The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 757 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the feathers I've bought my for my new hat . I have a unique hat & the feathers just make it even more unique . Service was great too .”

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Posted 6 years ago

“Asking for a review before I received the articles is very back to front. I waited 7 days from the advice dispatch date”

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Posted 6 years ago

“Instant reply with delivery the next day. Pretty good service. Highly recommended.”

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Posted 6 years ago

“Thank you for being an efficient company! My requirements were dealt with professionally and courteously and I will recommend anyone looking for your products to approach you immediately.”

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Posted 6 years ago

“Fantastic service and good quality feathers.”

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Posted 6 years ago

“Delighted with all 3 broaches received. Excellent items very reasonably priced. Thank you so much Cheryl”

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Posted 6 years ago

“Excellent service. Product is even better than I expected and delivery was spot on.”

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Posted 6 years ago

“just what I wanted, great. Recommended by a friend who is a milliner ( why did I not ask her before!!!!!!!!!! )”

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Posted 6 years ago

“Your employee was very helpful with my feather color query. Great feathers, super speedy delivery, great service”

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Posted 6 years ago

“Really fast and helpful. Great products and lovely staff!”

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Posted 6 years ago

“Excellent service, fast and efficient.”

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Posted 6 years ago

“The feather factory were very helpful, they understood what I wanted and supplied a product to suit. Their customer service is exceptional.”

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Posted 6 years ago

“feathers are very lovely - large, fluffy and colourful!”

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Posted 6 years ago

“The quality of the feathers are far better than I expected and fantastic service. Always prompt delivery and well packaged. Highly recommend ordering from these guys. I had ordered previously through other sites but wouldn't go anywhere else now. Fantastic site.”

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Posted 6 years ago

“Great quick service. Superb quality”

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Posted 6 years ago

“great quality feathers and quick delivery. but wish you would display all the colours of the feather such as the ostrich and peacock ones. i have to return the bleached peacock ones as they don't look as good as they do online and the ostrich ones as they didn't have the colour displayed on the site but bought anyway in a rush.”

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Posted 6 years ago

Thank you for your feedback, I will reply direct with return details and we can either refund or exchange as required

Posted 6 years ago

“Very disappointed. Item was of poor quality compared to the picture advertising it. Also ordered a gift box to go with a feather pen I also ordered, was charged for it but no gift box came.”

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Posted 6 years ago

I'm sorry you did not receive your pen in a gift box, there has been an error in packing with this. I shall email you direct with details of refund for this or if you would prefer us to send out a boxed alternative.

Posted 6 years ago

“Isn't this request premature? According to your tracking it just got to the mail yesterday and it has a long way to travel to Indiana. I don't expect it before Christmas.”

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Posted 6 years ago

I'm sorry you have received a request for a review before you have received your order, unfortunately this does sometimes happen with our overseas orders, I will look into lengthening the timescale from ordering to review request to prevent this happening. Hopefully you may consider adjusting your review when you receive your items. Your order was dispatched on the 13th December, we do advise allowing approximately 15 working days for delivery to the US. Please see our delivery terms if required https://www.thefeatherfactory.co.uk/page/delivery-amp-returns/27/ Thank you for your feedback

Posted 6 years ago

“Impressive quality feathers. One Reeves! Very expensive! Immaculate however. Beautifully packed . Shall order again Thankyou.”

The Feather Factory 5 star review on 17th December 2018

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Posted 6 years ago

“Absolutely fantastic service and such beautiful feathers. I certainly recommend the feather factory.”

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Posted 6 years ago

The Feather Factory is rated 4.9 based on 757 reviews