Thank you for taking the time to leave us this feedback Colin.
I can see that our customer service team promptly responded to your enquiry on Wednesday afternoon informing you that we would get tracking for your order and come back to you. I have requested our customer service team expedite this and get this sent over to you urgently.
Best wishes,
The Gift Experience
“Ordered a bullet vase for friends' Golden Wedding anniversary only to discover they could not dispatch directly to them. The price, the vase and the engraving were great, but now I have to make arrangements get it to them.”
“How can I write a review about goods which I NEVER RECEIVED, and no money refunded. Been constantly emailing but getting nowhere. Don't want goods now just my money back. Very disappointed with the service. So can you refund my money ASAP.”
Thank you for taking the time to leave us this feedback Anne.
I can see from the tracking that the goods were dispatched on time and were marked as delivered by our courier including a picture. Our customer service team will be in touch to discuss this further with you.
Best wishes,
The Gift Experience
“What better than an anniversary present that means something to both of you? A lovely idea that was well executed; delivered promptly and was well received. Thank You from us both.”
“The message in a bottle was very nicely presented in a wooden presentation box - unfortunately the formatting of the message wasnât very flexible so it didnât look as nice as I had hoped âŚ.”
“Very pleased with the quality of my purchase. However the post order process and communication was very poor to the extent that I was unsure as to whether my purchase had even been shipped and whether it would arrive before the event for which it was intended.”
“As my purchase was a gift, yet to be given, I just hope that the item works as the package when it arrived was all open and I was concerned that the item was damaged. If it doesnât work, the recipient will be very disappointed. Will think twice about buying from you again”
“We tried again this year to see if the seed would germinate but still no show. Really disappointed as this was Bought for my children dad passing away in Covid”
