The Flash Centre Reviews

Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.87

4.9 Rating 818 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 818 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Flash Centre 5 star review on 26th November 2024

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

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“My first time ordering with Th Flash Centre and won’t be the last. Trouble free order with very speedy delivery. Thank You”

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Posted 2 years ago

“XQD cards at 53% of RRP. Saved me £550.”

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Posted 2 years ago

“Had an issue with an order and had to contact the Flash Centre by phone and send a picture via email. The customer service was amazing! Phone answered straight away, email was responded to and the issue was sorted within 10 minutes - Thank you all so much! Steven”

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Posted 2 years ago

“Have not received my backdrop yet. It’s meant to be for a photo-shoot first thing tomorrow. Tried getting in touch with UPS no joy. Left emails and answering messages wit the flash centre no one has got back to me so all in all very disappointed!”

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Posted 2 years ago

Hi Alexandrea, I'm so sorry to hear you had a negative experience shopping at TFC. We always try to provide the best customer service possible, so although it's not nice to hear negative feedback, we always use it as an opportunity to improve. I've conducted a thorough investigation of your order. I can see that in part the delivery was delayed because the building name was missing from the delivery address you entered when placing your order, and that this confused the courier slightly. Regarding your unanswered email, I can see you contacted us late on a Friday and I believe you accidentally emailed our accounts department, not our sales email address. I can see that accounts forwarded the email to our sales team who replied around midday the following Monday. Apologies we did not come back to you sooner, but unfortunately we are not open on the weekends. Finally I can see a member of our team scheduled a new delivery of a second roll to come out to you on a pre midday service, to ensure you got it before your important job. Hopefully that has resolved everything to your satisfaction. I hope you can understand that we did everything in our power to resolve the issue for you as fast as possible, given the circumstances and timings. We really value your support, and sincerely hope you would consider ordering again from us in future. Sincere apologies once again, Mike

Posted 2 years ago

“Very satisfied arrived on time was well packaged parcel will definitely use again”

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Posted 2 years ago

“Great service, place my order and received it three days later”

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Posted 2 years ago

“Super fast delivery which was greatly appreciated”

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Posted 2 years ago

“The product I purchased, Lastolite Ezybox Micro, was adequately packaged, but their delivery courier, UPS, is pants. Okay, albeit was a Standard Delivery, free, but UPS taking 5 days with no updates, till the actual delivery date. I will not be buying from any dealer that uses UPS !! It's DPD all the way for me or not at all. All said and done, The Flash Centre buy proved the cheapest in the UK, but that was only because of a Promo Code applied.”

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Posted 2 years ago

“Excellent customer service, price and fast delivery.”

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Posted 2 years ago

“good advice, competitive prices, good delivery”

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Posted 2 years ago

“Great price and fast delivery - thank you!”

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Posted 2 years ago

“Ordered from The Flash Centre however the delivery company falsified the delivery status. The Flash Centre were so helpful given the deadline I needed the item for. They found another of the item in the London store and worked to get a replacement sent to me within 2 hours. Couldn't have been happier with their customer service, it was fantastic - very rare these days!”

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Posted 2 years ago

“brilliant sevice...... just delivery a bit expensive”

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Posted 2 years ago

“Very pleased dispatch was prompt the same as delivery specially being over the festive period”

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Posted 2 years ago

“as usual fantastic service from the flash centre. item well packaged and labelled. updates accurate item arrived a day early despite it been the holidays. thank you”

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Posted 2 years ago

“Ordered online, very easy, item was in stock and arrived very quickly.”

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Posted 2 years ago

“Got defective item. No response from the seller.”

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Posted 2 years ago

Hi Vitalii, the last communication I can see from you was to let us know that the collection we had arranged for your faulty item was collected on the evening of Friday the 23rd December. Since then TFC has been closed for the Christmas break. We open again at 9am on Tuesday the 3rd January, and rest assured our customer service team will check on the status of the return first thing and action your refund / replacement (depending on which you chose) as a priority. Wishing you and yours a very Happy New Year! TFC

Posted 2 years ago

“Fast efficient service, great communication - would definitely recommend.”

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Posted 2 years ago

“Great service, great product, would reccomend. Ordered online with ease.”

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Posted 2 years ago

“Very impressed from start to finish. Amazingly low price and very quick delivery. Will definitely buy from them again.”

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Posted 2 years ago

The Flash Centre is rated 4.9 based on 818 reviews