The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 757 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, extremely quick and helpful on choosing colour, availability and delivery. Got next day delivery - Boa came and was excellent quuality. Excellent communication on email and by phone. Would highly recommend.”

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Posted 1 week ago

“The feathers were not the best quality, hope you will do better next time.”

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Posted 3 weeks ago

Sorry to hear you are not completely happy with your order. If you are able to send us an image of the problem with the feathers, we can check our stock and act accordingly. We pride ourselves on the quality of our feathers but if you are not satisfied with them, we are able to accept a return for a full refund. I will email you directly with instructions for returns.

Posted 3 weeks ago

“I am very impressed by the speed with which my order was processed : I ordered on the 9th January and it was despatched the same day for which I received confirmation on the 10th. Further the quills were very carefully packaged so that no harm could come to them and had the nibs cut into them ready for use. I have only used one so far but I am very pleased and will use this company again.”

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Posted 4 weeks ago

“I'm so happy with my order feathers are fabulous perfect colour match to what I needed them for And so fast on delivery”

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Posted 1 month ago

“There is a wide choice of types and colours of boas. It is my first one so I thought that I would treat myself. I am delighted with it. It is amazing and in carmine red which suits my skin undertone. The service was good and the delivery was faster than expected.”

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Posted 1 month ago

“Quick reply and quick sending of items exactly fitting with my query.”

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Posted 2 months ago

“Fun website, I am glad I found it.”

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Posted 2 months ago

“Delivery was quick and the product was as described and expected. Happy with the purchase.”

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Posted 2 months ago

“Beautifully packaged ❤️”

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Posted 3 months ago

“Very prompt delivery. The actual colour of the boa was surprisingly close to the shade shown on the website picture.”

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Posted 3 months ago

“Great quality, super fast delivery Recommended to all my freestyle friends”

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Posted 3 months ago

“Such amazing service ! I was even called to discuss the colour of the sinamay I was buying to double check I was happy with it !!! (Very sorry I missed the call and didn't spot the voicemail until after I received my fabric)”

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Posted 3 months ago

“Loved my leopard print and gold spotty feathers, only downside is that as a student of millinery they are very expensive for my projects so need to be used sparingly!”

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Posted 3 months ago

“Excellent service, I'm absolutely thrilled with my recent purchase.”

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Posted 4 months ago

“Excellent service. The colour we ordered was not right. The refund was prompt. Also samples of other colours arrived the next morning. Wonderful service and a pleasure to buy from this company and wish other companies were like them. I can recommend them unreservedly.”

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Posted 4 months ago

“What a super company to deal with. The feathers I ordered were exactly what I wanted! The service was exceptional and prompt. Communication (Maddie) was great too. The feathers were good quality,and the fringe beautifully made. Absolutely delighted!”

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Posted 4 months ago

“I have not received my order yet, however, I am so delighted with the service I have received since calling to make an enquiry. Maddie took my call and has been extremely helpful so far. Looking forward to being a customer!”

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Posted 5 months ago

“My fabulous boa arrived safely and quickly. Delighted with the quality at a very reasonable price.”

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Posted 5 months ago

“Great products, great colours, great prices, and super fast delivery.”

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Posted 5 months ago

“After being disappointed twice by other Bussinesses letting me down on Colour, I was pleased that the Feather Factory was actually giving me what I ordered... and a longer length too, so very pleased with this purchase”

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Posted 6 months ago

The Feather Factory is rated 4.9 based on 757 reviews