“So my item didn’t turn up and they are telling me I have to wait until they have spoke to Royal Mail for a refund, I would never buy from here again people on the phone are rude they don’t listen to anything I have to say !
Please avoid don’t waste your money or time !!”
“I purchased "My house History" book and was very disappointed with the result, I have had them in the past and was very pleased with them, they had a back cover with a cut out to see the area were you live but now they are a light blue with no cutout, and to be quiet honest they look horrible.
I wanted it to match my other books. I have sent it back and waiting for a refund, I don't think that changing the cover has done them any favours.
I would not purchased them again and would advise anybody to check before they buy.”
“The gift I ordered was completely different to the one that I received, when I complained I was told that there could be a slight difference and the order I received was the only style they had in stock as that is what is currently being made by the manufactures. If that was the case they should have emailed me and sent me pictures of the ones they had in stock. I was really disappointed and upset as my friend had chosen the medal to thank her husband for looking after her as she is ill. The item was a Medal.”
“Got 2 pillow cases for our anniversary 1 of the surnames had a capital letter the other didn't lol lucky they were bought for a laugh when we noticed we certainly did”
“Received the engraved wedding frame with very poor engraving. Barely visible, depends on the light! Let the company know and was asked to send a photo of it. I did that 4 days ago and heard nothing. First and last time I will use this company.”
“Purchased a newspaper and wine as a Ruby wedding present to be sent directly as I could not attend. Returned to find that the product was not available but the card had been sent, which made little sense.
Still waiting for my refund, not impressed”
“If I could give "0" I would! I ordered a wedding anniversary gift on a Friday and I paid express delivery £11.39 in order to have guaranteed deliver on Saturday. On Friday I changed the delivery option from my house to the local sainsburys because there was a risk that no one was at home. Dpd confirmed both the acceptance of the change of address and the Saturday 's delivery. Dpd failed the delivery and the item has been delivered on Sunday. I called The Gift experience and they didn't want to know anything about. They were keeping saying that the change of the address was the reason for the delivery failing(???)Really??? I wrongly thought that the gift experiment could have refunded the £11.39 for the failed express delivery and claim back to Dpd. But they had no interest at all.”
I am sorry you are unhappy and that you feel that you had a horrible experience. I have checked our system and it states that it had been returned by Royal Mail as Addressee Unknown or Gone Away.
“I will never use this company again. The machine typed “Happy Annive” instead of “Happy Anniversary” on a glass gift. They refused to remake it. Absolutely appalling service.”
“The colour was meant to be pink but was more like orange. The letters were crooked. I could not give it as a christening present as I was too embarrassed
Very disappointed!”
“Well considering I never received it. Rang up Gift Experience and was told to deal with Royal mail myself. When on the website Gift Experience was supposed to so it for me. Still waiting for gift or money back. Very disappointing.”
Hi Nikki I have checked our records and it appears you were given a tracking number and asked to check with your local sorting office. We are not sure if you have done that
Hi I am sorry you feel like that. I have looked at your order and it appears that when you placed the order you did not put in the correct address and the product was returned we have since sent it out to the correct address. We do provide a Postcode lookup facility to stop this happening. Customer Services
