The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 757 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely feathers & biros write well.”

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Posted 4 years ago

“Fabulous. Great assistance from Customer Service. Was sent a colour fabric sample. My feather boa is gorgeous and arrived greatly packaged. Definitely recommend The Feather Factory :)”

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Posted 4 years ago

“Prompt service and beautiful feathers! Would recommend this company and use again! Quality product and ethically sourced, perfect!”

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Posted 4 years ago

“Amazing quick service would highly recommend”

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Posted 4 years ago

“Exelaint service and quality!!”

The Feather Factory 5 star review on 12th March 2020

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Posted 4 years ago

“Excellent service and advice over the phone and swift delivery with plenty of updates. The boa is gorgeous!”

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Posted 4 years ago

“My order came quickly and the 3 large ostrich plumes that I bought are really full, beautiful, good quality”

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Posted 4 years ago

“Excellent service and great products. I’m very pleased. Joan R”

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Posted 4 years ago

“Excellent website, super fast delivery and I love my feathers! Thank you. A fraction of the price of pretty much identical ones I was going to buy from a high end interiors shop in Walton St SW1!”

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Posted 4 years ago

“I was struggling to find a suitable trim for a dance costume. I contacted the Feather Factory and Claire was a godsend in helping me find the best type of trim and colour match. She was very professional, friendly and had the utmost patience when dealing with the endless questions I asked of her. My order was sent out promptly and received the following day. It was a perfect match and of excellent quality. I can’t recommend this company highly enough.”

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Posted 4 years ago

“Really pleased with fast service and received feathers carefully packaged”

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Posted 4 years ago

“Ordering was easy and simple. Delivery and fast arrived the next day . Amazing service will use again and definitely recommend. And finely the feathers were perfect, exactly as described and pictured . Arrived fully protected and in perfect condition. Thanks guys. L.Benson”

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Posted 4 years ago

“Was exactly what I was looking for the right sizes and at a reasonable price.”

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Posted 5 years ago

“Loved the fact I could actually talk to someone on the phone who was good at giving advise on the product I wanted to buy without having to see the actual feathers. Fast delivery and beautiful feathers! Thank you! Cristina”

The Feather Factory 5 star review on 10th February 2020

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Posted 5 years ago

“Always very pleased with my orders. Fast delivery and great quality Many thanks”

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Posted 5 years ago

“I have been buying boas constantly for years- these are the most beautiful, consistent, high quality boas with the most extensive colour options. I’m always blown away by not only the quality of the products, but the extremely kind and attentive customer service. They go above and beyond every time I order- this is the best feather company I’ve ever found. Thank you!”

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Posted 5 years ago

“All came on time and beautifully packed”

The Feather Factory 5 star review on 4th February 2020

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Posted 5 years ago

“Good quality Delivery on time”

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Posted 5 years ago

“Stunning Feathers & great care has been taken in preserving their natural quality. These Feathers will be revered & respected for their natural beauty and importance. Many Thanks”

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Posted 5 years ago

“Speedy delivery and very high quality- excellent value for money.”

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Posted 5 years ago

The Feather Factory is rated 4.9 based on 757 reviews