The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 757 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazingly helpful and efficient. Managed to deliver within a strict timeline. Products received were of a high standard. Would recommend.”

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Posted 9 years ago

“excellent service will defo use again .. Thank you”

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Posted 9 years ago

“Great service, from the minute I spoke to you, good advice, and lots of help regarding products. My only complaint is that there is no trade price list - quite hard when trying to make a profit on a commissioned product? The products are good.”

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Posted 9 years ago

Hi Sarah. Thanks for your positive comments, I'm glad you like the products. Please contact us again regarding future orders and I can assign you trade discount codes as necessary which you will then be able to see online. Thanks for your custom.

Posted 9 years ago

“Quality of the Boa fabulous, ordered before lunch and delivered next morning, would definitely recommend”

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Posted 9 years ago

“Great fast service with fabulous communications and excellent quality feathers. Thanks a million”

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Posted 9 years ago

“So pleased with my feather brooches which I ordered online for myself and the family for a wedding where feathers are part of the dress code. They are of a brilliant quality and very stylish - both for men and women. Arrived beautifully packed. All in all a very good experience and would definitely not hesitate to recommend to friends or to use again should the opportunity arise.”

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Posted 9 years ago

“I was very pleased with the quality and prompt arrival of the goods ordered. My only criticisim, if I had one is that I did try to order on line, but the system wouldnt allow it.”

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Posted 9 years ago

“As always love your feathers & just what I wanted x”

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Posted 9 years ago

“Ordered two cocktail brooches and a hat mount. They were fabulous. Also ordered the red partridge feathers again lovely though would have preferred feathers on both sides Staff very pleasant and goods arrived quickly and well packed.”

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Posted 9 years ago

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Posted 9 years ago

“I had ordered feathers on the internet from another company over the weekend only to have a phone call on the Monday morning to say they had none in stock. I called the Feather Factory who had all the feathers in stock and could deliver them in time for the function. It was good to be able to talk to someone.”

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Posted 9 years ago

“Thank yo so very much. My Feathers are beautiful. There are oodles of them! So far I have trimmed a crochet hat I made and strung some around fairy lights. Brooch adorable. Pinned to hat at present.”

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Posted 9 years ago

“I am very impressed with the items i have received very well packaged in the presentation. I will most certainly buy again.”

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Posted 9 years ago

“The order was despatched like lightning! Impressive. The feathers are well packaged, none bent or broken in the post. Brooch holders are brilliant as the only other place I can source them is from Germany at a much higher price.”

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Posted 9 years ago

“The feathers I ordered arrived quickly & in excellent condition. They were very carefully packed to maintain quality. Service is excellent.”

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Posted 9 years ago

“Very helpful and a fast turnaround. Many thanks”

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Posted 9 years ago

“Have looked for months for little 'quivers' to put feathers in to make a hackle. The Feather Factory came up trumps - they are great!! Thank you!!!”

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Posted 9 years ago

“Feathers in excellent condition. Good value and very fast delivery.”

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Posted 9 years ago

“Excellent service, the feathers came quicker than expected. I would order again in the future.”

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Posted 9 years ago

“Excellent - in both product and service. I would highly recommend this company.”

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Posted 9 years ago

The Feather Factory is rated 4.9 based on 757 reviews