The Fireplace Warehouse Reviews

Name: The Fireplace Warehouse
Address: 215/233 Accrington RoadBurnley, 215/233 Accrington RoadBurnley, Burnley
Rating: 4.34

4.3 Rating 276 Reviews

84 %

of reviewers recommend The Fireplace Warehouse

Company Reviews

Metrics

Info

4.3

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

01282 832550

Email:

neild@thefireplacewarehouse.co.uk

Location:

215/233 Accrington RoadBurnley,
215/233 Accrington RoadBurnley
Burnley
BB11 5ES

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The Fireplace Warehouse 5 star review on 26th March 2022

Anonymous

AMAZING! The fireplace we had installed last week is just simply beautiful. For many years we thought of having a gas wood burner with a new fireplace installed however we could not face the decision making and the anticipated mess! However, we were so wrong. The Fireplace Warehouse had been recommended to us by the owner of building and plumbing company I use regularly in my job; he had had an excellent experience with them and he is actually in the trade so we were happy to check out his recommendation. I think it speaks volumes when other trades recommend. On arriving at the showroom in Burnley we were guided to the fireplaces and wood burners appropriate for our home's needs and are so grateful to David Haworth who "held our hands", played referee (!) and for informing us of the different alternatives but also advising us of the most practical solutions. Once the survey was carried out some ten days after visiting the showroom, David went through everything again with us. He was so patient with me he deserved a medal! David explained the whole process and what it would involve. We were given the option to arrange some of the preparation work ourselves if we so wished - as I have excellent contacts in the trade through my job we opted to arrange to have the chimney swept, we had the scaffolding erected to allow for the flue liner to be inserted, we had a trench dug around our property from the gas box to the lounge (as we have tiled floors through out we could not go under the floor) and arranged the skip. David would have arranged these preparation works if we needed him to and for some that could be a very good option. We were advised by David the process would take two days for the installation and we should pay the installer direct. Installation Day arrived - I cannot thank Steve Dewhurst and his assistant, Micky enough. They were brilliant. Turned up at the appointed time, laid out coverings on my floors to protect them, such clean, efficient workers. They kept the mess to an absolute minimum which lets face it soot and bricks and crap are not the cleanest of materials yet they made it look effortless. They worked so hard - two long days but got it done. They managed to lay the gas pipe so it was discreet and well hidden so aesthetically you would not notice it, but within the safety guidelines. I am attaching some photos to show the height they had to climb up the scaffolding just to drop the flue liner down and did it with no complaints. They were truly amazing and I now have the fireplace of my dreams with the most beautiful wood burner, mood lighting behind and gorgeous grey tiles in the background - please see the photos taken day and night! Just got to sort the rest of the room out now - more decisions! THANK YOU DAVID, STEVE AND MICKY - SIMPLY THE BEST. Maria & Paul, Parbold

The Fireplace Warehouse 5 star review on 14th June 2016

Maria Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was excellent, and the Price of the product was exceptional. Overall completely satisfied. We will continue to use Fireplace Warehouse. Thank you.”

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Posted 9 years ago

“I ordered a pebble set for my parents Legend Spirit gas fire, they came within two working days & fit perfectly. My parents are delighted & so am I. Five star service,”

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Posted 9 years ago

“After ordering the fireplace I received no update whatsoever, I didn't even receive a delivery date it just turned up and luckily there was somebody there to receive it.”

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Posted 9 years ago

Hello Mr Shadwick, thank you for your review & comments. Unfortunately once an item leaves us, we are at the mercy of the delivery company. They are normally very good & contact customers to arrange a mutual delivery day. Due to the size & weight of the stone fireplaces, the delivery companies normally dont just turn up as they then have to re-schedule. This costs them time & money. I have spoken to them & they tell me that they did arrange to deliver on a specific day for you. I am not sure just where the communications broke down but can only apologise that the delivery was not up to the high standards that we have come to expect Kind regards The Fireplace Warehouse Online team

Posted 9 years ago

“I bought one of your Orbe limestone fireplaces from your eBay site. Can I just say that it is far better than I ever expected for the money. Brilliant quality & looks much more expensive than it was. It was delivered in 6 days, quicker than expected & the delivery company was very good, ringing me & booking a delivery day beforehand. It makes a refreshing change to deal with such a friendly company & I will have no hesitation in telling my friends about you - Thank you, David Wilkinson”

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Posted 9 years ago

“Excellent service, received parts within a couple Of days of ordering”

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Posted 10 years ago

“I received the wrong goods so called to tell you. I was asked to send the goods back so that the correct item could be sent out. I did this which cost me £17. I have receipt for this so expect to be reimbursed. Is there an e mail if can scan this receipt to? And how long until I receive the correct item? I ordered a chrome fireguard.”

Helpful Report

Posted 10 years ago

Hello Sally, we received the fireguard back Thursday PM. Unfortunately the manufacturer misread the order & sent the wrong colour. Please accept our apologies. The correct fireguard has been ordered & should be with you in a couple of days. We will, of course, refund your return postage - please email this to me at: neild@thefireplacewarehouse.co.uk I will arrange o get this refunded back to you. Kind regards Neil - The Fireplace Warehouse Online Team

Posted 10 years ago

“We are more than happy with our fireplace and would certainly recommend you to friends and family? Looks stunning now fitted ? Thanks”

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Posted 10 years ago

“We are very pleased with this fireplace except for a small slight cut on the front near the top.”

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Posted 10 years ago

Thank you for your review. I note that you say that there was a small 'cut?' on the fireplace top. As this is a boxed item ready to go straight out, we dont see the item before dispatch. I have looked at our customer services log & also note that you haven't been in touch with us about this, so this review is the first that we were aware of a possible problem. If you could kindly get in touch with our customer service team, then they will take a look at it for you. Regards The Fireplace Warehouse Online Team

Posted 10 years ago

“We are very pleased with this fireplace except for a small slight cut on the front near the top.”

Helpful Report

Posted 10 years ago

“Excellent service from start to finish,product was easy to order and delivered within the timescale given to us. Unfortunately a part was damaged within the packaging,email back to company resolved this issue and a replacement was with us within three days.first class service. A rarity these days.”

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Posted 10 years ago

“Unfortunately although I ordered the fireguard back on the 16th December I have not yet received it. I have had to chase a reply to my emails by telephone trying to find out when I will receive it. Communication has been poor.”

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Posted 10 years ago

Hi there, The manufacturers were unfortunately caught short due to the high demand of these items, prior to Christmas. As you ordered very close to the Christmas break, we were unable to get one out to you in time. Our Operations Director emailed you on the 19th to advise of the delay, as did the customer service team on two separate occasions after this, but received no reply from you. As soon as the new stocks arrived during the first week of January, these were dispatched straight away & we believe that you have now received the item & appear to be happy with your purchase Kind regards The Fireplace Warehouse Online Team

Posted 10 years ago

“Bought a Burley stove from fireplace warehouse in December. Neil beat all other local prices and the stove was ready for collection on time (although the mature lady in the shop was a bit miserable). On unwrapping I found a couple of problems with wrong size flue provided and cracked glass.these were promptly sorted out by fireplace warehouse. The mark of a good company is when things do go wrong that they have the ability to sort problems out quickly without fuss, this they did admirably.”

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Posted 10 years ago

“Bought as a Xmas present for my son, he was very happy with the product. The delivery service was excellent and easy to see where the driver was up and the predicted delivery time was accurate. Although the size of the packaging was a tad excessive ..thought I was getting a washing machine instead og a small log holder. But cannot complain about the product or the delivery service. Excellent thank you”

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Posted 10 years ago

“This little converter for the remote controlled unit is very welcome, as it replaces the expensive battery at a much reduced cost. Glad to discover it and recommend. Service was impeccable amid the Christmas postal rush. Thank you.”

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Posted 10 years ago

“Prompt delivery and an excellent high quality product at a great price, can highly recommend many thanks”

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Posted 10 years ago

“Hello, We are very happy with our purchase; however two halogen lights are missing from our fire place package and the switch button is also missing from the set. Could you please help us? Thank you!! Lina”

Helpful Report

Posted 10 years ago

Hi Lina Many thanks for your review & to let us know that the lights are missing. I will log a customer service for this in the morning when I am in the office. The main warehouse is closed until the 5th January due to the Christmas break, but we will get them sent out by return as soon as they re-open Thank you gain Kind regards Neil

Posted 10 years ago

“Purchased a sunvision 8kw stove from your selfs to find after a week of use ( following the manufactures guidlines of breaking in with small fires ), I noticed a hairline crack in the rear fire brick which slowly developed into a large crack. I then noticed that the side firebricks had warped and where bowing out wards, again cracking heavily. I then rang up burnley fireplace warehouse and advised them of my issues. I was told that and I quote "the fire bricks don't just crack YOU must of caused the damage by being too rough throwing logs on when refuelling the stove". Which is a load of cobblers as I reload the fire and take care when doing so. The issue is with below standard firebricks which arnt fit for purpose. The woman whom I spoke with was very abrupt on the phone. Which was upsetting as I paid in full for my stove and I feel that I have been let down by burnley fireplace warehouse. I was then told to ring back with my pruchase order number, which I did stright away where no one answered, I've since rang back on many occasions again with no answer. I even left an answer machine message with my contact details and my issues but again no contact. To be honest I'm fuming, with regards to customer satisfaction it's a discrace, I'm in the process of seeking legal advise and leasing with trading standards . And I won't be stopping there, I'm sure people would like to hear of this so a nice twitter feeds on the cards too.”

Helpful Report

Posted 10 years ago

Hi Andrew, Thanks for your review, we take every review seriously & believe that if we can put right things that don't go to plan, then it will make us a better company. As it is the weekend & the Christmas period next week, I have staff on holiday but I will get this looked in to. Firebricks are classed as a consumable item & the manufacturers do not cover these under warranty & it is quite normal for them to crack. However, as it is such a short space of time since you bought & installed your stove, we will replace the firebricks for you as a gesture of goodwill. Again, due to the Christmas break, the manufacturers do not return until the new year. It will be the 2nd week of January before I can obtain replacements. It is quite safe & is okay to use the stove as usual until the firebricks arrive & the can confirm that the cracking is purely asthetic. It is only when, in time, they crumble & disintegrate that you should not use the stove. In the meantime, please accept my sincere apologies that our after care service did not live up to its usual high standards & we will look in to this to improve things On behalf of The Fireplace Warehouse, I would like to wish you a very Merry Christmas & we will speak to you in the New Year Kind regards - Neil (The Fireplace Warehouse (Burnley))

Posted 10 years ago

“Quality matched the description. Delivery on agreed day. Goods packaged extremely well. Very happy with purchase as a Xmas present. Would recommend the product and service.”

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Posted 10 years ago

“The 5 burner stainless steel barbeque that we ordered was good value for money and quite easy to assemble”

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Posted 10 years ago

“The fireplace looks amazing in our sitting room.Thanks for a smooth transaction”

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Posted 10 years ago

The Fireplace Warehouse is rated 4.3 based on 276 reviews