The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 757 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“just picked it up its amazing thank you”

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Posted 5 years ago

“beautiful feathers of the highest quality & literally the fastest shipping I've ever had on any online order. bravo & thanks so much.”

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Posted 5 years ago

“Excellent professional service. Items were very promptly despatched and carefully packaged. Certainly would recommend The Feather Factory.”

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Posted 5 years ago

“Very quick service and feathers arrived well packaged. Very happy with what I received and will no doubt buy from again!”

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Posted 5 years ago

“Easy to use website made the whole ordering process really straightforward. Items arrived promptly and well packaged. Would definitely recommend The Feather Factory.”

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Posted 5 years ago

“I have ordered twice from The Feather Factory. On both occasions my order was shipped on the same day and it was received the next day! Outstanding service and very attentive customer service. I had a request for certain sized feathers and the accommodated my request. I highly recommend The Feather Factory.”

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Posted 5 years ago

“Unbelievable customer service, exceptional. Gillian was a star! My boa in pale pink is beautiful. I will definitely order another one.”

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Posted 5 years ago

“Loved the quality,.”

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Posted 5 years ago

“Gillian was brilliant at helping me to choose which type of trimming I wanted and sent me various lots of samples. I am now waiting for the feathers to be dyed and then they will be sent.”

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Posted 5 years ago

“It is great customer service a warm welcome and fast service fast customer service”

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Posted 5 years ago

“fantastic quality :)”

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Posted 5 years ago

“Beautiful feathers and good delivery”

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Posted 5 years ago

“Very nice efficient company. I'm delighted with the service and the beautiful boa & flower. Highly recommend”

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Posted 5 years ago

“I was hesitant about the colour being different it was a perfect flo green, stunning”

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Posted 5 years ago

“Beautiful feathers, swiftly delivered. Reasonable cost.”

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Posted 5 years ago

“Very good quality, the 5-ply feather boa I bought looks fantastic! Only the colour was brighter than on the website's picture but the customer service solved my problem in no time. I must say, excellent customer care; they also suggested me to buy a colour chart next time, and I find that a bit of sensible advice because colours on the screen may differ from real feathers'. Lovely, though.”

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Posted 5 years ago

“So very helpful and very good service”

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Posted 5 years ago

“The team were extremely helpful, communication was excellent. They sent samples which was brilliant. Once I chose the feathers I wanted they arrived really quickly in excellent condition. I’m really pleased with my purchase, they’re beautiful and perfect for what I need. I’ll definitely use The Feather Factory again and would highly recommend.”

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Posted 5 years ago

“Hi I have already rung to say how satisfied I was I was lloomed after by Gillian Thankyou Kind Regards Elaine”

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Posted 5 years ago

“Great quality feathers, great colours and delivered the next day.”

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Posted 5 years ago

The Feather Factory is rated 4.9 based on 757 reviews