The Flash Centre Reviews

Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.87

4.9 Rating 815 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 815 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Flash Centre 5 star review on 26th November 2024

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent *****”

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Posted 10 months ago

Thank you so much for your outstanding five-star rating of The Flash Centre! We truly appreciate your feedback and support. Warm regards, TFC

Posted 10 months ago

“All good, fast despatch”

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Posted 10 months ago

Dear Ian, Thank you so much for your fantastic 5-star rating of The Flash Centre! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience shopping with us. Best Regards Mike

Posted 10 months ago

“Fantastic!”

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Posted 10 months ago

Dear Mack, Thank you so much for giving The Flash Centre a phenomenal 5-star rating! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. We hope to have the pleasure of serving you again in the future. Best regards, Mike

Posted 10 months ago

“Had problem with delivery times which turned out to be the Easter close down. Great communication from the shop, nice to deal with real people. Best price I could find for what I needed.”

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Posted 10 months ago

Hi Chris, I hope you are well. Thanks for leaving us a review on Reviews.io, whilst it's never nice to hear negative feedback, it's always a great opportunity for us to learn something and perfect our service, so your feedback is always welcome. I've just done a little research on your order. I can see you placed the order at 12.05pm on Thursday, and utilised our free delivery coupon. Your order was dispatched the next working day, which was the 2nd April. Please note, because of the Good Friday and Easter Monday bank holiday, UPS do not collect packages or do deliveries on these days. Our delivery drivers need a bank holiday too 🙂 I can see the order is scheduled for delivery today, which would be the second working day after placing your order. Unfortunately, it looks like you have just been a bit unfortunate with the timings of the bank holiday delaying your package. We normally aim to get all deliveries to customers within 1-3 working days, and as it looks like your package will be delivered on the second working day, I think this is within the realms of "normal" and not something to raise huge alarm bells for me yet. If you could give me a bit more info on the delivery email being misleading, I will look into this in more detail to see if that's something we should look to improve for all customers going forwards. Your email should have included a clickable tracking link to the UPS website. If you could forward me the email you received, i'd be really grateful. Thanks again, and have a great day, Mike

Posted 10 months ago

“No issues, super fast delivery and good value”

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Posted 10 months ago

Dear Ed,Thank you so much for your fantastic 5-star rating of The Flash Centre! We greatly appreciate your support and feedback. We are thrilled to hear that our delivery service was super fast. Thank you once again for choosing The Flash Centre. We look forward to serving you again in the future! Warm regards, Mike

Posted 10 months ago

“The film I bought was delivered quickly, andd arrived in perfect condition.”

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Posted 10 months ago

Dear Emily, Thank you so much for your wonderful 5-star rating of The Flash Centre! We truly appreciate your kind feedback and are thrilled to hear that you had a great experience with us. Thank you again for choosing The Flash Centre! Warm regards, Mike

Posted 10 months ago

“Delivery was very good and quick Whole transaction was very smooth”

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Posted 10 months ago

Dear David, Thank you so much for your fantastic 5-star rating of The Flash Centre! We truly appreciate your feedback and support. We're thrilled to hear that you found our delivery service to be very good and quick. We strive to provide our customers with a seamless and efficient shopping experience. Best regards, Mike

Posted 10 months ago

“Very helpful advice and fast delivery.”

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Posted 10 months ago

Dear Dominic, Thank you so much for leaving us a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you found The Flash Centre to be helpful and efficient. We look forward to serving you again in the future! Best regards, The Flash Centre Team

Posted 10 months ago

“Super quick delivery and even ordered in a replacement screw for a tether block from America. Great prices too, thank you!”

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Posted 10 months ago

Dear Matt, Thank you so much for your fantastic 5-star rating of The Flash Centre! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. We're delighted that our delivery service exceeded your expectations and that we were able to assist you with sourcing a replacement screw for your tether block all the way from America. Our team is always here to go the extra mile to ensure customer satisfaction. Best regards, Mike

Posted 10 months ago

“reasonable price, quick delivery - good experience”

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Posted 10 months ago

Dear Anna, Thank you so much for your excellent 5-star rating of The Flash Centre! We truly appreciate your feedback and are thrilled to hear that you had a good experience with us. It's wonderful to know that our reasonable prices and quick delivery met your expectations. Best regards, Mike

Posted 10 months ago

“Prompt and efficient dispatch and delivery.”

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Posted 10 months ago

Thank you so much for giving The Flash Centre a fantastic 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a great experience shopping with us. We hope to have the opportunity to serve you again in the future. Warm Regards Mike

Posted 10 months ago

“After ordering a pair of Photix LED T200's of which the website said there were two in stock, I was then advised that the stock records were wrong and there was only one in stock which was then shipped. The elusive second unit, was finally shipped about two months later after requesting updates every couple of weeks to be told each time a different date. Sales kept refering back to purchasing but no clear date was given and kept being asked if I wanted to cancel the order. So not very good service.”

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Posted 10 months ago

Hi David, thank you so much for leaving us a review. Whilst it's never nice to hear negative feedback, it's absolutely invaluable to us to get honest reviews from our customers, so we can use them to perfect our service going forwards. For this, we are really thankful. To explain a little what happened with your order, unfortunately at this time our website does not show exactly how many of each item we have in stock, it will only say if it's "In Stock" or not. As we had one T200 LED left in stock, the website showed as in stock, but of course you weren't to know at the time of ordering that meant only one left. We will certainly take your feedback on board though, and see if an exact stock figure is something we can make live on the website (and that it won't create any new problems whilst fixing this one). As for the late delivery, I can only but apologise sincerely. Unfortunately we were REALLY messed around by the sea shipment process on our Phottix container. Our delivery date got pushed back on five separate occasions, and towards the end of the wait, we really had lost faith in when we were going to receive the item. We ordered these items in November, and after all the delays, it did not arrive until mid March, which was hugely frustrating for us, as i'm sure it was for you. Unfortunately, this made it practically impossible for us to give a delivery date, without risking that date coming and going with no product to send to you. In these sorts of situations, we do always offer the customer the option to cancel and refund so they can look for the item elsewhere. I still think this is the fair course of action to take, but i'd be open to hearing any additional feedback from you, as to how you think we could have handled the situation better for you. We've been doing this for over 30 years, but we're always learning and improving, so any detailed feedback is always welcome. Thanks again, we hope to see you again in future, i'm sure we can make it up to you. Mike

Posted 10 months ago

“Item was very well priced and arrived to me within two days. Impressed!”

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Posted 10 months ago

Dear David,T hank you so much for your fantastic 5-star rating of The Flash Centre! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. We look forward to serving you again in the future! Best regards, Mike

Posted 10 months ago

“very helpful”

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Posted 10 months ago

Dear Richard, Thank you so much for your fantastic five-star rating of The Flash Centre! We deeply appreciate your support and are thrilled to hear that your experience with us was top-notch. Once again, thank you for taking the time to leave us this wonderful review and for being a valued customer. Warm regards, The Flash Centre Team

Posted 10 months ago

“Excellent fast delivery.”

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Posted 10 months ago

Dear Martin, Thank you so much for your fantastic 5-star rating of The Flash Centre! We greatly appreciate your support and feedback. We are thrilled to hear that you had an excellent experience with us, and we pride ourselves on providing fast delivery to our valued customers. Your satisfaction is our top priority. Best regards, Mike

Posted 10 months ago

“The staff is friendly and open to help!”

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Posted 11 months ago

Dear Martina, Thank you so much for your superb 5-star rating of The Flash Centre! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us. The staff truly values your kind words and we strive to maintain a friendly and helpful atmosphere at all times. We look forward to serving you again in the future and exceeding your expectations once more. Warm regards, Mike

Posted 10 months ago

“I got my order on time and as described. I gave a 5 star especially for the customer service response to one of my order that was out of stock.”

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Posted 11 months ago

Dear Timi, Thank you so much for your amazing 5-star rating of The Flash Centre! We truly appreciate your feedback and are thrilled to hear that you received your order on time and exactly as described. Please don't hesitate to reach out if you have any further questions or require any assistance in the future. We value your support and look forward to serving you again soon! Best regards, The Flash Centre Team

Posted 11 months ago

“For the small item i bought the shipping charges were excessive. The shipping charges were not shown when paying with Apple Pay except after the payment button os pressed.This i find disappointing.”

Helpful Report

Posted 11 months ago

Hi Glyn, Thanks so much for leaving us a review. It's so important for us to perfect our service to get this kind of invaluable feedback. We are going to do some testing of the Apple Pay service on our website. I know when using the website credit card checkout, we have setup the shipping information to always appear clearly before the credit card is entered, and truth be told I did not realise that Apple Pay doesn't offer the same system. We're going to check it and if possible make some changes to the way it transacts so that shipping price is clear, because I 100% agree with you, shipping price should always be advertised before making a payment or entering payment details! Unfortunately when using third party payment gateways, they don't always allow us to make the changes to the flow of the payment process that we would like, but if it's possible, this is absolutely a change we will make. For your next order, if you want to skip the delivery charge, we do currently give a free shipping coupon to everyone that signs up to our newsletter. If you find something useful in the newsletter and want to stick around, great, if not, you can always unsubscribe later! If you have any questions, or need any assistance on anything going forwards, I'm always happy to help Have a great week! Mike

Posted 10 months ago

“Always good service”

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Posted 11 months ago

Thank you so much for your amazing 5-star rating of The Flash Centre! We truly appreciate your kind words and continuous support as a loyal customer. Best regards, Mike

Posted 11 months ago

“Fast despatch, UPS mis-directed it but arrived a few days later, not TFC's fault.”

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Posted 11 months ago

Dear Peter, Thank you so much for your exceptional 5-star rating of The Flash Centre! We truly appreciate your kind words and support. We can only but apologise for the delay in delivery due to UPS misdirecting your package. We strive to provide fast and efficient shipping services, and we understand delays can cause some frustration. We've also discussed this with UPS, to see what they can do their end to minimise errors in future. Thank you again, we look forward to serving you again in the future. Best regards, Mike

Posted 11 months ago

The Flash Centre is rated 4.9 based on 815 reviews