The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 757 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful feathers. Arrived very quickly. Packaged very well. Will definitely be using again!”

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Posted 5 years ago

“I received my order the very next day, packed so carefully in a good sturdy box. The feathers were of excellent condition, and I will definitely buy from this company again. I would recommend anyone else to purchase from this company, as they obviously take great pride in their products that they pick and pack. Thank you”

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Posted 5 years ago

“items exactly as described , excellent delivery service and product packed with care.. Sure to do business again”

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Posted 5 years ago

“Very efficient, good customer service.”

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Posted 5 years ago

“Very good quality, highly recommended.”

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Posted 5 years ago

“I ordered these and they came really swiftly and were packaged well. There were loads of feathers and our finished product looks amazing. The only bad thing is that quite a few of the feathers were unusable because they were messed up. Whether that was from the bag they came in or they were just not great feathers before they went into the box I don’t know”

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Posted 5 years ago

“The Ostrich feathers were excellent quality and colours just as online. Arrived swiftly and well packaged. Very good service.”

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Posted 5 years ago

“Very helpful. Went above board to advise which feathers would be best for our company”

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Posted 5 years ago

“My red and black boa arrived perfectly lush and no shredding at all. The purple one is sparce (half the lushness of the red and black), shorter feathers and they keep falling off. For the money paid, the latter was more like a cheap boa which was very disappointing. I had paid £10 for speedy delivery and received my items within two days which was great.”

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Posted 5 years ago

I am sorry you are not happy with the quality of your purple Party boa. It isn't the same product as your two tone boa which is a 5 ply deluxe boa. The purple party boa is a product made as a more affordable option, it states in the description of the product that it is made with shorter Ostrich which is why they are cheaper than the deluxe versions. I might expect a small amount of shedding initially as these items are made to order but this should settle as any loose strands come free. If you would like to return your purple boa then please let me know by email and I will send you our returns address, we can either exchange or refund accordingly. If you are using the boas together and want them to look similar then I would advise exchanging it for a 5 Ply deluxe boa which would then be comparable, there would obviously be a price difference to pay for this option. I hope this answers any questions and please contact us direct by email if you need any further help.

Posted 5 years ago

“Quick delivery, photos were accurate re colour -I had to match a difficult shade of red, and the feathers were exactly the right colour.”

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Posted 5 years ago

“Always a very friendly and helpful service and the feathers are second to none.”

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Posted 5 years ago

“Love the colour & quality of the feathers received. They’re always sent in lovely packaging too so it’s a joy to receive them.”

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Posted 5 years ago

“Just love it! Perfect Father's Day present! Arrived from the UK to US (Philadelphia, PA) quickly and in perfect condition.”

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Posted 5 years ago

“I ordered coque and burnt ostrich feathers. The colours were exactly as expected. Amazing customer service, ordered by telephone on Friday and delivered in Jersey on Monday. Highly recommended”

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Posted 5 years ago

“Great very easy to order and arrived within days!”

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Posted 5 years ago

“Order was delivered within 2 days. Everything was better than expected. Am absolutely delighted.”

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Posted 5 years ago

“very happy with the packaging and speed of delivery but just a bit disappointed that I needed to buy more than I needed to get above the £30 minimum order”

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Posted 5 years ago

“Good products and service, arrived quickly.”

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Posted 5 years ago

“Appreciate prompt delivery and very satisfied with the quality of the product, thank you!”

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Posted 5 years ago

“The product was better that photographed on the website. Though the delivery took a bit longer than I expected - I paid for express delivery - I am generally happy with the product.”

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Posted 5 years ago

The Feather Factory is rated 4.9 based on 757 reviews