The Flash Centre Reviews

Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.87

4.9 Rating 781 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 781 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Flash Centre 5 star review on 26th November 2024

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good. Pity you moved from central london.”

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Posted 3 months ago

Dear Hamish, Thank you so much for your fantastic 5-star rating of The Flash Centre. We genuinely appreciate your kind words and are thrilled that you had such a positive experience with us. It means a lot to our team. Truth be told, after 35 years in central London the rental rates started far exceeding our spending power as a small family run business when we moved 5 or 6 years ago. That part of town certainly changed a great deal over those three and a bit decades, and unfortunately that meant we had to find a new place to call home. We really had to think long and hard about the move, factoring in that it may not have been ideal for all our customers, but we hope ultimately it was the right decision in ensuring that we could continue to provide the exceptional service and photographic knowledge that we strive to offer our customers, for many many years to come. Should you ever need anything in the future, please don't hesitate to reach out to us. Thank you again for your generous rating and feedback. We hope to serve you even better in the future! Best regards, Mike

Posted 1 month ago

“easy to use the website and order was despatched the same day - wonderful service - reason why this isnt full marks is that the chosen courier UPS- was slow and inefficient with delivery- said they were going to deliver one day and then didnt do it and had to wait over saturday and sunday for the item to arrive.”

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Posted 3 months ago

Hi Patricia, thank you so much for leaving us a positive review, it really means a lot to us. It's especially useful to us when we hear about anything that doesn't go perfectly, so we can improve things for the next customer, so for this we are truly thankful. Just having a look at the details of your parcel with UPS. I can see you order was placed at 4.41pm on a Thursday, and that we created the UPS label at 5.04pm that same day. Whilst most of our UPS deliveries arrive the next working day, because of how late in the day we booked the label, UPS weren't able to pick it up until the next day, on Friday. I can see the parcel was then delivered to you on Monday morning at 8.57am. I think in this particular case, and as a note for next time, if ordering on a Thursday in particular, ordering earlier in the day will give us a much better chance of getting the parcel to you before the weekend. Failing that, we do also offer the option of a weekend delivery with UPS, but this does come with an extra charge. It might be worth it though if you need something urgently for a shoot, so keep it in mind and give us a call on 02078375649 if ever you need this service. If you need anything else in future, we're always happy to help. I can't thank you enough for ordering with TFC, and for providing us such useful feedback. We are always on the look out for the best courier for our customers in terms of delivery speed vs price, so your feedback is invaluable to us as we continually review our options. Kind Regards, Mike

Posted 1 month ago

“Super quick delivery!!! Thank you”

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Posted 3 months ago

Dear Sally,T hank you so much for your wonderful 5-star rating of The Flash Centre! We are thrilled to hear that you are satisfied with our products and services. Super quick delivery is one of our top priorities, and we are glad to know that we were able to meet your expectations. We look forward to serving your photography needs in the future. Best regards, TFC

Posted 3 months ago

“Bought a battery for my Canon camera, which was at a great price. I got delivery for free, as I signed up to their newsletter. However, the total price would not have been nearly as competitive if taking into account The Flash Centre's normal delivery charge, which appears to be twice as much as a lot of their competitors?”

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Posted 3 months ago

Hi Andrew, thank you so much for leaving us a 4-star review. It's great to hear that you took advantage of our delivery promotion and picked up free UPS delivery as well as the battery for a great price! Please don't forget, all orders over £150 come with free delivery by standard, and there is no limit to the number of email addresses you can sign up to our newsletter for the free delivery coupon! So, if you don't want to pay for delivery ever again, there are ways around it. For the small-ish number of our customers who do pay for delivery, we only ever use a fully tracked, fully insured UPS service. That definitely comes with a price premium, but for photographers with deadlines, we hope it's also provides them the quick delivery they need with peace of mind. Thanks again for your feedback. We look forward to serving you again in future. TFC

Posted 3 months ago

“Once again excellent product with very quick delivery. Thank you.”

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Posted 3 months ago

Dear Tony, Thank you so much for your fantastic 5-star rating of The Flash Centre! We greatly appreciate your kind words and are thrilled to hear that you had an excellent experience with us. We truly value your business and look forward to serving you again in the future. Best regards, Mike

Posted 3 months ago

“Good pri for surece and very quick delivery will use again”

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Posted 3 months ago

Dear Robert, Thank you so much for taking the time to rate The Flash Centre with 5 stars! We appreciate your kind words and are thrilled to hear that you had a positive experience with us. Thank you once again for your support! Best regards, Mike

Posted 3 months ago

“Thank you for your help in the purchase of the Eizo Monitor CS2410 Special offer. Replacement of CG223W fifteen years old and still works, had to use old Hood as the new monitor don’t have. Works fine with a bit of black tape.”

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Posted 3 months ago

Thank you so much for taking the time to leave us a 5-star rating for The Flash Centre. We truly appreciate your support and are thrilled to see that you had a great experience with us. We look forward to serving you again in the future. Best regards, Mike

Posted 3 months ago

“After ordering my first purchase with yourselves, I was really impressed by how quickly my order arrived. 2 x rolls of background paper. I have placed a new order and will use you again. Cheers.”

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Posted 3 months ago

Dear Tony,Thank you so much for your fantastic 5-star rating of The Flash Centre! We truly appreciate your support and are thrilled to hear about your positive experience with us. We look forward to serving you in future! Cheers, The Flash Centre Team

Posted 3 months ago

“Good price, delivered on time with no fuss, what’s not to like.”

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Posted 4 months ago

Dear Martin, Thank you so much for giving The Flash Centre a 5-star rating! We greatly appreciate your feedback and support. We look forward to serving you again in the future! Best regards, TFC

Posted 3 months ago

“The first part of my order arrived in good time, although delivery was pricey. The shop only had one of the item and I had ordered two, so it was sent in two batches. I was surprised I could buy two if they were out of stock beyond the the first one. I called and asked for help and was told I would be contacted with an estimation on how long it would be before the item was back in stock but didn’t hear back. Part two did arrive less than a week later, so all in all a positive experience but could have been better.”

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Posted 4 months ago

Thank you so much for the 4-star review and for the constructive feedback. I can't express enough how important it us for us to get such useful feedback from our customers! We aren't always perfect, but we are always trying to get better and better so sincere thanks for your review. When it comes to ordering products that are out of stock on our website, we do cater to quite a lot of specialist requests, so the general feedback from our customer base is that leaving the option open to order products that are out of stock, or in a higher volume than we keep in stock, is something that is generally valued. We are increasingly expanding our range into the more hobbyist side of the market that might feel differently, so we take on board your feedback for now and will use it in future decision making. That being said, if an order is part shipped, we do always aim to reach out directly to a customer personally (on top of the automated email you will have received) and I can see on this occasion we did not do that. So, please accept my apologies for that. When it comes to shipping, a little tip for you, we do offer free delivery over £150 and you weren't far off that threshold. Or, if you sign up to our newsletter, we do send out a free shipping coupon so you can get free delivery under £150. We only use an express, tracked and insured delivery service to give our customers speed and piece of mind once the order leaves our warehouse. Overall, i'm really pleased to hear you had a positive experience, and we look forward to offering you a 5-star experience on the next one! Warm Regards, Mike

Posted 4 months ago

“I love the Flash Centre, they are always the first place I go for gear.”

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Posted 4 months ago

Dear Saul, Thank you so much for giving The Flash Centre a glowing 5-star rating! We truly appreciate your kind words and support. Being your first choice means a lot to us, and we couldn't be happier knowing that we have met your expectations. We are grateful for your continued trust and loyalty. Best regards, The Flash Centre Team

Posted 4 months ago

“excellent service and accurate description of the product”

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Posted 4 months ago

Dear Angelika, Thank you so much for your amazing 5-star rating of The Flash Centre! We truly appreciate your support and are thrilled to hear that you had a great experience shopping with us. We look forward to serving you again in the future! Best regards, Mike

Posted 4 months ago

“Very fast and smooth delivery, amazing packaging too”

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Posted 4 months ago

Dear Harry, Thank you so much for your 5-star rating and review of The Flash Centre! We truly appreciate your support. We look forward to serving you again in the future! Warm regards, Mike

Posted 4 months ago

“I was shocked by thr postage charge, I would of got from the store if I had seen”

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Posted 4 months ago

Hi Ross, thank you so much for the review and for the constructive feedback. I can't express enough how important it us for us to get such useful feedback from our customers! We aren't always perfect, but we are always trying to get better and better so sincere thanks for your review. When it comes to shipping, we do use an express, tracked and insured delivery service to give our customers speed and piece of mind once the order leaves our warehouse. Unfortunately, this is quite expensive, but we are looking into a cheaper economy option for small and/or low value orders going forwards. The postage charge should be quite clear on the website prior to paying, and it sounds like it wasn't for you, so I'd welcome any additional feedback as to how we might perfect this for you and future customers. We do offer free delivery over £150, or, a little tip, if you sign up to our newsletter, we do send out a free shipping coupon so you can get free delivery under £150. We look forward to offering you a 5-star experience on the next one! Warm Regards, Mike

Posted 4 months ago

“Products stock (Tether Tools) at very competitive prices. Query on availability answered fully, promptly and courteously. Goods arrived, as promised. An excellent performance and definitely a company which I'll regard as a 'preferred source' in future.”

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Posted 4 months ago

Dear Peter, Thank you so much for your outstanding 5-star rating of The Flash Centre! We sincerely appreciate your support and feedback. We are honoured that you consider us a 'preferred source' for your future needs. Rest assured that we will continue to work hard to exceed your expectations and provide you with the best service possible. Best regards, Mike

Posted 4 months ago

“Ordered a godox v1 flash and it came so quickly and packaged well. So happy with my order and will be back to purchase more from the flash center!”

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Posted 4 months ago

Dear Amy, Thank you so much for your 5-star rating of The Flash Centre! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We value your business and look forward to serving you again in the future. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. We're here to help! Warm regards, The Flash Centre Team

Posted 4 months ago

“Absolutely fantastic service. Highly recommended. Competitive price wise too.”

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Posted 4 months ago

Thank you so much, Darryl, for giving The Flash Centre a stellar 5-star rating! We truly appreciate your kind words and recommendation. Thank you once again for choosing The Flash Centre, we look forward to serving you again soon.

Posted 4 months ago

“Best on price and 1st class service”

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Posted 4 months ago

Dear Kevin, Thank you so much for giving The Flash Centre a glowing 5-star rating! We are thrilled to hear that you had a first class experience with us. Your feedback means the world to us and it serves as a great encouragement to our team. Warmest regards, Mike

Posted 4 months ago

“Always a great service”

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Posted 4 months ago

Dear Peter, Thank you so much for your amazing 5-star rating of The Flash Centre! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. Best regards, TFC

Posted 4 months ago

“Arrived really fast. Well packed. Gorgeous colour. Very happy with product and service.”

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Posted 4 months ago

Dear Tracy, Thank you so much for your wonderful 5-star rating of The Flash Centre! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We are here to provide you with exceptional products and service whenever you need us! Best regards, Mike

Posted 4 months ago

The Flash Centre is rated 4.9 based on 781 reviews