Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.87

“Excellent”

Posted 1 month ago

Hi Khosro, Thank you for the fantastic 5-star review! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is what we strive for every day. We truly appreciate your support and look forward to serving you again soon! Best wishes, The Flash Centre Team

Posted 1 month ago

“I ordered some hot shoe adapters from The Flash Centre on Wednesday evening, and they arrived by lunchtime on Friday. Excellent service – quick and reliable!”

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Posted 1 month ago

Hi Tom, Thank you for taking the time to leave us a 5-star review! We’re thrilled to hear that your hot shoe adapters arrived so quickly. Swift and dependable service is our goal, and your feedback reaffirms our commitment. We appreciate your support and look forward to serving you again soon! Best regards, The Flash Centre Team

Posted 1 month ago

“Good price and quick delivery but the P.P. for this item i though was a bit pricey it was just a rain cover.”

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Posted 1 month ago

Hi Robert, thank you so much for the 5-star review, it's greatly appreciated! Thank you also for your feedback on the shipping fee. We are always trying to find the right balance of providing customers the best possible overall value (goods + shipping), as well as ensure that orders arrive quickly and are covered in case of damage. It does mean our standard shipping is a little more expensive, especially if you are buying a cheaper item, but we are looking into alternative slower delivery options that you could use to save some money in the future. In the meantime, we do offer free courier delivery on all orders over £150, and if you sign up to our newsletter, we're currently offering a free courier delivery coupon for orders of any value. You could use this for your next order perhaps? We look forward to serving you again! Warm regards, TFC

Posted 1 month ago

“Great pricing on a close-out item and arrived next day - can't ask better than that.”

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Posted 1 month ago

Dear Robert, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our pricing on the close-out item to your liking and that it arrived the very next day. Quick and efficient service is what we strive for, and it's great to know we hit the mark for you. We appreciate your support and look forward to assisting you again in the future! Best, The Flash Centre Team

Posted 1 month ago

“I'm not sure what to think yet! I made my first order which was a seamless paper backdrop. The order was fast which was brilliant but the delivery itself wasn't great and a real let down to the company! I had a message to say it would arrive the next day between 8-1800 which was perfect since I was at home. I kept tracking it but the delivery didn't show or update at all until almost midnight where it said there had been a breakdown/accident. So I emailed the company to then be told it had been delivered (the next day) Since I was going to be out and my husband was asleep due to nightshift, I placed a note on the door asking if the delivery could be hidden behind our gate. Instead, it was dumped outside the front of our house and when I say dumped, I mean dumped 🙈 my husband heard it being dropped on the ground. If he wasn't in, anyone could've taken it.. ok its a big parcel but it wasn't the best customer service tbh. I've still given the company a four as there was a free download from joining which sounds good but I'm not entirely sure I'll order from there again due to the delivery service. Update! Mike got in contact with me and explained what happened with the delivery. I have to say that I was impressed by the response and will definitely give The Flash Centre another go.”

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Posted 1 month ago

Hi Kate, Thank you so much for leaving us a positive review. Whilst it's never nice to hear criticisms, in many ways it is more important to us than the positive stuff, as it helps us understand where we can do things better for future. Unfortunately, with Colorama deliveries, our hands have become completely tied with courier choices. Over the years all the couriers we've used have one by one either started out right refusing parcels over 2m long, or have added huge surcharges to these parcels (£50+!) that make them impossible for customers to afford. As options have dwindled, we've ultimately left with one choice, DX courier. Our usual courier UPS won't take them, neither will DPD, TNT, Parcelforce, or a host of others we have investigated. Thankfully, for the most part DX are quite good, and it sounds like with your package if the van hadn't broken down everything would have gone well. Occasionally though, just like every courier we've ever used (at least half a dozen over the years), they do something silly like leaving a package in a doorway. We will pass the complaint on to our account manager at DX, and ask them to re-affirm with their drivers that leaving packages like this is not acceptable. We continue to look out for alternative options to DX and should one ever become available, we'll certainly explore it to see if it's a better (cheaper or more reliable) option for our customers. We'd really love for you to give us another shot, so you can see that as professional photographic retailer, we really care about our customers, and aren't defined by the foolishness of a delivery driver from a third-party courier company. I can't honestly say couriers will always make the smartest choices, but 99% of the time, deliveries turn up exactly as planned and to where they are supposed to go! We send hundreds of packages a day, and invariably the odd one goes wrong here and there. Thanks again for your feedback, and apologies for the inconvenience caused. Mike

Posted 1 month ago

“Good service. Quick turnaround and all items as described.”

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Posted 1 month ago

Dear Dave, Thank you for your wonderful 5-star review! We're so glad to hear that you enjoyed our service and appreciated the quick turnaround. Ensuring our items are accurately described and delivered promptly is a top priority for us. We truly value your support and look forward to helping you again in the future! Best, The Flash Centre Team

Posted 1 month ago

“Quick delivery, good price.”

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Posted 1 month ago

Dear Customer, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our delivery quick and our pricing to be good. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We appreciate your support and look forward to serving you again soon! Best, The Flash Centre Team

Posted 1 month ago

“I purchased an elinchrom fuse holder priced at £2:50 but was disappointed to be charged over £12 in total with the p&p! The product weighed a few grammes and could have been sent first class post for a couple of pounds. As I urgently needed the fuse holder I accepted the charge but i think you need to be more flexible in your shipping charges…. I note that the postage label stated that it weighed 1kg!”

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Posted 1 month ago

Hi Robert, thank you so much for the 4-star review, it's greatly appreciated! Thank you also for your feedback on the shipping fee. We are always trying to find the right balance of providing customers the best possible overall value (goods + shipping), as well as ensure that orders arrive quickly and are covered in case of damage. It does mean our standard shipping is a little more expensive, especially if you are buying a cheaper item, but I can see the item arrived with you quickly, which is great as you mention you needed it urgently. We are looking into alternative slower delivery options that you could use to save some money in the future. In the meantime, we do offer free courier delivery on all orders over £150, and if you sign up to our newsletter, we're currently offering a free courier delivery coupon for orders of any value. You could use this for your next order perhaps? We look forward to serving you again! Warm regards, TFC

Posted 1 month ago

“Ordered a selection of 35mm film to play with, all arrived next day, and prices were compeitive. A great place to buy film!”

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Posted 1 month ago

Hi Mike, Thank you so much for your glowing 5-star review! We're thrilled to hear that your selection of 35mm film arrived promptly and that you found our prices competitive. We strive to provide both quality products and excellent service, and it's great to know we hit the mark for you. We appreciate your support and look forward to serving you again in the future! Best wishes, The Flash Centre Team

Posted 1 month ago

“Very impressed with the service and prices I had to contact them as I made an error in my order. It was sorted out within minutes and the order arrived the next day. The goods AD200 PRO II was the best price I could find in the uk and postage was free. Brilliant!”

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Posted 1 month ago

Dear Robert, Thank you so much for your fantastic 5-star review of The Flash Centre! We're thrilled to hear that you were impressed with our service and prices. It’s great to know that we could quickly assist you with your order and that it arrived so promptly. Your kind words motivate our team to keep delivering top-notch service. We look forward to serving you again soon! Best wishes, The Flash Centre Team

Posted 1 month ago

“Easy to find what I was looking for on their site, easy to order, lots of updates from The Flash Centre, competitive prices”

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Posted 1 month ago

Dear Neil, Thank you for your wonderful 5-star review of The Flash Centre! We're thrilled to hear that you found our site easy to navigate and appreciated the ordering process. It's great to know that our updates and competitive prices met your expectations. Your feedback inspires us to continue providing excellent service. We look forward to serving you again soon! Best wishes, The Flash Centre Team

Posted 1 month ago

“Ordered the GodoxV860iii flash online as the price was competitive and postage free. Never used TFC before but most impressed with the whole service. Used the flash today on my Panasonic G9ii, powerful, totally adjustable and precise.”

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Posted 2 months ago

Thank you for your fantastic 5-star review of The Flash Centre! We're delighted to hear that you were impressed with our competitive pricing and free postage. It's great to know that you found the Godox V860iii flash powerful, adjustable, and precise for your Panasonic G9ii. Your positive feedback motivates us to keep providing excellent service. We can't wait to assist you again in the future! Best wishes, The Flash Centre Team

Posted 1 month ago

“Excellent throughout. Great price, fast postage; no complaints.”

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Posted 2 months ago

Dear Richard, Thank you for your excellent 5-star review of The Flash Centre! We're delighted to hear that you had a great experience with our pricing and fast postage. Your satisfaction is our priority, and it's wonderful to know that we met your expectations. We truly appreciate your feedback and look forward to serving you again in the future! Best wishes, The Flash Centre Team

Posted 1 month ago

“Ordered on 7th December, although TFC did confirm despatch to UPS on 9th (the next working day) by the 12th it was still sitting in the couriers hub with no confirmation of a delivery date. I emailed TFC to ask them to chase and did receive a prompt reply saying delay was due to time of the year but if I had not received by the end of the following working day they would despatch a replacement with an alternative courier. UPS reported a missed delivery the following day (Saturday) but as there was somebody at home at the time they purport to have tried this is blatantly untrue. I reported this to TFC first thing on Monday morning (16th), told them we had had these sort of issues with UPS with other deliveries in the past. I asked for confirmation that they would stick to their original promise and send out a replacement and I would return the first package if it was ever delivered. I received a reply later in day saying that my order had been cancelled. So that has left me trying to find a replacement for delivery with only 1 week until Christmas. I chose TFC as my supplier as I try to order from smaller businesses than Amazon, but I have ended up going back to Amazon. I have received the goods from them today!”

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Posted 2 months ago

Hi Claire, Thank you for taking the time to share your experience with The Flash Centre. While it’s never pleasant to hear about a negative experience, we truly value your honest feedback as it helps us identify areas for improvement. I’ve reviewed your order and can confirm it was dispatched promptly on the next working day (Monday) via a next-day service. Unfortunately, UPS experienced issues delivering to your address, which we understand has been a recurring problem in your area. Despite our best efforts to resolve this, we issued a refund quickly to allow you to source a replacement elsewhere, as we wanted to avoid further delays or disappointment. We’re deeply sorry for the frustration this caused and have escalated the issue with UPS to prevent similar occurrences in the future. As part of our ongoing efforts to improve, we are looking into the prospect of giving customers more courier options in the future. However, as with any solution, there are trade-offs. Different couriers arrive for pickup at varying times, which impacts daily cut-off times, and some couriers come with their own set of challenges. For example, we’ve previously faced issues with DPD failing to show up and Parcelforce leaving packages unattended. It’s something we’re carefully considering to ensure we provide the best possible service. As a gesture of goodwill, if your original package does eventually arrive, it’s yours to keep for free. I'm pleased to hear you did manage to source from elsewhere in time for Christmas, so hopefully you also end up with a spare from us free of charge. Thank you again for your feedback, and we sincerely wish you a Merry Christmas and a wonderful New Year. Best regards, Mike

Posted 2 months ago

“Quip delivery and great customer service always by such a lovely team in the shop. Thank you!”

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Posted 2 months ago

Dear Yoshitaka, Thank you so much for your delightful 5-star review of The Flash Centre! We're thrilled to hear that you appreciate our quick delivery and the great customer service. It's always our pleasure to create a positive shopping experience for our customers. We look forward to welcoming you back to the shop soon! Best wishes, The Flash Centre Team

Posted 2 months ago

“Very easy to order online and recieved the product the following day”

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Posted 2 months ago

Dear Mark, Thank you for your wonderful 5-star review of The Flash Centre! We're thrilled to hear that you found it easy to order online and that your product arrived the very next day. Providing a smooth and efficient experience for our customers is what we strive for, and your feedback makes our efforts worthwhile. We appreciate your support and look forward to serving you again soon! Best wishes, The Flash Centre Team

Posted 2 months ago

“Prompt despatch and excellent service”

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Posted 2 months ago

Thank you for your excellent 5-star review of The Flash Centre! We're thrilled to hear that you experienced prompt despatch and excellent service. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. Should you require any further assistance in the future, please feel free to reach out. We truly appreciate your support and look forward to serving you again! Best wishes, The Flash Centre Team

Posted 2 months ago

“As ordered and quick delivery”

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Posted 2 months ago

“Items were sent quickly and were well packaged. Haven't had any problems with anything so can't comment on customer service. Prices are in line with everyone else's.”

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Posted 2 months ago

Dear Lucien, Thank you for your fantastic 5-star review of The Flash Centre! We're thrilled to hear that your items were sent quickly and well packaged. It’s always our goal to provide a seamless experience for our customers, and we’re glad you found our prices competitive as well. If you ever have any queries or need assistance in the future, don't hesitate to reach out. We appreciate your support and look forward to serving you again! Best wishes, The Flash Centre Team

Posted 2 months ago

“Very polite and very helpful”

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Posted 2 months ago

Dear Peter, Thank you so much for your generous 5-star review of The Flash Centre! We're delighted to hear that you found our team polite and helpful. Your kind words truly motivate us to continue providing the best service possible. We look forward to assisting you again in the future! Best wishes, The Flash Centre Team

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Flash Centre Reviews