Hi Michelle
Thanks for your review, I'm so sorry to read this.
I've passed this along to our customer service team so we can get this issue sorted out for you.
Hi Lynn
Thanks for your review, I'm sorry to read this.
Please pop our customer service team an email, as I can see you've not been in touch to get this issue sorted out.
“Ordering process was very simple and easy to follow, especially for the level of personalisation on the item.
The item itself was smaller than I had hoped for but looked incredibe.
Shipping was longer than anticipated, despite the 24h dispatch message - which was my only reason for buying from this site in particular.”
Hi Ashley
Thanks for your review, I'm so pleased that the ordering process was easy and you were pleased with the final product.
With regards to the size this is always noted in the description, for future reference, although I am sorry you are disappointed with this.
I am sorry you thought that delivery was a little slow, unfortunately on occasion there can be delays in the delivery network which we do not have any control over.
Please do accept my apologies for any inconvenience caused.
“I bought a "mixing bowl" mug, and I absolutely love it! It was so well packaged and it came when it was supposed to. Couldn't ask for anything better.”
“I purchased the Book about you via the Gift Experience website. The format and quality of the book made her birthday present so much more personal. She was made up with it. Thanks for helping to make her birthday special.”
“Ordered two items for a 40th wedding anniversary, and was totally delighted with them. Would highly recommend and will definitely will order from them again.”
“This was a reasonably priced gift and my friend really loved it. The only negative is there is no gift note option so if this is being sent to someone as a gift you have to purchase a card. This is completely fine however, the card arrived on a completely separate day and about 3 days earlier than the gift which is a shame. I had to explain there would be a separate gift coming and then when the gift actually arrived, they didn't know who it was from.”
Hi
Thanks for your review, I'm so pleased to read that your friend loved the gift.
I am sorry to read you are not completely happy with your experience. Whilst we do make the majority of our orders in house, we also work with a number of suppliers who specialise in other areas to offer a wider variety of gifts.
This means that we cannot always guarantee that all elements of an order will arrive in the same parcel, I do understand that this isn't always ideal especially if the gift is going directly to the recipient.
I hope this didn't diminish your experience significantly and that the gift was well received.
Hi Jean
Thanks for your review, I am sorry to read that delivery took a little longer than estimated but I'm really pleased to still see 4 stars and that you were pleased with the gift!
“I was disappointed with the material quality of the aprons, it is very thin and not what I expected for an apron.
Otherwise happy with the experience.”
Hi Maryanne
Thanks for your review, I'm sorry you are disappointed with the quality of the aprons but I am really glad the the rest of your experience was a positive one!
“So much to choose from on this website. Two great presents found and delivered promptly. Will recommend (and already have!) and use again. Thank you:-)”
