The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 752 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 29th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Feather Factory is a dream come true for me! I needed lovely large eyed peacock feathers for my hamd painted and embellished tambourines. Until I discovered The Feather Factory, I would only be able to acquire peacock feathers that had tiny eyes and not much colour. I phoned customer service at The Feather Factory and they were so helpful. I ordered a good supply if peacock feathers and every single feather is stunning! I will always buy my feathers from them!”

The Feather Factory 5 star review on 10th February 2021

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Posted 3 years ago

“Excellent service from Gillian extremely helpful also a high quality trilby feather . Just a very good customer experience .”

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Posted 3 years ago

“I was very impressed by the quality of the product and the standard of personalisation, I spoke to the lady in order to discuss my order and she was friendly and very helpful.The feathers arrived within 3 days of placing the order, would definately recommend”

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Posted 3 years ago

“very nicely packed and very professional”

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Posted 3 years ago

“My order was promptly despatched & was just as ordered”

The Feather Factory 5 star review on 18th January 2021

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Posted 3 years ago

“Great quality feathers. Great service. Many thanks.”

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Posted 3 years ago

“I ordered feather fan kits and feathers. The fan kit was very easy to use and the feathers were gorgeous, thank you very much!”

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Posted 3 years ago

“I am very satisfied with feather Factory. Have placed an order on their last day of shipping before christmas, and everything was handled efficiently, all my items were well packed and delivered on time. Special thanks to Gillian for being so profesional.”

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Posted 3 years ago

“I ordered two feather boas and they were both absolutely gorgeous! The colours were beautiful and the quality excellent.”

The Feather Factory 5 star review on 22nd December 2020

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Posted 3 years ago

“Love the top hat Christmas tree topper - beautifully made and wonderfully different. It arrived on time and perfectly wrapped so had no damage, and will be brought out proudly each year to bring some sparkle to our Christmas tree!”

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Posted 3 years ago

“Fantastic .. and quick delivery”

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Posted 3 years ago

“Beautiful earrings, thank you! (and very swift delivery).”

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Posted 4 years ago

“All feathers turned up in good condition except for the reeves tail feather which is completely distorted and have big gaps where the bags pushed against it. Sadly it looks very poor and is not useable. Otherwise all the feathers are lovely.”

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Posted 4 years ago

Dear Alice I'm sorry that your Reeves Pheasant feather was damaged in transit. I will send you an email to confirm how we can rectify this issue. Thanks for your feedback.

Posted 4 years ago

“Parfait, qualité service ....”

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Posted 4 years ago

“Great products and excellent service going above and beyond!”

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Posted 4 years ago

“I am absolutely delighted with my feathers. Looking forward to using them and buying more in the future.”

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Posted 4 years ago

“Very attractive quills with a satisfying scratchy sound in use! Our students loved them.”

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Posted 4 years ago

“Such a prompt delivery, beautifully wrapped. Feathers are pristine and vibrant, truly worth value for money, excellent purchase .”

The Feather Factory 5 star review on 26th November 2020

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Posted 4 years ago

“All very good but would have liked a longer stick on the duster .”

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Posted 4 years ago

“Had very good advice over the phone . Feathers delivered on time well packed and quality as expected .”

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Posted 4 years ago

The Feather Factory is rated 4.9 based on 752 reviews