Hi Sandra,
Thank you for your glowing feedback! 😎✨
We are very glad you were happy with your personalised gift.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi,
Thank you for your fantastic feedback! 😁👍
We are very pleased that you were happy with the level of service you received on this occasion.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Katherine,
Thank you for your kind feedback! 🥰
We are very glad that you were happy with the gift that you received on this occasion, and that you were happy with the engraving for this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Linzi,
Thank you for your 5 star feedback! 👍🌟
We are very glad that you were happy with the level of service you received on this occasion, and was happy with your product.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Justine,
Thank you for your glowing feedback! 😎✨
We are thrilled that you were happy with your purchase and the delivery speed for this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Maureen,
Thank you for your fantastic feedback! 😁👍
We are so pleased that you were happy with the level of service you received on this occasion.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Sue,
Thank you for your kind feedback! 🥰
We are very glad that you were happy with the gift, and the level of customer service you received on this occasion.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Mohan,
Thank you for your 5 star feedback! 👍🌟
We are very pleased that you found your order easy to place, and that this arrived with you quickly.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi,
Thank you for your glowing feedback! 😎✨
We are very pleased you were happy with the gift you purchased. We hope your friends enjoyed this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Anita,
Thank you for your fantastic feedback! 😁👍
We are very glad that you were happy with the gift you purchased, we're thrilled your husband liked this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Darren,
Thank you for your kind feedback! 🥰
We are very glad you were happy with the product you received on this occasion.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“I ordered a gift on the 25th. Aug. for a 10 Sept. birthday. Several emails advised me to be patient about delivery times. Patient I was - even when I received two emails from you asking me for feedback on the product I had bought! On the 8th. Sept I rang to ask for an update to be informed that my engraved pen was out of stock and that they had sent me an email the day before, which I did not receive.
Obviously they apologised, but I was still left disappointed with the whole transaction and will not be ordering again”
Hi Brian,
Thank you for taking the time to provide us with your feedback.
Upon investigating this, it does appear that we were regrettably not notified of the item being out of stock until after the order had been processed by the supplier. I can only apologise for the delay in this.
As soon as we were made aware, we promptly issued a full refund for your order. Please be assured that the funds will be back in your account within 10 working days.
Your comments are valuable to us, and we will make sure these are passed the relevant department.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Lisa,
Thank you for your glowing feedback! 😎✨
We hope the recipient loved their gift.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Diane,
Thank you for your fantastic feedback! 😁👍
We are very glad you were happy with the product you received.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi,
Thank you for your kind feedback! 🥰
We are very glad you were happy with the quality of your order.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“The item is beautifully crafted, inscription is exactly as requested. Came in lovely presentation box, well packaged to ensure arrival in perfect condition. Would recommend.”
Hi Helga,
Thank you for your fantastic feedback! 😁👍
We are very glad you were happy with the product you purchased.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi,
Thank you for your review and I hope you are well.
Upon reviewing your order, I can confirm that this was placed on 25th August 2023. As mentioned during the purchase, personalised orders require up to 3 days for processing and production, which in this case would be until 31st August 2023. Additionally, you had selected the 2-5 working day delivery option at checkout, the latest expected delivery date for your order was 7th September 2023, and looking into this I can see your order was delivered on 4th September 2023.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“Did not have the experience available even though I paid for it. After paying I received an email to say the experience was no longer available. The matter was dealt with efficiently once I got to speak to someone and it was followed up by management which I appreciated. But I can’t deny I was disappointed. The experience was meant as a wedding present. I’m afraid I went to a different company in the end.”
Hi,
Thank you for your feedback.
I can only apologise for your frustration with this matter. Upon looking into this, I can see that we no longer offer the experience, this is why we contacted you immediately and had this removed from our website.
If you have any further queries, please do not hesitate to contact us further.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Gillian,
Thank you for your feedback.
I can confirm I have emailed you privately regarding this matter, if you could kindly get back to me I will be more than happy to assist.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“I ordered a steam train experience from this Provider and the documents and information arrived promptly, with clear instructions how to redeem. It was easy to navigate the site and order.
Good service”
Hi Edwina,
Thank you for your kind feedback! 🥰
We are very pleased you were happy with your steam train experience on this occasion.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
