Hi,
We are sorry to learn that you're unhappy with the personalisation quality of your order. I have reached out to you privately via email to discuss this matter further. Please respond at your earliest convenience, and I will gladly assist in resolving any concerns you may have.
Kind regards,
Abbie
Quality and Review Management
Activity Superstore Ltd.
Hi,
I appreciate your feedback and the time you have taken to share your concerns.
Upon thorough investigation, I can confirm that your order was placed on 10th January. Subsequently, on 11th January, we promptly notified you via email that, unfortunately, we were unable to fulfil your order due to the unavailability of the item. As a result, we issued a full refund for your order.
I sincerely apologise for any inconvenience or dissatisfaction this situation may have caused you. If you have any further enquires or require additional assistance, please feel free to reach out to us.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Stephen,
Appreciate your feedback.
Upon investigation, it was found that your order was unfortunately reported as out of stock, a circumstance we were not informed about until after forwarding the order to the supplier. Your order, placed on January 7th, prompted us to send you an email and process a refund on January 9th.
I sincerely apologise for any inconvenience or frustration this may have caused.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Margaret,
Thank you for sharing your feedback.
I sincerely apologise that you were dissatisfied with your order, particularly regarding the quality.
Upon investigation, it appears that the issue stemmed from the personalisation details entered during checkout, which were printed as entered. I regret any confusion or dissatisfaction caused by this and extend my apologies.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“Purchased a gift for my stepfathers 60th birthday at the beginning of January and still haven’t received the item!! I am not impressed with the waiting time. And had no correspondence regarding my item or anything either”
Hi Kirsty,
Thank you for your feedback.
Upon reviewing your order, I can confirm that this was placed on 2nd January 2024. As mentioned during the purchase, personalised orders require up to 5 days for processing and production, which in this case would be until 9th January 2024 Additionally, you had selected the 2-5 working day delivery option at checkout, the latest expected delivery date for your order was 16th January 2024.
If you did not receive your order by this date, please do contact me further at customerservices@thegiftexperience.co.uk, and I will be more than happy to investigate this for you.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“The Gift Experience I selected was marked on all the pages as available on offer.
The staff informed me it wasn’t on offer - sorry.
The event hasn’t happened yet so I can’t supply any further information”
Hi,
I appreciate your feedback.
After investigating, it appears that the product in question was not purchased at a promotional price; rather, it was bought at its full price. Unfortunately, I could not find any records of correspondence with our customer service team regarding this matter, making it challenging for me to provide specific advice.
I kindly request that you reach out to our customer service team via email, providing additional information. We are more than willing to assist you further.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“My order was cancelled a few days after order confirmation without any email advising me of this I just noticed the money had been returned to my acct. when I emailed to query this I was advised the gift set was out of stock and an apology for no one making me aware of this. Will probably not use again unfortunately.”
Hi Mia,
Thank you for sharing your feedback.
After looking into this matter, it appears that your order was placed on January 3rd. Our customer service team sent you an email on January 5th, prior to processing the refund, informing you that we were unable to fulfill your order due to the item being out of stock. I apologise if you did not receive this communication.
I have escalated this issue to our IT team for further investigation. I sincerely apologise for any inconvenience caused if you did not receive any correspondence regarding this matter.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
