The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 752 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

Write Your review

Tell us how The Feather Factory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Feather Factory 5 star review on 29th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consistently the best quality and faultless customer service”

Helpful Report

Posted 4 months ago

“Product is spot on but the help & service from the staff at Feather Factory is fangastic. Very patient and helpful. Thank you”

Helpful Report

Posted 5 months ago

“Beautiful feathers x”

Helpful Report

Posted 6 months ago

“I regularly purchase feathers for dance wear and the product quality is amazing! You can buy cheaper products from other retailers but they simply don’t come close. The colour quality and feel is far superior to any others I’ve used before. Never had any issues with delivery. Overall, excellent quality products and service.”

Helpful Report

Posted 6 months ago

“Very good service”

Helpful Report

Posted 6 months ago

“Excellent service. Very helpful when I rang to get answers to a few questions. Very quick delivery. The feather boa well made perfect match to my fabric.”

Helpful Report

Posted 7 months ago

“Good quality products and a very efficient service”

Helpful Report

Posted 8 months ago

“Always great quality, beautiful colours and efficient service”

Helpful Report

Posted 8 months ago

“Excellent service received. Before I placed my order I rang to see if the item was in stock. When I was told it was I placed the order and received it the next day without upgrading postage. Quality of the product is excellent”

Helpful Report

Posted 8 months ago

“Perfect condition, but i bought 6 feathers which cost me l£93 which did included post, but extremely pricey”

Helpful Report

Posted 8 months ago

Thank you for your feedback. Due to the high price of raw ostrich material we have to charge accordingly for these feathers. All of our products are handmade in Devon UK, right here at The Feather Factory, we dye and manufacture all of our products in the UK allowing us to provide the highest quality.

Posted 8 months ago

“Have used feather factory for my millinery supplies for many years. They are always helpful, and ship the products very quickly. Really do recommend them.”

Helpful Report

Posted 9 months ago

“Always nice quality, as described, securely packaged and quickly delivered.”

Helpful Report

Posted 9 months ago

“Great company, great communication and very fast delivery - Thank you”

Helpful Report

Posted 10 months ago

“Unsure why I'm being asked for a review when I have yet to receive the item I ordered?”

Helpful Report

Posted 10 months ago

I'm sorry you haven't received your order yet, it was dispatched on the 29th of January so I would have expected it to be with you by now. I will email you directly to discuss how you would like us to proceed.

Posted 10 months ago

“Very fast delivery. Carefully packed . Nice finish this is my second order and will be ordering more”

Helpful Report

Posted 11 months ago

“Absolutely lovely firm to deal with. Helped me sort out what I needed to buy, made the buying process easy and delivered promptly. Great customer service”

Helpful Report

Posted 11 months ago

“I bought this ostrich feather to put on to a dress. I decided on the 4 ply because I wanted it to look full. I attached it on the back through the rope in the middle. I've worn it to a party and I got loads of compliments. It's a beautiful feather and I can easily take it off and attach it to something else. Great communication with the Feather Factory and very fast delivery.”

Helpful Report

Posted 11 months ago

“Excellent product. After purchasing several inferior similar items from other suppliers l am thrilled with this item. Arrived quickly. Quite pricey but excellent quality so well worth it.”

Helpful Report

Posted 1 year ago

“Order received and feathers look amazing!”

Helpful Report

Posted 1 year ago

Dear Mary. I’m sorry you haven’t received your order yet, it has been sent Royal Mail first class and I would have expected it to be with you by now, I will email you directly to resolve. Kind regards Gillian

Posted 1 year ago

“Very quick efficient service. Lovely well presented feathers. So good to buy from UK producer. Thankyou.”

Helpful Report

Posted 1 year ago

The Feather Factory is rated 4.9 based on 752 reviews