The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.90

4.9 Rating 2,380 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

Write Your review

Tell us how The Epicentre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just wow. Ordered goods arrived ahead of time, had to return and exchange, less than 48hr turn around! Shop here with confidence! Davie”

Helpful Report

Posted 6 years ago

“Fantastic price for a great jacket and quickly delivered too. Many thanks.”

Helpful Report

Posted 6 years ago

“I bought 2 hats for friends for a particular occasion. They were delivered late, despite paying the additional postage. I was not amused! There was nothing wrong with the hats, it was just the delivery which is not under the control of "the epicentre" but is a factor that many people will use when deciding on how to rate the company when asked to undertake reviews like this - which is why I have given the rating I have since epicentre have the choice as to who they use as their delivery partner.”

Helpful Report

Posted 6 years ago

I am very sorry about this delay. It is unusual for Royal Mail to have delays with their next day delivery service. We will, of course, refund your postage charge Regards Sheila

Posted 6 years ago

“Great customer service. Delighted to discover store is in Ambleside so shall visit next time I stay as it's my favourite town in the Lakes.”

Helpful Report

Posted 6 years ago

“The Healthy back bag was to replace another which I bought some years ago but sadly the main zip failed. I found the help and efficiency received from the Epicentre first class and I would recommend the company and the bag without hesitation to others.”

Helpful Report

Posted 6 years ago

“Great product at a great price, fast delivery, only issue was tracking information never recognised that may be a royal mail fault though.”

Helpful Report

Posted 6 years ago

“Timely delivery and product as expected.”

Helpful Report

Posted 6 years ago

“Very good customer service and super quick delivery. Thanks a lot. Great trousers at a great price.”

Helpful Report

Posted 6 years ago

“Paid an extra £5 post to receive the goods on a said day it came TWO days after that, TOTAL waste of £5!! .... VERY POOR”

Helpful Report

Posted 6 years ago

I am very sorry you are dissatisfied with the service. As the order was placed on Friday evening you would have been advised while ordering that delivery was scheduled for Tuesday. Checking the Royal Mail tracking, I see that the parcel was delivered on Tuesday as promised. Regards Sheila

Posted 6 years ago

“Despite the wrong article being dispatched, this was rectified very quickly.”

Helpful Report

Posted 6 years ago

“JUST WHAT THE "DOCTOR" (MY WIFE) ORDERED! VERY HELPFUL LADY ON THE PHONE WHEN I ORDERED. SHALL RECOMMEND THE EPICENTRE WHEN ANYONE ENQUIRES WHERE MY WIFE OBTAINED! MANY THANKS! ANDREW HARGRAVE”

Helpful Report

Posted 6 years ago

“Fast efficient service, would recommend to friends”

Helpful Report

Posted 6 years ago

“Easy to order and speedy delivery”

Helpful Report

Posted 6 years ago

“The service I received was excellent. The Sherpa top arrived quickly and is a superb top”

Helpful Report

Posted 6 years ago

“My order was despatched ultra quickly and arrived well packed. Thank you.”

Helpful Report

Posted 6 years ago

“prompt delivery good price”

Helpful Report

Posted 6 years ago

“Quick delivery to Australia. Tracking didn’t work once it left the UK though.”

Helpful Report

Posted 6 years ago

“Amazing got my order next day! So fast and was free delivery as I’d spent over the threshold. Very good thanks :)”

Helpful Report

Posted 6 years ago

“The service was efficient from ordering to receiving the item.”

Helpful Report

Posted 6 years ago

“Very helpful staff”

Helpful Report

Posted 6 years ago

The Epicentre is rated 4.9 based on 2,380 reviews