The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,377 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful when I called about a return, and I really appreciate that you offer free postage for returns. Quick to dispatch orders, too, and process refunds :) Thank you!”

Helpful Report

Posted 3 years ago

“Excellent, easy to shop, fast delivery and perfect product.”

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Posted 3 years ago

“There were no weak points during shopping. Excellent customer service!”

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Posted 3 years ago

“Great price, quick delivery, what more do you want?”

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Posted 3 years ago

“Competitive price and swift service”

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Posted 3 years ago

“Found Epicentre stocks of large size footwear excellent, offer top brands and sizes unavailable anywhere else. First class quick efficient service. Just purchased a pair of Salewa Repace GTX, needed no time to ware in ,very lightweight and comfortable. My advise look at Epicentre first you won't be disappointed. Stuart Derby”

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Posted 3 years ago

“Purchased a Tilly hat for my wife. Very easy transaction and the hat arrived within 2 days! I contacted the store to clarify some information and the service was first rate. Excellent experience and highly recommended.”

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Posted 3 years ago

“I came across The Epicentre during a search for some specific clothing and was happy to see the range of products and sizes I was looking for. As a frequent visitor to the Lakes I was very pleased to place an order and support them. The whole process from ordering to receipt was smooth with no problems. Will certainly use them again.”

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Posted 3 years ago

“Quick delivery service, staff helpful and efficient refunds procedure. would buy from them again.”

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Posted 3 years ago

“Excellent service. Found the perfect top for my partner as a present. Delivered quickly and he loves it.”

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Posted 3 years ago

“Great postal service, happy to refund/change sizes with no quibble.”

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Posted 3 years ago

“I have purchased from The Epicentre shop in-store and online and they have always given excellent service. My last product ordered online arrived the next day. The prices are competitive and and the products they stock are good quality and well selected.”

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Posted 3 years ago

“Great value & delivery of product.”

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Posted 3 years ago

“Always happy to choose The Epicentre when looking for outdoor clothing. Service is excellent.”

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Posted 3 years ago

“Absolutely gorgeous shop , always have to visit whenever we're in Ambleside. Pleased to say the on line experience was equally impressive, super speedy delivery and two great items received.”

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Posted 3 years ago

“All good. PARCEL FORCE are rubbish though”

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Posted 3 years ago

Hi. I'm sorry you've not received your order yet. Parcelforce is showing that you were advised on 7th April to collect from the local Post Office after they were unable to deliver to you. Please contact us for further information so that we can get this resolved for you. Regards Sheila

Posted 3 years ago

“Used Epicentre for first time to order a Mountain Equipment Citadel. Great price ,quick delivery and is now saved in my laptop “favourites “ to use again”

The Epicentre 5 star review on 18th April 2021

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Posted 3 years ago

“The product was excellent and the delivery a disappointment. I purchased on Thursday night before good Friday and received the shoes next Tuesday. Better not to accept purchases for “next day delivery” if they cannot comply on this excepcional days.”

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Posted 3 years ago

I'm sorry you weren't happy with the delivery but our delivery terms do clearly state that we do not deliver on weekends or Bank Holidays so you did receive the order on the next working day

Posted 3 years ago

“Excellent product coupled with a super speedy delivery what's not to like?! Not my first purchase from The Epicentre and definitely not my last.”

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Posted 3 years ago

“Amazing service and highly recommended. Excellent communications, speedy dispatch and a great price, what's not to love?”

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Posted 3 years ago

The Epicentre is rated 4.9 based on 2,377 reviews