Hi Lesley,
Thank you for your kind feedback.
We are thrilled you were happy with your order, and found this to be good value for money.
Kind regards,
Abbie
The Gift Experience
Hi Hilary,
Thank you for your glowing feedback.
We are thrilled you were happy with your order, and that this arrived with you within good time.
Kind regards,
Abbie
The Gift Experience
“Had a faulty personalised item, and instead of them sending me a new one, they wanted me to send the faulty item back to them before they could do so which messed up all plans as was for a birthday. Firstly, it is a personalised item, so why do you need the damaged one back, secondly I just wasn't happy with the answers I had got regarding the faulty item. And quality of the item was not the best either for the value.”
Hi,
Thank you for taking the time to provide us with your feedback.
We can only
apologise for the inconvenience caused by the faulty item you received with you order.
After reviewing your correspondence with our customer service representative, we see that our policy requires us to receive the item back before we can issue a refund or replacement.
To facilitate the return process, we would be more than happy to provide you with a freepost return label.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team; who will be more than happy to assist you with any queries you may have.
Once again, we apologies for any inconvenience this may cause.
Kind regards,
Abbie
The Gift Experience
“Delighted with product. However got email asking how I found shopping with Gift Experience before I got item. It did come later the same day. Not impressed”
Hi,
Thank you for your feedback.
I can confirm this review email would have been relating to your purchase with The Gift Experience. Not in relation to the product itself once it had arrived.
Apologies for any confusion with this.
Kind regards,
Abbie
The Gift Experience
“I purchased a gift mug for a friend and received it within a day or so, which was impressive. It arrived intact, with good packaging. I would highly recommend The Gift Experience after my first interaction.”
Hi,
Thank you for your fantastic feedback! 😁👍
We are thrilled you were happy with your purchase for your friend, and that you received this so quickly.
Kind regards,
Abbie
The Gift Experience
Hi Derek,
Thank you for your kind feedback! 🥰
We are thrilled you were happy with the cushion you ordered and the delivery for this.
Kind regards,
Abbie
The Gift Experience
“Pleased with the range of gifts to choose from. We were able to personalise the chosen gift clock easily and it arrived sooner than we expected. It was exactly as requested. Payment was quick and simple and we had email confirmation and then updates. Well packaged. The recipients were delighted.”
Hi Heather,
Thank you for your brilliant feedback.
We are very glad you were pleased with the range of gifts offered, and that you were happy with the personalisation for this.
Kind regards,
Abbie
The Gift Experience
“Very disappointed , very poor quality product came with a broken box , and was damaged inside. This was supposed to be a present for their first holy communion”
Hi Emilia,
Thank you for your review.
I can only apologise for your disappointment with your order, we do value all forms of feedback as a way of improving our services; so please rest assured that all feedback will be passed to the relevant departments.
I can see my colleague has dealt with this matter for you, and has sent a freepost return label in order for you to send this back for a full refund.
Kind regards,
Abbie
The Gift Experience
“Received my order in good time but the personalisation was wrong despite being correct in the order. Still waiting for a replacement - was for my sons 30th birthday which was two weeks ago. Won’t use again.”
Hi,
Thank you for your feedback.
I am only able to apologise that your personalisation arrived incorrectly.
I can see my colleague has emailed the supplier regarding this, and to obtain tracking for your order. As soon as we receive this, we will be in contact with you.
Kind regards,
Abbie
The Gift Experience
Hi Lisa,
Thank you for your feedback.
I can see upon purchase for this item, it does state the following dimensions 'H9 x D7.3cm.
Glass holds 8oz / 32cl.' I am only able to apologise if this was missed.
Kind regards,
Abbie
The Gift Experience
“Good variety of products easy to use site & safe payments.
Fast delivery.. thank you
The last item i bought was personalised and is great. Giod value..will buy again and recommend them..”
Hi Mrs Doreen,
Thank you for your feedback.
We are very glad you were happy with the variety of products we offer.
Kind regards,
Abbie
The Gift Experience
“I bought a personalised cushion for friends who are celebrating their Ruby Anniversary, and they absolutely loved it.
I would highly recommend the Gift Experience, and will definitely use them again.”
Hi Judith,
Thank you for your kind feedback.
We are thrilled you were happy with your personalised gift, and we hope that your friends enjoyed celebrating their anniversary.
Kind regards,
Abbie
The Gift Experience
Hi Lorraine,
Thank you for your kind feedback.
We are very glad you were happy with ordering and the delivery on your product.
Kind regards,
Abbie
The Gift Experience
Hi Henry,
Thank you for your glowing feedback.
We are very glad that you were happy with the level of service you received.
Kind regards,
Abbie
The Gift Experience
Hi David,
Thank you for sharing your feedback with us.
I would like to apologise for the delay in delivering your order. After reviewing the situation, I can see you have discussed this matter with my colleague, who promptly contacted the supplier to obtain the tracking information for your order.
Upon receiving this, we were informed that there had been an issue with your order. To resolve this, a new order was sent immediately, and was delivered to yourself on 17th June 2023.
If you have any further questions or concerns, please do not hesitate to reach out to us.
Kind regards,
Abbie
The Gift Experience
“There is a good selection of gifts to suit all budgets.
However, once I had placed the order and received a confirmation email, there was no further contact from the company.
No confirmation that the order was shipped, no tracking details and no confirmation that the order was delivered.
I received an email asking me about my order, however, this arrived before the order did.
Compared to pretty much every other company I order from, this goes against what I would expect when ordering online.
Unfortunately, based on my experience, I would not use this company again”
Hi David,
Thank you for taking your time to share your feedback with us.
Firstly, I would like to apologise for the inconvenience caused by the lack of tracking information for your order. After looking into this matter, I can see my colleague did promptly contact the supplier on your behalf and obtained the tracking details, which we did then share with you.
In regards to your order, it was placed on 31st May 2023. During the checkout, you had selected the 2-5 working day delivery option, which indicated that the latest arrival date would be 7th June 2023. I can confirm that the tracking states your order was delivered on 1st June 2023, and was left with a neighbour.
Should you have any further questions, please do contact me and I will be more than happy to investigate this further for you.
Kind regards,
Abbie
The Gift Experience
Hi,
Thank you for your kind feedback.
We are very glad you were happy with the standard in which your order arrived, and that the delivery for this was quick.
Kind regards,
Abbie
The Gift Experience
