The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 757 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and very fast delivery, many thanks!”

Helpful Report

Posted 1 year ago

“I bought the 4 ply black ostrich trim to add to a dress i wanted to wear for a wedding. The service, delivery speed , and quality is the most outstanding i have ever seen. I ordered from canada and it arrived here within 2-3 business days . The smoothest transaction and so much help arranging this from the team. The feathers are outstanding quality, pricey but well worth every penny . Out of 2 yards only 2 tiny feathers came loose. The trim was extreme dense, no spaces at all. Was sewn to perfection. I would never even consider buying anywhere else, even with delivery cost. Thrilled with my purchase.”

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Posted 1 year ago

“Always very quick delivery and good quality products”

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Posted 1 year ago

“Beautiful quality and a very helpful person on the end of the phone when I had a query about colours, the service felt very personal! Thank you!!”

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Posted 1 year ago

“My second order. Feathers are of exceptional quality (even the seconds!) and arrive carefully packaged and in fast time.”

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Posted 1 year ago

“Great company, the boas are the best quality and thickness. Their 5 ply are the best. Do NOT but cheap Chinese ones, buy from the feather factory”

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Posted 2 years ago

“Lovely customer service I had 2 ply ostrich feather it was amazing quality”

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Posted 2 years ago

“Amazing service & quality x”

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Posted 2 years ago

“Excellent! Just what we needed!”

The Feather Factory 5 star review on 7th February 2023

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Posted 2 years ago

“Fabulous feathers , superb quality, swiftly delivered.”

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Posted 2 years ago

“These Feather were just the right colour and came the next day fantastic really pleased with them and the service.”

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Posted 2 years ago

“Smooth transaction. Very prompt delivery. Item as described - very pleased. Thank you”

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Posted 2 years ago

“Lou Webb Collections just loves the quality of the feathers. We purchase quite a quantity throughout the year and as a result would love to receive a discount/ wholesale option please. Regards Lou Webb”

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Posted 2 years ago

Thanks for your review. We are going to be introducing price tiers to the millinery and brooches section soon, so for larger orders discounted prices will be applied. I hope this will be of help to you.

Posted 2 years ago

“Amazing amount of stock to choose from. Order came within a couple of days. Very well packed. Can't wait to use the feathers on my nieces wedding outfit 😍”

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Posted 2 years ago

“Product of unbeatable quality, dispatched with exemplary speed. The one reason I cannot give five stars is that there was little choice for postage options, meaning that postage ended up costing more than the purchase.”

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Posted 2 years ago

“A horrible experience. The most important item of my order, and also the most expensive item, was a "Reeves Pheasant Tail Feather Extra Long" offered for 41.55€. I live in Germany and found no warning on the Feather Factory's website indicating that an order from outside of the UK might cause an enormous additional cost. But German customs stopped the delivery of my order and informed me that it can only be processed when I pay an additional 196,18€. Very grudgingly, I agreed, looking forward to my feathers as good as possible. Upon arrival, the next great disappointment: The Reeves Pheasant's tail feather had been destroyed by feather pests on its lower ~20cm, see photo. In sum: For such a feather, I paid roughly 250€ now - an utterly ridiculous waste of money. I'll also not send it back - perhaps, this would cost another 200€? --> Best stay away from this seller, especially when you live outside the UK.”

Helpful Report

Posted 2 years ago

I'm sorry you have had a bad experience. We do display EU shipping expectations on a page labelled Brexit, https://www.thefeatherfactory.co.uk/page/brexit/50/ I would expect you to be charged tax on your order at customs as VAT is no longer paid on the order in the UK, this would normally be approximately 20-25% of the value of your order depending on local tax rates, I don't know why you have been charged such a large sum. It would have been better to contact us when asked to pay this amount, I would have advised you not to pay and we could have had the package returned to ourselves and dealt with the issue from here. I'm also sorry that you are not happy with some of your order. I will get in touch with you direct via email and we can offer a refund for the item that you are not satisfied with.

Posted 2 years ago

“Great quality and vibrant colour.”

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Posted 2 years ago

“Arrived within 24 hours ! Easy to order, good price, quick delivery, excellent communication. Really impressed with The Feather Factory. Buy with confidence.”

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Posted 2 years ago

“Fabulous ! high-quality sumptuous ply with vibrant colour !”

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Posted 2 years ago

“Excellent customer service and communication. The delivery was very quick too. Very happy with the quality of my feather trim”

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Posted 2 years ago

The Feather Factory is rated 4.9 based on 757 reviews