correspondence between us and there have been no emails from you about this.
Please make sure to always use the customerservices@thegiftexperience.co.uk email address as others are not monitored.
You can also reach us by phone between 10.30 and 17.30 Monday to Friday, outside of those hours we'd recommend emailing or leaving an answer phone message which will be picked up the following day.
