The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,391 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,391 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely colourful leggings. Nice quality. Happy customer”

Helpful Report

Posted 2 months ago

“Order process was clear although I do recall that there was no clarity in the web site on when the goods would arrive or options to expedite delivery. I had to return an item because it was no longer needed. The return process was really simple. So apart from some improvement to the information during the online order process the ordering experience was good, thank you.”

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Posted 3 months ago

“Product was delivered on doorstep the day after ordering, so great service. I had reservations on the packaging as the jacket was expensive and wasn't protected inside the postal packing, and the postal packaging was plastic and these days it is good to have paper packaging. The jacket didn't fit, and Epicentre refunded immediately.”

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Posted 5 months ago

“Bit of a problem with the courier. But emailed the shop who replied straight away & sorted it out. So happy with the service provided be the epicentre.”

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Posted 1 year ago

“I was looking for a very specific item (an Arc'teryx Conveyor Belt) and The Epicentre had it at a fair price and delivered it promptly. A positive first experience.”

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Posted 1 year ago

“Had what i wanted and the online service was excellent - sadly let down by DPD who failed to deliver - loosing the package. Epicentre attempted to follow up for me but gave a prompt repayment when it was obvious it wasn't going to arrive. Would use Epicentre again and hope the couriers were of the same standard.”

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Posted 1 year ago

“Efficient and product competitive priced”

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Posted 1 year ago

“I was very happy with how quick the item arrived but sadly I didn’t like the item, not fault of epicentre, return was very easy and I received my money back with now issues. Very good service from start to finish.”

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Posted 1 year ago

“Delivered my osprey talon 26 in QuickTime for me to use on the cateran yomp”

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Posted 1 year ago

“Goods as advertised at a very competitive rate”

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Posted 1 year ago

“Easy fast and efficient. Only let down by the delivery company destroying the packaging and sticking it in a random box. Literally, no packaging, no invoice just the rucksack in a bow big enough for 10!”

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Posted 2 years ago

“First order, item received. Sadly the shoes do not fit. So we'll see how the returns process works too! 9”

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Posted 2 years ago

“Excellent customer service, great item, good price!”

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Posted 2 years ago

“Totally my shopping from your web experience is good. However I hope you can notice that one of my item has been cancelled due to stock shortage and I used a 10% off voucher to buy. Due to this cancellation my voucher cannot be used for next time purchase”

Helpful Report

Posted 2 years ago

I 'm sorry we were unable to fulfill both of the items you wanted but you should only have been able to add one of them to the basket. Please contact us if you place another fulfillable order and we can try to give you the discount you lost. Regards Sheila

Posted 2 years ago

“Fast delivery and the item was as expected”

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Posted 2 years ago

“No problems. The goods I ordered received correctly and quickly.”

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Posted 2 years ago

“Great price on the boots I ordered and quick, free delivery. Unfortunately they didn’t fit so I have returned them. If the refund goes through without a hitch, I would say there’s no reason not to give 5 stars.”

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Posted 2 years ago

“Fast delivery, good check communications”

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Posted 2 years ago

“Good product delivered on time”

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Posted 2 years ago

“Good, prompt service - would definitely use them again”

Helpful Report

Posted 3 years ago

The Epicentre is rated 4.9 based on 2,391 reviews