“Excellent service and price. I ordered 13 engraved beer glasses for a golf day and when I opened the box, two of them were smashed. I phoned customer services and the polite lady apologised and sent two free of charge next day delivery.”
Hi Nicky
Thanks for your review, I'm so pleased to read that you were happy with our service and out price too.
Please accept my apologies for two of the glasses being damaged upon arrival but I am really glad that we were able to get these replaced and sent out on a next day delivery for you!
“Good service I was a little disappointed with my anniversary gift as it didn't say Mr & Mrs partly my fault for not checking properly, but one would assume that's what It was meant to say.”
Hi Alan
Thanks for your review, I'm pleased to read that you are happy with the service.
I am sorry to read read that you were unhappy with the final product, I've checked this one and it does say in the description that Mr & Mrs needs to be added in if it's wanted on the final product so please always make sure to check the description to see how it's personalised.
“We have bought a number of items from TGE recently and the service and quality of the gifts had been first class. Will happily buy from them in the future !”
“Disappointed that each cushion wasn't wrapped in tissue paper or similiar and one has what looks like a hank on the Ruby Anniversary cushion material at the back of the cushion. See photos. They are both presents for friends.”
Hi Stuart
Thanks for your review, I'm sorry to read of your disappointment in our packaging. This has been logged with our production manager for future review.
I can also see with regards to the imperfection in one of the covers that you have been in touch with our customer service team about this and they've arranged a replacement for you, please do accept my apologies for the issue with this.
Hi Russell
Thanks for your review, I am sorry to read that delivery took a little longer than estimated.
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
