The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 757 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient service with pleasant well informed staff. I actually ordered my items on line in the wrong colour by mistake. The Factory readily agreed to replace them which they did without delay. Very good experience.”

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Posted 9 years ago

“Really happy with my 3 purchases. Such a versitle gift, good quality, nicely packaged & good value.”

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Posted 9 years ago

“Excellent quality and prompt delivery.”

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Posted 9 years ago

“Very impressed with customer service and speedy delivery”

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Posted 9 years ago

“The products I received were well made,good quality and exactly as advertised so I was very pleased.”

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Posted 9 years ago

“Thanks for your help with the order it arrived as expected and well wrapped.”

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Posted 9 years ago

“Excellent staff especially as I ordered and then had another rush order to put through and they tied the two together and got them out to me next day. Great items.”

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Posted 9 years ago

“Excellent service, products exactly as described and pictured. Delivered on time. Will definitely use again.”

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Posted 9 years ago

“I am very pleased with the feathers I've ordered and of corse with the excellent quick service!! Thank you Bruce (Belgium)”

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Posted 9 years ago

“Easy to order online and items arrived nicely packed and on time.”

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Posted 9 years ago

“Gorgeous peacock feathers arrived, wrapped with care and attention and lovely, helpful service, Thank you!”

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Posted 9 years ago

“Friendly and very prompt service”

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Posted 9 years ago

“Excellent service, support and guidance. 10/10. Will use again. Recommend The Feather Factory 100%.”

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Posted 9 years ago

“Excellent service, next day delivery and excellent quality products.”

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Posted 9 years ago

“Excellent service, I made an enquiry as soon as I placed my order and within 25 minutes I had a response. I had an urgent order & they dispatched the same day and I received them the following.. I wasn't sure how many feathers to expect so I was pleasantly surprised and also how well they were packaged and great condition. Would highly recommend and would definitely use you again. Many thanks Marsha”

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Posted 9 years ago

“Excellent service. My brooches arrived within 36 hours of ordering.”

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Posted 9 years ago

“Still have not received the feathers that I have ordered”

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Posted 9 years ago

Hi. I am sorry you have not received your order yet. Your feathers were dispatched on the Monday 16th November having received your order on Sunday 15th November. As you chose EU standard delivery we do ask customers to allow 10 working days for delivery which would take you to Friday 27th November. Please see our delivery page for details on this link: http://www.thefeatherfactory.co.uk/page/delivery-amp-returns/27/ Hopefully you will receive your order very soon but if you still have not received your order by the 27th then please contact us again and we will redispatch or refund as required. Thanks Gillian

Posted 9 years ago

“The feather brooches I purchased are really beautiful. I got the idea for Christmas present for my sister when visiting a Christmas fair in London where we saw very similar decorated on hats. I thought I would also like one to pin on a new tweed jacket I had bought. My only beef was having to purchase three as a minimum order but I will no doubt find another coat to pin it to. In all quite delighted.”

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Posted 9 years ago

“Excellent service. Good communication and first class product. Marco (from Italy)”

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Posted 9 years ago

“Excellent products and delivered well packaged and quickly”

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Posted 9 years ago

The Feather Factory is rated 4.9 based on 757 reviews