Hi Sharon,
Thank you for your fantastic feedback! 😁👍
We are very pleased you were happy with your order, we hope your friend loves their gift.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Nicola,
Thank you for your kind feedback! 🥰
We are very glad you were happy with the level of service you received from our customer service team.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Contacted customer service 10 days ago, no solution or further response after being told I would get a call back.
Emailed company & haven’t had a reply to my email.
Quality of product was poor/cheap looking. The writing wasn’t clear, printed on thin low quality paper.
Paid extra for gift box & it arrived loose not even boxed.
Disappointed with item & customer care.
Requesting a refund seems impossible”
Hi Michelle,
Thank you for sharing your feedback.
I would like to apologise for any dissatisfaction with your order, and the quality issues. Upon investigating, I regret to inform you that I could not find any previous correspondence with you, hindering the ability to look further into the matter for you.
To address your concerns, could you please reach out to us via email at customerservices@thegiftexperience.co.uk. By providing additional details, I will be more than happy to investigate this matter further.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Very good choice of goods on the website. Found my secret Santa in no time, it came in a box with an easy peel delivery address label. Just easy off re wrap job done. Hope its ok haven’t looked at it.”
“Great gift but unfortunately the wrong personalised poster was sent then it was a rush to get the new one on time. The customer service were amazing and did sort and ship it with a full refund for my troubles. Excellent customer service.”
Hi Saira,
Thank you for sharing your feedback.
We sincerely apologise for the inconvenience caused by the incorrect order sent to you. Upon investigation, we promptly contacted the supplier, who unfortunately could not expedite the correct item in time. We are pleased that our customer service team was able to step in and assist with a full refund for your order.
If you have any additional questions or concerns, please feel free to reach out to us.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi,
Thank you for your fantastic feedback! 😁👍
We are thrilled you were happy with your order, and the level of service you received on this occasion.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Very pleased with this item as it is a 90th birthday present for a gentleman. Charlie will enjoy reading the newspaper print with prices from the day he was born to the present day.”
Hi Caryn,
Thank you for your kind feedback! 😎
We are very glad that you were happy with this order, we hope the recipient loves this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Ordered well in advance for a 60th anniversary the day after event I got an email saying out of stock and could have a refund if I waited 15 days don't trust this company shop elsewhere where you will be respected as a customer”
Hi Paul,
Thank you for sharing your feedback.
Upon investigating this, it appears that your order was placed on Friday 27th October. We did reach out to you on Monday 30th October promptly informing you that the product was unfortunately out of stock. Considering this, we presented the option for you to either wait for restocking or proceed with a refund. Please understand that our team is unavailable over the weekend, and we addressed this at our earliest opportunity.
It is important to note that during the checkout process, you opted for 2-5 working day delivery. Despite this, the latest anticipated delivery date would have been 3rd November.
We value your understanding in this matter.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Linda,
Thank you for your fantastic feedback! 😁👍
We are very pleased that you were happy with the quality and price of your order.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi David,
Thank you for your kind feedback! 🥰
We are very pleased that you believed your order was good value for money, and you were happy with the quality of this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Wide range of options. Reasonable prices. Delivered on time. Upon reception, the product matched expectations. Will certainly visit the website again when needed.”
Hi Davide,
Thank you for your 5 star feedback! 👍🌟
We are thrilled you found there to be a wide range of options to choose from, and that your order was delivered quickly.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Suzanne,
Thank you for your glowing feedback! 😎✨
We are very glad that you were happy with your gift.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi George,
Thank you for your fantastic feedback! 😁👍
We are thrilled you were happy with your experience.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Marion,
Thank you for your fantastic feedback! 😁👍
We are very glad that you were happy with your order, we hope your Son loves these.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Very prompt delivery of a perfect gift - the wooden wall clock with map location on it. So happy with the quality of it and know the recipient is going to love it. Easy to order, kept informed by email. Great service”
Hi Nicola,
Thank you for your kind feedback! 🥰
We are very pleased that you were happy with your order and the delivery for this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Purchasing the voucher was easy enough but it would have been good to be able to see what we could book and if dates were available first. It was a bit of a faff trying to then use the voucher but we have managed to find a location with available dates so in terms of value for money, hopefully it works out well as not going until next year.”
Hi Toni,
Thank you for taking the time to provide your feedback.
We can only apologise for any dissatisfaction you experienced during the booking process for your voucher. Please understand that we do not maintain live availability for locations, and information on this is only available upon request to us or the supplier.
We trust that the chosen location meets your expectations and you have any enjoyable experience. Should you have any additional questions or concerns, please do not hesitate to reach out, and we will be more than happy to assist you.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
