“I had an issue with delivery which was dealt with immediately. Definitely be ordering from them again. Customer communication was absolutely fantastic.”
Hi Daljinder,
Thank you for your kind feedback.
We are very happy that your issues with delivery were dealt with as soon as possible; we are very glad our customer service team was able to assist you so well with any queries you may have had.
Kind regards,
Abbie
The Gift Experience
“Bought an item from them they ot the dates wrong and there's no way to contact them as no invoice or receipt with my order, and you can't contact them without a order number, nothing on email either.”
Hi Stephen,
I am only able to apologise that your order has arrived with the incorrect personalisation.
If you could kindly email a picture of this to me at reviews@thegiftexperience.co.uk, I will be more than happy to look into this further for you.
Kind regards,
Abbie
The Gift Experience
“My grandson was delighted with the watch. The ordering process was easy and the very pleasant member of staff ensured the inscription was exactly as I wanted. Will definitely use the company again”
Hi Richard,
Thank you for your kind feedback.
We are thrilled that your Grandson was happy with the gift he received, and that you found the ordering process for this to be easy.
Kind regards,
Abbie
The Gift Experience
Hi Terry,
We are thrilled you are happy with the order you placed for your daughter's anniversary.
We hope she loves her gift.
Kind regards,
Abbie
The Gift Experience
“This is the 2nd personalised baptism cushion I've ordered . I'm so pleased with it. Good quality cushion personalised with name and baptism date . Emails kept me up date on delivery. Delivered with love and care. I would definitely recommend this company.”
Hi Kim,
Thank you for your glowing feedback.
We are very happy that you were impressed with your order, and that you received regular updates on the status of this.
Kind regards,
Abbie
The Gift Experience
“I bought a beer tankard as a graduation present for my grandson. The service I received was superb.
Very efficient speedy delivery excellent quality and as I inadvertently told them the wrong date their service in putting it right was excellent. Would highly recommend them to anyone wanting a personal gift for someone.”
Hi P,
Thank you for your kind review.
We are thrilled that you were happy with the gift you ordered for your grandson, and the level of service you received alongside this.
Kind regards,
Abbie
The Gift Experience
Hi,
Thank you for your positive feedback.
We are thrilled that you were happy with your order and the quality of this was up to standard.
Kind regards,
Abbie
The Gift Experience
Hi Kim,
Thank you for your feedback.
Upon reviewing your order, I can confirm that this was placed on 29th April 2023. As mentioned during the purchase, personalised orders require up to 3 days for processing and production, which in this case would be until 4th May 2023.
Additionally, you had selected the 2-5 working day delivery option at checkout, the latest expected delivery date for your order would have been 12th May 2023 and I can see that your order was delivered on 7th May 2023.
Any further questions, please do not hesitate to contact us further.
Kind regards,
Abbie
The Gift Experience
“Bought some goods recently and part of the order was incorrect. Customer services were quick to respond, sent out appropriate return label and correct item. Very good service. Kept me informed as to what was happening.
Good choice on the website too.
Would recommend and will use again.
Thank you.”
Hi Christine,
Thank you for your kind feedback.
We are thrilled you were happy with the assistance our customer service team provided you.
Kind regards
Abbie
The Gift Experience
Hi Dale,
Thank you for your kind feedback.
We are thrilled that you were happy with the gift you received and that you felt as though this was good value.
Kind regards,
Abbie
The Gift Experience
“I purchased a birthday gift experience and payed extra for nextday delivery. 4 days later it had not arrived. In response to my email I was, not terribly politely, incorrectly told that I had not purchased next day delivery and it would arrive within 3-5 working days.
Once I had established that this was indeed the case I was offered half the cost of the postage and no apology. Several emails later, still no apology or admittance that an error had been made. Avoid this company there are many others offering the same service reliably. It arrived 8 days after purchase.”
Hi Jane,
Thank you for your feedback.
We are only able to apologise for any inconvenience caused by this error. I can see that my colleague did email you regarding this matter apologising for the mistake on our part, as this did show our end that 2-5 working day delivery was selected upon checkout.
To assist with the situation, we have refunded you half of the delivery cost. Additionally, we have resent your voucher as an e-voucher to ensure you receive it promptly.
If you have any further concerns or require additional assistance, please do not hesitate to contact me at reviews@findmeagift.com where I will personally look into this matter for you.
Kind regards,
Abbie
The Gift Experience
“My brother loved his football shirt cushion (I bought for his birthday) especially as it so difficult to know what to buy for him, great birthday pressie when short of ideas. Would certainly let friends and family know what to buy & try the gift experience company easy to find online, easy to order.”
Hi,
Thank you for your feedback.
We are thrilled that your brother was happy with his gift, and that you were happy with your order. Thank you for your kind recommendations.
Kind regards,
Abbie
The Gift Experience
Hi,
Thank you for your kind review.
We are thrilled that you were happy with your experience and the staff on the day.
Kind regards,
Abbie
The Gift Experience
“Item was meant to be delivered within 3 days. Turned up week and half later.
Product is great though and recipient very happy despite ot being late for their 70th.”
Hi Theresa,
Thank you for taking the time to share your feedback.
After investigating your order, it appears that this was placed on 24th April 2023. As stated for personalised items, the production time can take up to 3 days. Therefore, we expected the latest dispatch date to be 27th April 2023. At checkout, you opted for the 2-5 working day delivery, which meant that we anticipated your order to arrive by 5th May 2023. I can only apologise if there was any confusion or misinterpretation regarding this.
Kind regards,
Abbie
The Gift Experience
“I've bought 3 items on separate occasions. First-class service. Contacted them by phone with a question, and they were so helpful and obliging. Already have two more anniversaries coming up and will not hesitate to use this company again.”
Hi,
Thank you for your kind feedback.
We are thrilled that you were happy with your orders, and that you were happy with the level of customer service you received.
Kind regards,
Abbie
The Gift Experience
Hi,
Thank you for your glowing feedback.
We are thrilled that you were happy with your order, we hope the recipient loved their gift.
Kind regards,
Abbie
The Gift Experience
Hi Alison,
Thank you for your kind feedback.
We are very sorry your loss, and are glad our customer service team were able to assist you.
Kind regards,
Abbie
The Gift Experience
Hi Andrew,
Thank you for your wonderful feedback.
We are thrilled that you found this easy to order, and were happy with the delivery speed on this occasion.
Kind regards,
Abbie
The Gift Experience
Hi Eileen,
Thank you for your feedback.
We are thrilled that you were happy with the level of service you received on this occasion.
Kind regards,
Abbie
The Gift Experience
