“This is genuinely the best site I've been on in ages. Super fast delivery, well packed items and excellent service, I will definitely buy from again. Very highly recommended”
“The money Maze puzzle is flimsy. I purchased two and the first one was fine to put the money in although fiddly. The second one had a very small piece of plastic broken inside it which meant when you placed the money in the box it would not close. I was given a replacement immediately at no charge by The Gift Experience so their customer service was very good BUT when I came to insert the money in the box the hard plastic is so brittle the lock mechanism broke so the box would not close. As it was getting close to Christmas I decided to abandon the idea and went elsewhere for a different money maze box which was cheaper and sturdier😐”
Hi,
Thank you for taking the time to share your feedback.
I sincerely apologise for the condition in which your order arrived. This falls short of the high-quality standards we strive to maintain, and we value your input as a means of enhancing our services for our customers.
We can only apologise that we did not meet your expectations on this occasion. We hope for an opportunity to regain your trust and serve you better in the future. If you decide to place another order with us, we are committed to making it a more positive experience.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Angela,
Thank you for bringing your concerns to our attention.
I want to extend my sincere apologies for any errors that occurred with your order. Following a thorough investigation, I observed that the order has been returned to us. I have already reached out to you regarding the option of either refunding or resending your order. If you could kindly respond, I would be more than happy to expedite the resolution of this issue for you.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
