The Fireplace Warehouse Reviews

Name: The Fireplace Warehouse
Address: 215/233 Accrington RoadBurnley, 215/233 Accrington RoadBurnley, Burnley
Rating: 4.34

4.3 Rating 276 Reviews

84 %

of reviewers recommend The Fireplace Warehouse

Company Reviews

Metrics

Info

4.3

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

01282 832550

Email:

neild@thefireplacewarehouse.co.uk

Location:

215/233 Accrington RoadBurnley,
215/233 Accrington RoadBurnley
Burnley
BB11 5ES

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The Fireplace Warehouse 5 star review on 26th March 2022

Anonymous

AMAZING! The fireplace we had installed last week is just simply beautiful. For many years we thought of having a gas wood burner with a new fireplace installed however we could not face the decision making and the anticipated mess! However, we were so wrong. The Fireplace Warehouse had been recommended to us by the owner of building and plumbing company I use regularly in my job; he had had an excellent experience with them and he is actually in the trade so we were happy to check out his recommendation. I think it speaks volumes when other trades recommend. On arriving at the showroom in Burnley we were guided to the fireplaces and wood burners appropriate for our home's needs and are so grateful to David Haworth who "held our hands", played referee (!) and for informing us of the different alternatives but also advising us of the most practical solutions. Once the survey was carried out some ten days after visiting the showroom, David went through everything again with us. He was so patient with me he deserved a medal! David explained the whole process and what it would involve. We were given the option to arrange some of the preparation work ourselves if we so wished - as I have excellent contacts in the trade through my job we opted to arrange to have the chimney swept, we had the scaffolding erected to allow for the flue liner to be inserted, we had a trench dug around our property from the gas box to the lounge (as we have tiled floors through out we could not go under the floor) and arranged the skip. David would have arranged these preparation works if we needed him to and for some that could be a very good option. We were advised by David the process would take two days for the installation and we should pay the installer direct. Installation Day arrived - I cannot thank Steve Dewhurst and his assistant, Micky enough. They were brilliant. Turned up at the appointed time, laid out coverings on my floors to protect them, such clean, efficient workers. They kept the mess to an absolute minimum which lets face it soot and bricks and crap are not the cleanest of materials yet they made it look effortless. They worked so hard - two long days but got it done. They managed to lay the gas pipe so it was discreet and well hidden so aesthetically you would not notice it, but within the safety guidelines. I am attaching some photos to show the height they had to climb up the scaffolding just to drop the flue liner down and did it with no complaints. They were truly amazing and I now have the fireplace of my dreams with the most beautiful wood burner, mood lighting behind and gorgeous grey tiles in the background - please see the photos taken day and night! Just got to sort the rest of the room out now - more decisions! THANK YOU DAVID, STEVE AND MICKY - SIMPLY THE BEST. Maria & Paul, Parbold

The Fireplace Warehouse 5 star review on 14th June 2016

Maria Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was searching for a log burner to replace my old living flame gas fire and finally ended up at Fireplace Warehouse at Hazel Grove and spoke to Mike who was very knowledgable and friendly, after discussing our preferences he showed some really nice burners, one of which was a Fireline model FQ5W which we chose with a Limestone hearth and plinth, I was kept up to date with the fitting plans and on recommendation from my son who had a log burner fitted two years earlier I requested that Glen Campbell fit the burner ! On 23rd September Glen and his colleague arrived early and got to work, there was a small problem with a large Rooks nest but that was resolved by a local chimney sweep. Glen worked really hard and did a fantastic job, the fireplace and burner looks awesome we are so pleased with his work I would highly recommend him to fit a new log burner if you are looking to have one fitted! All in all the service and products received from Fireplace Warehouse was superb I would give them 5 stars !”

Helpful Report

Posted 2 years ago

“AVOID- READ FULL REVIEW We ordered a full electric suit at over £2000. The fireplace warehouse were all very polite and helpful when selling the fireplace to us but once we had paid I think all customer service went out the window. We had the fireplace fitted on 5th September 2022 and the fitter sat in his van mostly while his apprentice did the fitting. The fireplace was fitted slanted with one side touching the floor and the other side about an inch away from the floor, leaving us with a £2000, eye-sore. I spoke to the fitter at the time of fitting, they refused to rectify it and got very aggressive and threatening about it. He acknowledged the issue but barked at us that we had to speak to fireplace warehouse to get it resolved. On speaking to fire place warehouse we were asked to send them some pictures which we did. We were then asked to send more pictures which we did. We then had to chase them numerous times before there agreed they would fix it. A date was set for them to fix the issue and suddenly on the day they were due to fix it, this was cancelled because fitter was poorly (this was 5 weeks after the fire place was fitted). We were then told that the fitter only worked one day a week so we would have to wait another week. 6 weeks after the fireplace was fitted, when the fitter eventually came, he told us that he had not been sent to fix it but to take some pictures with a spirit level. He spent about 5 minutes at our house and then left, he told us he knew nothing about it and there was no point in speaking to him. Despite him knowing nothing, his mannerism and appearance suggesting otherwise, the fireplace warehouse have since advised that he is one of the senior managers. On phoning the Fireplace warehouse they told us that they were under the impression he was coming to fix the fireplace and they would call me back. Later that day I received e-mails from a John Hobson saying they had no intention of fixing the fireplace. They spent 6 weeks spinning us lies and delays, I believe with no intention of fixing the issue. They have taken no ownership or responsibility. They have left us feeling like they have vandalised our home and I have spent a number of nights trying to console my partner who has been in tears on several occasions, especially after speaking to the fireplace warehouse by phone. We are currently taking legal advise, on how we can recover the £2000 plus we paid to them and what steps we will need to take the have the Fireplace removed so that a reputable company can install a fireplace competently.”

Helpful Report

Posted 2 years ago

“Uncaring Unable to adjust to individual needs A bunch of brainless robots who know only how to grab money”

Helpful Report

Posted 2 years ago

“Delivered a fireplace suite with a very small chip on it and replaced it on the next lorry run ( I live in Berkshire so miles away from Burnley depot.) then I found I ordered the wrong type of gas fire which they agreed to swap with no xtra cost. I can’t fault the service, although a bit slow replying to emails so best to phone.”

Helpful Report

Posted 2 years ago

“Would like to pass on our thanks for our new fireplace installed today 28/07/22. not only was the fireplace installed ahead of schedule .the fitting team were polite,tidy and very professional.would not hesitate in recommending yourselves.thank you”

Helpful Report

Posted 2 years ago

“We are inour 70s and needed a fire so we didn't have to bend down to,ight. The advice we got was excellent. We chose a legend fire this was installed in two hours and nit a speck of dust afterwards. The fitters were brilliant. After a week it stopped working and Fireplace Warehouse were brilliant they got in touch with legends who are locally based Blackburn and engineer been out it is now sorted. Well done Fireplace warehouse.”

Helpful Report

Posted 2 years ago

“Do NOT buy from here!! Firstly I was advised to buy a fire that did not fit & then had to contact the shop on numerous occasions for my refund!! It took a month to finally get my money back, despite being told initially it would only be a few days. I think they thought I'd just 'forget' they had my money! Despite my numerous contacts with them I am still waiting for some kind of explanation! Dreadful service”

Helpful Report

Posted 2 years ago

“Very helpful and knowledgeable staff, no hard sell so made it easier to choose a fire stove without any pressure. Quality product for a decent price and extremely happy with the end result, must give a nod to the fitters, excellent service all round, clean, tidy despite the nature of the job, helpful and thorough.... certainly recommended.”

Helpful Report

Posted 2 years ago

“Fantastic service!! From start to finish. We chose a multi fuel stove and wanted a log store underneath the hearth. The sales team were really knowledgeable and anything they strut sure on they were able to get the inti needed. They came out to measure up and look at work needed with the flu and chimney etc and were so professional. Our hats go off to S Dewhurst and his team for all the hard work they did fitting the fire and surround. They did an amazing job and made the log store just how I wanted it. They were on. Time and always helpful with how to use the fire correctly. They cleaned up after themselves and left everything neat and tidy so pr9ffesuonal and lovely funny guys who made it easy to have around when doing the work. Thankyou so much we love it!! Mrs dianne jolly”

Helpful Report

Posted 2 years ago

“Called in on the 14/2/22 and spoke to Helen. We explained what we were looking for and she showed us several options. With no sales pressure we made our decision and was given a delivery and fitting date in March. The fire has been fitted and we are very satisfied.Thank you to Helen and the fitters.”

Helpful Report

Posted 2 years ago

“Courteous staff and quality fire and fireplace.. very happy.”

Helpful Report

Posted 2 years ago

“Thank you the fire will look great in my house I am building and the service and deliver was first class”

Helpful Report

Posted 2 years ago

“Excellent service. Delivery arrived on time stated. Drivers very polite and helpful”

Helpful Report

Posted 3 years ago

“Pleased with my order and delivery good service and immediate answer when I rang the company”

Helpful Report

Posted 3 years ago

“The actual companies customer service has been helpful and patient, guided me through the financing process and was communicable.. however, having still not received an item I brought on 15th November 2021, it has been disappointing finding that every time I ring up and being told the item will be delivered to your warehouse ‘tomorrow’, and it being over a month later, that actually, the order I placed was for an item that has not been in stock for over a month. Like I said above, eventually, someone I spoke to finally told me that the item is not in stock and so the answer is that they don’t know when it will be delivered, that was very helpful to know. That being said, if the item was not in stock, i should have been informed that I was preordering an item and not ordering an in stock item. This was a Christmas gift for my partner and so it has been a disappointing outcome.”

Helpful Report

Posted 3 years ago

“I ordered a new marble fireplace on the website at 10pm one Sunday night. At 10:45pm, I had a personal email from the website manager, Neil I think it was. This was not the automated one & to be honest I was astounded that someone would take the tike, out of hours to respond. We received the fireplace 5 days later and as per the mangers email conservation, it looked incredible - far better than the website images suggested. The two delivery lads were more than helpful and even moved my existing fireplace as they could see I was struggling to move it with my wife. This was a FIVE star service from start to finish & if I could give a TEN star review, I would do. It was a refreshing change to deal with 'humans' who actually care about their customers”

Helpful Report

Posted 3 years ago

“I would definitely recommend this company, no pushy sales and Donna who sold us the fire was so helpful from start to finish especially with advice with the media wall we wanted the fire to fit in. I never usually take the time to review a company but we are over the moon with the fire and the service from them.”

Helpful Report

Posted 3 years ago

“Excellent speedy delivery”

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Posted 3 years ago

“Helen in sales was brilliant. From my first phone call right through to our fire being delivered, Helen was patient, polite and incredibly helpful. It’s not often these days that you get customer service of this standard. Cannot recommend highly enough.”

Helpful Report

Posted 3 years ago

“Wonderful. I found everything 5star . From initial discussion, ordering,delivery and installing by Steve and Dave the slave. Thank you. I would certainly recommend Fireplace Warehouse”

Helpful Report

Posted 3 years ago

The Fireplace Warehouse is rated 4.3 based on 276 reviews