“Just what l wanted for my hedgehog well made he just needs to settle him self in when he finds it if not we might have to encourage him Fast delivery excellent service.”
“Gift for west end show and dinner from a friend, experience to book has been total nightmare and 'customer service' have not replied to any of my emails and other than driving to their office have no way of making contact. Dont buy this gift for a friend, if you like them !”
“I was very disappointed that the personalised cushion I ordered didn't come in time for me to take to the Golden Wedding Anniversary celebrations of my friends for who I ordered it. The actual cushion itself is fine and as advertised and although I was told in a subsequent email how long it would take, this was not made clear on the website when initially ordering it. It said 2-5 days and didn't make clear that that was just the delivery time and didn't allow for the personalisation process. I would have made a decision to purchase it sooner if I'd realised the total length of time it would take to come. When I emailed to see where it had got to, Yasmin kindly said she would try and expedite it so if she did then it would have taken even longer. You really need to be clearer on how much total time to allow for things to arrive if they're being personalised. Ann Rudland”
“First light box arrived with broken switch which was very obvious and how did quality control miss it?
After contacting customer services they arranged a replacement straight away with the supplier and it arrived 2 days later.”
“Very disappointed, cushion described as cotton, not what I was expecting more like a polyester and no sewn in care/fibre content label only on cushion pad.overall would not purchase again and as to sending back have to pay your own postage!!”
“This is a lovely well-made item which I have to our daughter and son-in-law for their wedding anniversary. The date and the little stars made it special and of course having their names printed to make it more personal.
Arrive swiftly and safely- thank you”
“Extremely disappointing service! Bought two gifts, paid for next day delivery (which was a friday), got the item on two separate days! No tracking nothing! Both items were horribly packaged, and super flimsy. Not worth my time and money sadly! Customer service wasnt the best either. Hope things get better soon, as there is a lot of potential.”
“I ordered a personalised cushion for my brother & a personalised word search mug for him from my two daughters (his nieces) for his birthday. They both arrived within time, although I must say I was confused by the emails sent for making the products & delivery. My brother was absolutely thrilled by both items!! I will definitely use The Gift Experience again especially with Christmas approaching. Thank you! Rebekah”
“I bought engraved champagne flutes for a pearl anniversary. The flutes were heavy and good quality and the engraving was spot on. They arrived in good time and the couple were delighted! Couldn’t be happier. Thanks. I would highly recommend.”
