The Flash Centre Reviews

Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.87

4.9 Rating 781 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 781 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Flash Centre 5 star review on 26th November 2024

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient service”

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Posted 1 year ago

Thank you, Dalia, for your 5-star rating! We appreciate your great review and kind words. We aim to provide quick and efficient service to all of our customers - so glad that we met your expectations!

Posted 1 year ago

“Great products. Fast delivery with full tracking details provided. Excellent after-sales service.”

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Posted 1 year ago

Thank you so much Dave for your 5 star rating! We are delighted you had a great experience with our products, fast delivery and excellent after-sales service. We truly appreciate your loyalty and would love to have you as a returning customer. Thanks again!

Posted 1 year ago

“Quick response, despatched same day”

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Posted 1 year ago

Thank you so much, Richard, for your 5 star rating! We really appreciate you being a repeat customer and leaving us such glowing feedback. We strive to provide a quick response and same day dispatch, and we're glad you found that level of service to your satisfaction. Thank you for your continued support.

Posted 1 year ago

“Another great service from the team at TFC. I needed an Elinchrom modifier at short notice for a shoot and after a quick call to check availability the item was dispatched the same day arriving the following day. in time for the shoot which was awesome. Highly recommended and great customer service.”

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Posted 1 year ago

Thank you so much Alex for giving our team a 5-star rating! We are so delighted to hear that you are happy with the service, and appreciative that you chose us for your Elinchrom modifier at short notice. We thank you for choosing The Flash Centre and hope to see you again soon!

Posted 1 year ago

“Excellent service. Easy and clear ordering process. Despatched immediately via a reputable carrier with tracking information that gave a timed delivery window. Consignment arrived in perfect condition.”

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Posted 1 year ago

Thank you so much Kevin for your 5 star rating! We are delighted to hear about your positive experience with our excellent service, easy and clear ordering process, and our reliable carrier. We are so pleased that everything arrived in perfect condition. We look forward to you being a returning customer in the future!

Posted 1 year ago

“Fabulous service thank you”

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Posted 1 year ago

Thank you for the 5 star rating, Jennifer! We are so glad to hear that you enjoyed your experience with us. Your kind words are much appreciated. Fabulous service thank you!

Posted 1 year ago

“Simple, rapid, purchase. Very good.”

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Posted 1 year ago

Thank you so much Steve for your 5 star rating and for being a repeating customer! We are pleased you had a simple, rapid purchase with us. We appreciate your support and look forward to seeing you again soon!

Posted 1 year ago

“Incredibly fast service!”

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Posted 1 year ago

Thank you so much for your 5 star rating of The Flash Centre! We are so happy to hear that you experienced our fast service!

Posted 1 year ago

“The Flash Centre is my go to place for all of my camera kit. Knowledgeable staff with a real passion for photography and great advice on hand whenever I visit.”

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Posted 1 year ago

Thank you so much, John, for your 5 star rating - we really appreciate it! It's fantastic to hear that we're your go-to place for all of your camera kit. We'd also like to take this opportunity to thank you for being a loyal and repeating customer - we appreciate it so much!

Posted 1 year ago

“The flash centre has a good range of photographic equipment and the website site is ok. My main issue and the reason they lose 2 stars is they don't deliver the total order at the same time. With my last couple of orders, being spread out over different 3 days, each. This is a huge inconvenience and means I have to stay in until the delivery arrives (and is completely impractical).”

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Posted 1 year ago

Hi, thank you so much for taking the time to leave a review. Whilst it's never nice to see a little bit of negative feedback, we see it as invaluable to improving the service we can offer to all our customers going forward, so for that we are very thankful. I've had a look at your order, and can see there was a wide variety of Colorama paper background colours on the order. Unfortunately, at the time of placing your order, we didn't have all the colours available in our central warehouse, with a couple of each of the colours only available at specific TFC stores. To speed up the delivery to you, we shipped from each store separately, rather than accumulating them in one place before dispatch. I can completely understand that receiving them all at different times would be a little frustrating. Since receiving your review, we've taken the decision to keep more Colorama colour options in stock at our central warehouse, which should ensure more of your order arrives at once going forwards (dependant on stock availability from Colorama at the time, we have had a few colours on shortage recently). For a large order with lot's of different colours on, there is a chance still that we would ship one or two colours from a store, so if you would prefer us to accumulate first and deliver in one go, we'd be very happy to do this for you. Just give us a call or drop us an email when you order, and we'll instruct the warehouse to dispatch in a way that's most convenient for you.

Posted 1 year ago

“Easy to navigate, wide choice, great shop”

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Posted 1 year ago

Thank you so much, David! We are delighted to hear that you rated The Flash Centre with 5 stars. It's especially gratifying to know that you found the website easy to navigate, that there was a wide choice available, and that the shop itself was great!

Posted 1 year ago

“Professional and excellent customer service.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Natwarlal. We are thrilled to hear that your experience at The Flash Centre was positive. We're looking forward to welcoming you again soon!

Posted 1 year ago

“Good site with plenty of choice of specialist kit, pricing is very competitive but shipping took over 2 weeks for a product that was listed as in stock; didn't get a reply when I chased it up. Fortunately, it wasn't an urgent order and when it did arrive, it was excellent.”

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Posted 1 year ago

Hey Pete, Thank you for taking the time to leave us a review. We truly appreciate your feedback. Please accept our sincere apologies for the less than perfect service on this occasion. We have conducted a full review of the reasons for the delay on your order, to ensure we can perfect our service for all our customers. If there is anything we can do to make your next experience even better, please don't hesitate to reach out. Thanks again! The Flash Centre Team

Posted 1 year ago

“First-class service, as always.”

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Posted 1 year ago

Thank you Graham for the 5 star rating! We truly appreciate your loyalty and thank you for choosing to return again and again.

Posted 1 year ago

“The guys at the Flash Centre pulled out or the stops to get my Nanlite order to me prior to a shoot. I would highly recommend their service and professionalism. Chris Lopez”

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Posted 1 year ago

Thank you so much for taking the time to leave a 5-star rating for The Flash Centre, Chris! We are so pleased to hear that the team went above and beyond to get your Nanlite order to you just in time for your shoot. We're honoured to have you as a returning customer, and look forward to continuing to provide excellent service to you in the future.

Posted 1 year ago

“Great telephone service. Good advice given. Product arrived very quickly and the price was very competitive. Would definitely use again.”

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Posted 1 year ago

Thank you so much David for your fabulous 5 star rating of The Flash Centre! We really appreciate your continued support. We're glad that you found our telephone service great, the advice helpful, and the product arrived quickly and at a competitive price. Thank you for mentioning that you would definitely use us again - we look forward to having you as a regular customer!

Posted 1 year ago

“Ordered two batteries. Only one in stock which was despatched immediately. The other one about 10 days later. Good communication throughout. Good value”

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Posted 1 year ago

Thanks for the great review, Nigel! We're glad to have you as a repeated customer. We appreciate that you ordered two batteries and that both were sent to you in a timely fashion. We value your business and look forward to helping you in the future. Thank you for the 5-star rating!

Posted 1 year ago

“Great service, easy to order on website, prompt delivery”

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Posted 1 year ago

Thank you so much Paul for your 5 star rating! We really appreciate your feedback and are so glad that you found the process of ordering with us easy, with prompt delivery. It is wonderful to see that you have been a loyal customer of The Flash Centre and we are grateful for your continued support. Thank you!

Posted 1 year ago

“As always a great service, fast delivery and knowledgable staff - an increasing rarity these days! Great deal on the purchase too”

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Posted 1 year ago

Thank you so much Patrick for your glowing 5 star rating of The Flash Centre. We really appreciate that you are a returning customer and love to hear that you found our service, delivery, and staff to be great. We are glad you were able to get a great deal on your purchase too!

Posted 1 year ago

“Item in stock, fast delivery, great communication, highly recommend.”

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Posted 1 year ago

The Flash Centre is rated 4.9 based on 781 reviews