The Flash Centre Reviews

Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.87

4.9 Rating 814 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 814 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Flash Centre 5 star review on 26th November 2024

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

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“Perfect five star service. From payment to delivery very professional. First time I have used this company and it won’t be the last. Thank you guys. GNP Ltd”

Helpful Report

Posted 1 year ago

Thank you Duncan for that wonderful 5 star rating of The Flash Centre! We're glad that we could provide you with our perfect five star service. It means a lot to us that you felt your transaction was professional and efficient, and we're so appreciative that you chose us the first time and that it won't be the last. Thank you for being a repeating customer and we look forward to continuing to serve you in the future.

Posted 1 year ago

“I bought 4 light bulbs and some fuses. The ups delivery was terrible the ups delivery driver just chuck my parcel over the fence and did not pass it to me it was lucky that my bulbs survived I would definitely pick a new company to do your delivery’s”

Helpful Report

Posted 6 days ago

Hi William, thank you so much for your review of The Flash Centre, whilst it's never nice to hear negative feedback, in many ways these types of reviews are the most important to us, as it gives us a chance to hear direct from our customers where we can improve, and to investigate new ideas for enhancing the customer experience for all. We're really sorry to hear that the UPS driver mishandled your parcel, but relieved to here that the packaging from our team was sufficient to protect the fragile glass bulbs, even after being thrown around like this. Rest assured we'll be reporting this to UPS to minimise the chance of it happening again. I'll also reach out to you personally, and if you happened to have taken any photos of how the package arrived it would be really useful for me to attach these to our complaint to UPS. Onto the wider issue of courier choice, alas in something like 40 years sending parcels to our customers, we are yet to find a perfect solution (and not entirely sure that the "perfect" courier exists). Just in my 17 or so years at TFC we have tried Interlink Express, DPD, TNT, and Parcelforce, before settling on our current pairing of UPS and DX (the latter required for our very large parcels). As a consumer myself i've also had experiences with DHL, Fedex, Evri, Royal Mail and more. All we have tried over the years have unfortunately been guilty of occasionally throwing a parcel over a fence, losing a parcel, leaving a parcel out in the rain etc. So the best we can do is try to find the courier that provides the best overall value and experience to our customers, minimising the number of mistakes like this, but accepting that a few problems are unfortunately unavoidable. The vast majority of our reviews have specifically complimented the service of UPS, but occasionally one goes wrong, and we're really sorry that it was you on this occasion. Rest assured, your comments have been noted, reported to UPS, and most importantly will factor into our courier selection, which we try to review and assess regularly to make sure we are making the best decision for our customers. In addition to this, we always do our best to make sure that products are packaged very carefully, to mitigate the risk of any damage, which it sounds like worked in our favour for your delivery! However, if something did break or damage in transit, we would simply send you a free of charge replacement or refund you for the item (whichever you prefer) with no hesitation. Whilst we can't promise that every delivery will be 100% perfect (although UPS' record is definitely better than the other couriers we've used before!) we can promise that it won't cost our customers a penny to solve any problems. I hope that helps you to understand how we came to chose UPS, and gives you some faith that you can be confident shopping with TFC again. As mentioned above, I have also reached out to your personally, and would welcome any additional feedback, or answer any questions you might have. Have a great Sunday! Mike

Posted 6 days ago

“Placed my order, it arrived in days. great service”

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Posted 6 days ago

Hi Graeme, Thank you so much for your amazing 5-star review! We're thrilled to hear that your order arrived quickly and that you're happy with our service. Our team works hard to ensure a seamless experience, and it’s wonderful to know we've met your expectations. We appreciate your support and look forward to serving you again soon! Best wishes, The Flash Centre Team

Posted 6 days ago

“Purchased an Eizo Monitor which I was delighted to receive the very next day via UPS. Excellent service and communication. Reliable courier. Manythanks!”

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Posted 1 week ago

Hi Daniel, Thank you for your wonderful 5-star review! We're thrilled to hear that you are delighted with your Eizo Monitor and that it arrived so quickly. Our team works hard to ensure excellent service and reliable delivery, so it’s great to know that your experience reflected that. We really appreciate your kind words and look forward to serving you again in the future! Best wishes, The Flash Centre Team

Posted 1 week ago

“Good price, very quick delivery.”

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Posted 2 weeks ago

Thank you for your fantastic 5-star review! We're delighted to hear that you found our prices good and enjoyed the quick delivery. Your satisfaction is our priority, and we’re glad we could meet your expectations. We look forward to serving you again soon! Best wishes, The Flash Centre Team

Posted 2 weeks ago

“Lovely delivery gentlemen, and i love the persoal touch to the email to check delivery was succesful. Will definately be purchasing from here again! Backdrop colours are also acurate to what they show on the photo. Packaging was damaged but i got lucky with no damage to the backdrop so no complaints here!”

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Posted 2 weeks ago

Hi Gemma, Thank you for your lovely 5-star review! We're so pleased to hear that you had a good delivery experience and backdrop colours were just as you expected! We’re happy that everything arrived safely despite the damage to the packaging. Rest assured, if you're product had arrived with issues due to damage in transit, we'd have a replacement on route to you as fast as possible! Best wishes, The Flash Centre Team

Posted 2 weeks ago

“Strobes arrived ahead of schedule. Excellent customer service and delivery service. Already ordered further products as the prices are unbeatable.”

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Posted 2 weeks ago

Hi there, thank you so much for the fantastic 5-star review! We’re thrilled to hear that your strobes arrived ahead of schedule and that you enjoyed excellent customer service and delivery. It’s great to know you’re taking advantage of our unbeatable prices as well! We truly appreciate your continued support and can’t wait to assist you with your next order! Best wishes, The Flash Centre Team

Posted 2 weeks ago

“Incredibly happy with The Flash Centre - I ordered two Colorama rolls and they were delivered within 48 hours, in time for my shoot. I’ve used them before and wouldn’t hesitate to recommend them.”

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Posted 2 weeks ago

Hi Jodi, Thank you so much for the amazing 5-star review! We're thrilled to hear that you were incredibly happy with your recent experience at The Flash Centre. It’s fantastic to know that your order arrived right on time for your shoot! We truly appreciate your continued support and your willingness to recommend us. We can’t wait to assist you again in the future! Best wishes, The Flash Centre Team

Posted 2 weeks ago

“Had the correct product at the right price, with prompt delivery.”

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Posted 2 weeks ago

Hi there, thank you for the wonderful 5-star review! We're delighted to know that you found the correct product at the right price and that our delivery met your expectations. Your satisfaction is our top priority! We appreciate your support and look forward to serving you again in the future! Best wishes, The Flash Centre Team

Posted 2 weeks ago

“Great service, fast delivery, so pleased with the product.”

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Posted 2 weeks ago

Hi Mark, Thank you for the fantastic 5-star review! We're thrilled to hear that you were pleased with our service and fast delivery. It's great to know that you love the product! Your support is greatly appreciated, and we look forward to assisting you again in the future! Best wishes, The Flash Centre Team

Posted 2 weeks ago

“Very happy, speedy delivery A+”

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Posted 2 weeks ago

Hi there, Thank you for the fantastic 5-star review! We're so glad to hear that you were very happy with our speedy delivery. Your satisfaction truly means the world to us! We appreciate your support and can't wait to serve you again in the future! Best wishes, The Flash Centre Team

Posted 2 weeks ago

“My purchase of the Tether Tools Tether Pro USB-C to USB-C Right Angle 31 Ft. (9M) Cable, was fast and Delivered Next Day and a Discount price.”

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Posted 3 weeks ago

Hi Nigel, Thank you so much for the exceptional 5-star review! We’re thrilled to hear that your purchase experience was fast and that you received your order the next day. It’s great to know that you took advantage of our discount as well! We truly appreciate your support and look forward to assisting you again soon! Best wishes, The Flash Centre Team

Posted 3 weeks ago

“Great service”

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Posted 3 weeks ago

Hi Eddie, Thank you for the 5-star review! We're delighted to hear that you received great service from us. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We truly appreciate your support and look forward to assisting you again in the future! Best wishes, The Flash Centre Team

Posted 3 weeks ago

“Brilliant service. Thank you Kevin.”

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Posted 3 weeks ago

Hi Chris, Thank you for the brilliant 5-star review! We're delighted to hear that you received fantastic service from Kevin. Our team is dedicated to providing the best experience possible, and your kind words mean a lot to us. We truly appreciate your support and look forward to welcoming you back soon! Best wishes, The Flash Centre Team

Posted 3 weeks ago

“Well packed and quick delivery”

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Posted 3 weeks ago

Hi there, Thank you for the fantastic 5-star review! We're thrilled to hear that your order was well packed and delivered quickly. Ensuring our customers receive their items safely and promptly is very important to us. We truly appreciate your support and look forward to serving you again in the future! Best wishes, The Flash Centre Team

Posted 3 weeks ago

“Quick delivery although the UPS driver left the item at the door without a signature!”

Helpful Report

Posted 3 weeks ago

Hi Ian, Thank you for taking the time to leave us a 5-star review! We're glad to hear that your delivery was quick. We appreciate your feedback regarding the UPS driver's handling of the package. Your insights help us improve our service moving forward, and rest assured we'll report this to UPS in the hope of improving things next time. Thanks again for your support, and we look forward to serving you again soon! Best wishes, The Flash Centre Team

Posted 3 weeks ago

“Superfast delivery and great flashgun thank you”

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Posted 3 weeks ago

Hi Stephen, Thank you so much for your amazing 5-star review! We're thrilled to hear that you experienced superfast delivery and are pleased with your flashgun. Making sure our customers receive their orders quickly and efficiently is what we strive for. We truly appreciate your support and look forward to serving you again in the future! Best wishes, The Flash Centre Team

Posted 3 weeks ago

“Life not always smooth & don't work out as you expect but have say The Flash centre staff have been so helpful & accommodating Thank you”

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Posted 4 weeks ago

Hi there, thank you so much for the kind 5-star review! We're really pleased to hear that our team has been helpful and accommodating during your experience with us. Life can indeed throw some curveballs, but we're pleased to hear we made things a bit easier for you. We truly appreciate your support and look forward to assisting you again in the future! Best wishes, The Flash Centre Team

Posted 4 weeks ago

“Consistent, rapid service. Always happy to order again.”

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Posted 1 month ago

Hi Adam, Thank you for the wonderful 5-star review! We're delighted to hear that you find our service consistent and rapid. It's always great to know that you're happy with your experience and ready to order again. We truly appreciate your support and look forward to serving you once more in the future! Best wishes, The Flash Centre Team

Posted 1 month ago

“Great prices and quick delivery.”

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Posted 1 month ago

Hi Geoff, Thank you for the 5-star review! We're happy to hear that you found our prices to be great and that your delivery was quick. Providing excellent value and speedy service is our top priority. We appreciate your support and can't wait to serve you again soon! Best regards, The Flash Centre Team

Posted 1 month ago

“Excellent”

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Posted 1 month ago

Hi Khosro, Thank you for the fantastic 5-star review! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is what we strive for every day. We truly appreciate your support and look forward to serving you again soon! Best wishes, The Flash Centre Team

Posted 1 month ago

The Flash Centre is rated 4.9 based on 814 reviews