“I recently bought a heart shaped necklace from you and I am absolutely thrilled with my purchase it was delivered quickly and it was in a lovely presentation box would highly recommend and I shall be usi g them again a big thank k you”
“It’s been one month and I’ve not received my order. I’ve sent emails and had no reply. I would not recommend them and advise anyone to avoid using them.”
Thank you for taking the time to leave us this feedback Helen.
We have just searched for your email address in our system and it appears to have been filtered out as spam. We have referred this on to our IT department to investigate, and have requested a member of our customer care team contact you urgently to resolve your issue.
Please accept our sincere apologies for the inconvenience.
Best wishes,
The Gift Experience
“Ordered this on the 28th May, still haven’t recieved this as of 17th June , no tracking update since the 8th May. No response from the buyer what so ever and this was a father’s day present which did not arrive.”
I am sorry to read that you have not received your order. Your order number related to a purchase on 7th June for an E-vchr, so you should have received this promptly.
I have contacted you directly so I can clarify the order date and ensure any outstanding issues are resolved. I look forward to hearing from you.
Best Wishes
The Gift Experience
“The recipient said they were very happy with the present. The difficulty was with communication over the delivery and when it would be delivered. I received a message to say that the recipients were out aaand didnt receive it and when I tried to communicate with gift exerience I could not but was very relieved to some days later get a message that iy had been received. Over all would have appreciated better communication.”
“I loved one of them it was beautiful! The other was damaged in the drilling of the 'words'. Sadly you could see that there were scratches below some of the letterings. I did not have time to return it to you, so I did not look into that possibility.”
Thank you for taking the time to leave us this feedback Geoffrey.
We're sorry to hear that you have been experiencing difficulty getting in touch with us. I cannot see any emails on the email address you have provided, so I will contact you personally to resolve your enquiry.
Best wishes,
The Gift Experience
“We are delighted with the personalised teddy bears and now have 5. Its a lovely way to send a personal message to someone dear to you, no matter what your age. My last teddy bear was for my husband's 81st birthday and he loved it. The next one is for Fathers Day which he will have on 16th June.”
