“Although an issue with delivery occurred a swift response satisfied our order and in time for Xmas.
My recommendation would be that closer contact with their distributors and delivery suppliers would ease the customers experience.”
“Very disappointed in this purchase my order was cancelled because it wouldn't reach by Christmas I was told I was going to get a refund 10 days after and am still waiting for my refund.”
Hi Rushel,
Thank you for sharing your feedback.
I apologise that we could not fulfil your order as expected. Upon investigation, I note that we communicated a timeframe of 10 working days, with the expected completion date being January 10, 2024. If you do not receive your refund by this date, please feel free to contact us, and we will promptly investigate this matter for you.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Tamara,
Thank you for providing your feedback.
After looking into your situation, I must apologise for the delay in receiving your order. Considering the production time and delivery, it should have reached you no later than January 3, 2023. To address this promptly, I have followed up with the supplier this morning to obtain tracking information. As soon as I receive a response, I will contact you immediately with the necessary updates.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“Terrible experience as they use Evri, who everyone knows is an appalling excuse for a courier. They let us down for Christmas despite paying for express delivery a week in advance. The Gift Experience’s offer of a refund for a product that was never delivered does not come close to making up for the disappointment caused.”
Hi,
Thank you for sharing your feedback.
I apologise for any dissatisfaction with the delivery of your order and the inconvenience it caused.
In response to the feedback received during the festive period, we have made the decision to switch our courier service to Royal Mail for future orders. We hope this adjustment will enhance your experience with us in the future. We appreciate your understanding and look forward to the opportunity to serve you again, striving for an improved delivery experience.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“Its not possible to give lower than one star which is such a shame.. Ordered a photo frame last December, money went out of my account straight away and that was it... 2 weeks later I emailed stating had not heard anything then in their reply they said its not even made.
Basically they take you money then do NOTHING for you, they have my money and I have nothing.
My advice is AVOID AT ALL COSTS... this is why UK companies go to the wall... I am at present trying to get MY money back,”
Hi Terry,
Thank you for sharing your feedback.
Upon investigation, I want to clarify that our communication did not suggest that your order had not been made. In fact, my colleague contacted you to explain that we had reached out to the supplier. Unfortunately, the supplier informed us of a delay due to a seasonal backlog, for which we sincerely apologise. Since conveying this information, we have not received any further communication from you.
If you have not yet received your order and need further assistance, please contact me at customerservices@thegiftexperience.co.uk, and I will be happy to reach out to the supplier on your behalf.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“Atrocious service, I ordered a gift for my brothers birthday, he lives the opposite part of the country, three days after his birthday I asked him if he enjoyed his hamper, what hamper was his reply, my payment had been refunded without explanation or notification, hardly a reliable service, won’t be using this company again.”
Hi Alan,
Thank you for providing your feedback.
I apologise for the inconvenience of not receiving your order. Upon investigation, I found that we sent you an email 2 hours after your order was placed, informing you that the item was out of stock, and regrettably, we could not fulfil your order.
I want to assure you that my colleague promptly processed a refund for your order. If you have not received your refund yet, please contact us, and we will gladly investigate this matter for you.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“I was very pleased with the way my first order was handled. I ordered flowers as a Christmas gift and they arrived on time and were exactly as stated by your company: ie in bud to ensure that they would last well over the Christmas period. The recipient was delighted to receive them.”
“This is genuinely the best site I've been on in ages. Super fast delivery, well packed items and excellent service, I will definitely buy from again. Very highly recommended”
“The money Maze puzzle is flimsy. I purchased two and the first one was fine to put the money in although fiddly. The second one had a very small piece of plastic broken inside it which meant when you placed the money in the box it would not close. I was given a replacement immediately at no charge by The Gift Experience so their customer service was very good BUT when I came to insert the money in the box the hard plastic is so brittle the lock mechanism broke so the box would not close. As it was getting close to Christmas I decided to abandon the idea and went elsewhere for a different money maze box which was cheaper and sturdier😐”
Hi,
Thank you for taking the time to share your feedback.
I sincerely apologise for the condition in which your order arrived. This falls short of the high-quality standards we strive to maintain, and we value your input as a means of enhancing our services for our customers.
We can only apologise that we did not meet your expectations on this occasion. We hope for an opportunity to regain your trust and serve you better in the future. If you decide to place another order with us, we are committed to making it a more positive experience.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
